Easy ordering experience, pallet delivery was spot on with a 2 hour window and the delivery driver very helpful. The egg was very easy to put together and lighting for the first time was easy as well.... See more
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Review summary
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Reviews shaping this summary
After taking delivery of my big green egg I can confirm that it is probably the most versatile piece of cooing equipment I’ve ever come across. All guides are extremely useful and cover all the top... See more
We recently bought a BGE from a local supplier, what swayed us was the CS feedback and warrantee. After purchasing the egg we ordered more accessories online. Gosh am I glad we made the decision we... See more
Fantastic cooking bit of kit, it cooks everything so well, the charcoal and accessories are of a high quality also. I have been barbecuing for years and am a trained chef and this green egg has elevat... See more
Company replied
Company details
About Big Green Egg UK
Written by the company
THE ORIGINAL.
THE BEST.
SINCE 1974.
SHARING EXPERIENCES FOR 50 YEARS.
Big Green Egg is more than 50 years old, and it’s our expectation that the EGGs we sell today will still be turning out flavour-packed food in 50 years’ time. The materials we use are premium quality, including NASA-grade ceramics. The engineering is second to none. That’s why we have the confidence to offer a lifetime warranty, and it’s why we hold such store in our customer service. Rather than a one-time purchase, we want our customers to think of their EGG as an investment – one that will keep paying them back in fantastic food and unforgettable experiences for decades to come.
OUR EGG RANGE
EXPLORE
EXPLORE ACCESSORIES
EXPLORE CHARCOAL
JOIN THE CLUB
Lifetime Warranty
A lifetime with the EGG
We were the first ceramic grill maker in the world to stand behind our products by offering a Limited Lifetime Warranty – something we've done for over 50 years.
Today, each Big Green Egg is inspected and certified to be the highest quality product of its kind, and we continue to offer best-in-class customer service and warranty support to our customers.
Contact info
United Kingdom
- 01962 793800
- info@biggreenegg.co.uk
- www.biggreenegg.co.uk
4.7
Excellent
2K reviews
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Brilliant customer service
Brilliant customer service. Pity about the useless couriers.
April 28, 2026
Reply from Big Green Egg UK
Hi Paul,
Thanks for leaving us a 5-star review. We're happy to hear that we could assist you, but apologies for any issues that you experienced with the courier.
Best wishes,
Big Green Egg Customer Service Team
Very quick & the product of excellent…
Very quick & the product of excellent quality. My green egg is over 12 years old & in regular use. The green egg charcoal has kept it in great condition.
May 11, 2026
Reply from Big Green Egg UK
Hello Bob,
Thanks for leaving us a 5-star review. We're so glad to hear that your EGG has had a lot of use over the last 12 years! Thanks for your positive feedback regarding our charcoal.
Best wishes,
Big Green Egg Customer Service Team
Always a fantastic experience shopping…
Always a fantastic experience shopping with Big Green Egg. Their products and customer service are first class.
May 11, 2026
Reply from Big Green Egg UK
Hi Amanda,
Thank you for leaving us a great review! We're so happy you consistently have a fantastic experience with us.
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hi Jayesh,
Thanks for leaving us a review. We're glad your order arrived in time for your BBQ, and that you found our website easy to navigate.
Best wishes,
Big Green Egg Customer Service Team
Just great
I have enjoyed a big green egg for many years and have always had a great experience ordering from the official site. The table is fantastic, was easy to assemble and has helped turn our egg from a heavily used and much loved BBQ to an outdoor kitchen that is an absolute joy to use. Delivery was neat, on time and with everything suitably protected. I contacted help up-front to confirm some details about the product I ordered and they were super helpful. Big green egg is a premium product line and the service I have always received has aligned nicely with that expectation.
April 29, 2026
Reply from Big Green Egg UK
Hi Fred,
Thank you for leaving us such a great review!
We are so glad to hear that your new table has transformed your Big Green Egg into an outdoor kitchen you love. It's wonderful to know that our service and product quality consistently meet your expectations. We're always happy to help!
Best wishes,
Big Green Egg Customer Service Team
Arrived on time and well package
Arrived on time and well package. Slight redesign had me concerned initially but I was able to use existing fittings to attach it.
April 22, 2026
Reply from Big Green Egg UK
Hi Harry,
Thank you for leaving us a five star review. We're glad to hear your order arrived promptly.
