Big Motoring World Reviews 

The service was okay overall, although the exchange process was quite long.

Miran was approachable, polite and very helpful throughout. Lucas, who handed the keys over to us at the end, was excellent. He also helped us with the insurance and taxing of the car, which made the final part of the process much easier.

I would recommend Big Motoring World, but I would definitely advise anyone considering buying from them to do their research online first and compare everything carefully before making a decision.

Shocking brought a peugeot 3008 had a issue with the adblue after arguing for 2 weeks finally got it fixed so I thought just found out it's been bypassed dodgy solicitor now involved and the finance company
Still havent heard anything obviously not bothered about the shit car's you sell

Had really good service yesterday from Ian Anderson #this man work so hard to get me the right deal spent over 2hrs with me talking through my options and help with get the car I want very very good salesman can’t express how happy I am with my new car very happy went in there with my old car left with a new car same day very friendly staff and very helpful!!! Definitely would recommend this company to friends and colleagues

Having booked an appointment to look at a specific car, we ended up waiting in reception for about 20 minutes. Having examined the vehicle we expected a test drive only to be told we hadn’t booked one.
I do not understand how you think you can sell and drive away on the same visit if you cannot even provide a test drive after having booked a visit, and come with the appropriate documents. Seriously disappointing.

I saw a car online and booked a test drive which was located at Big Motoring world West Malling was welcome by Cleveland and hes friendly manner .
Cleveland was very knowledgeable and helpful and did not make me feel pressured in my decision.
A happy experience with Cleveland at Big motoring world .

Very Helpful Staff Very busy Loads of choice Long waiting time though Pleased with purchase of First electric Nissan Car Shaz was very friendly & Efficient at reception Mrs Suzanne Burgess Thanku

All the staff were fantastic and put me at ease from the very start. I would recommend Big Motoring World to everyone. What a pleasure to meet such wonderful people. Thank you so much 💗

I went to the dealership on Thursday to view a car and put down a £3,000 deposit for a car,I dealt with Kasim for the sale who was initially very pleasant. We arranged to collect the car on Friday, but during the visit we noticed that one of the tyres appeared to be very low on air. We raised this with the dealership and were assured that it would be sorted before collection.

As my insurance company is only open 9am–5pm, I had to change my insurance to the new car via live chat before 5pm in order to be able to collect it. When we arrived, however, the tyre was nearly completely flat.

Kasim told us that he had put air in the tyre at around 8pm the previous evening and that it was fine. He also claimed that he had driven the car for a few hours to make sure everything was okay, despite the dealership closing at 9pm. Pure lies

We were then told that they couldn’t fix the tyre because there was no technician available and they finished at 5 but other sales people said different times so unsure and that our decision to change the insurance was essentially our own problem. This was incredibly frustrating given that we had already paid a £3,000 deposit and had no realistic choice but to arrange the insurance in advance if we wanted to collect the car at any given date,

We asked to speak to the manager, who offered a £25 goodwill gesture and said there was only so much they could do. We were assured that the car would be made a priority first thing the following morning and that changing the tyre would take around 20 minutes.

The dealership opened at 8:30am, so we called at 10am for an update, but there was still no progress update. At around 11am we were told that the tyre was finally being changed. We arrived at 1pm and found that the car had been completed, but nobody had contacted us to let us know it was ready.

We then had to sit around for around an hour before anyone properly acknowledged us. Kasim walked past us and completely ignored us. When we approached him to ask what was happening, he said it was nothing to do with him and questioned why we had approached him, despite him being the salesman who had sold us the car.

Once the sale had gone through, his attitude completely changed. He was rude, dismissive and seemed to want nothing to do with the situation, despite us being left in a very stressful position because of an issue that should have been resolved before collection.

I do want to mention that the handover member of staff was lovely, apologetic and genuinely tried to make us feel at ease. He checked the car and was much more understanding of the situation, which we really appreciated.

Unfortunately, the overall customer service was extremely disappointing. The tyre issue should have been identified and resolved before we arrived to collect the car, and the communication throughout the process was poor. Being left waiting without updates and then being dismissed by the salesman made an already stressful situation much worse.

Based on this experience, I would not return to this dealership or recommend it to others. Buying a car should not involve having to chase the dealership for basic communication or feel as though you’re a nuisance once the sale has been completed.

I also do not appreciate your chatgpt responses working in customer service myself it is very easy to tell😂

Jamal who looked after us throughout the buying process was brilliant. Polite, professional and knowledgeable. He made the whole process easy and straight forward. Top member of the team.

Great first experience very professional

Jay, Mo and Duncan were all fantastic,and the gentleman in the hand over area also made sure everything went smoothly

Dont even consider this company, the salesman whom I believe was called Carl did his utmost to convince me to trade in my current car. I politely explained that is is a company car and for some explicable reason he still pursed with this in his desperation to make a deal.in spite of the inevitable high pressure over priced
add on sales which i politely declined, i went on to purchase a vehicle from them. This is where the fun begins! The car developed a serious banging noise from the front