We hope you're enjoying cooking on your Big Green Egg!
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hi Johanna,
Thank you for leaving us a 5-star review. We're delighted to hear your feedback regarding our communication, and the speed of your delivery.
Best wishes,
Big Green Egg Customer Service Team
Very quick delivery
I ordered from this company and the goods arrived very quickly and well packaged
January 27, 2026
Reply from Big Green Egg UK
Hello Anne,
Thank you for leaving us a 5-star review. We're happy to hear that your order arrived quickly and well packaged.
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hello Farkies,
Thank you for taking the time to leave us a great review. We're so glad you're enjoying cooking on your Big Green Egg. We really appreciate your comments regarding our customer service.
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hello Mr Ripsher,
Thank you for leaving us a 5-star review. We're glad you're enjoying cooking on your Big Green Egg!
Best wishes,
Big Green Egg Customer Service Team
I put the order in and it arrived when…
I put the order in and it arrived when I was told it would arrive
April 1, 2026
Reply from Big Green Egg UK
Hi Adam,
Thanks for leaving us a 5-star review. We're glad to hear your order arrived as expected. We appreciate your feedback.
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hi Chris,
Thanks for leaving us a 5-star review. We're delighted to hear that your order arrived on time, and as expected.
Best wishes,
Big Green Egg Customer Service Team
We love love love our BGE !
We love love love our BGE !! Best outside cooking experience we have ever had
April 30, 2026
Reply from Big Green Egg UK
Hi Wendy,
Thank you for leaving us a 5-star review. We're so happy to hear you love your Big Green Egg, and your cooking experience!
Thank you for sharing your positive feedback.
Best wishes,
Big Green Egg Customer Service Team
Everything I've had from the folk at…
Everything I've had from the folk at big green egg has been great, from the big green egg itself to all accessories and charcoal. I've recently purchased the rotisserie but not had chance to use it yet because of the wet weather but I'm sure it will be as good as the rest of accessories I've purchased 🙂
April 15, 2026
Reply from Big Green Egg UK
Hello Des,
Thank you for taking the time to leave us a 5-star review. We're so happy to hear you've consistently enjoyed our products.
We hope you've had a chance to use the Rotisserie now, and are confident you will love the results! Thank you for your wonderful feedback.
Best wishes,
Big Green Egg Customer Service Team
It's the Ferrari of Kamado BBQs; it brings the level of cooking to another level.🥩🍗🥘🍻
The way it keeps a constant heat and flavor of smoke is spot on. Just don't forget that with just a small amount of charcoal, you're cooking for hours—again, spot on.
April 29, 2026
Reply from Big Green Egg UK
Hello,
Thank you for taking the time to leave us a great review! We're so pleased to hear your positive feedback regarding cooking on the EGG. We agree that it produces incredible results.
Best wishes,
Big Green Egg Customer Service Team
Fast delivery of big green egg ceramic…
Fast delivery of big green egg ceramic cap after dropping the original one.
April 27, 2026
Reply from Big Green Egg UK
Hello Howard,
We're glad to hear your order arrived quickly. Thank you for your positive feedback!
Best wishes,
Big Green Egg Customer Service Team
Absolutely love the egg
Absolutely love the egg! Flavours and cooking experience is great.
I keep adding accessories and trying different things to master (hopefully) using it.
From ordering to delivery is super efficient.
I cannot fault it.
April 24, 2026
Reply from Big Green Egg UK
Hi Stephen,
Thank you for taking the time to leave us a 5-star review. We're so happy to hear you love your EGG, and are enjoying the cooking experience! Thank you for your wonderful feedback.
Best wishes,
Big Green Egg Customer Service Team
Caroline
Caroline - what a superstar
Always on hand with help and advice and gets the job done - Thank you - one very happy customer
April 10, 2026
Reply from Big Green Egg UK
Hi Jan,
We're so happy to hear such positive feedback! We truly appreciate you taking the time to share your experience.
Best wishes,
Big Green Egg Customer Service Team
My big green egg.
An excellent product and far better than any other barbecue I have had before. Very quick to light, heat up and cook with and am going to purchase some more accessories to become more versatile with cooking. I like all the handy tips and recipes that I receive too.
April 15, 2026
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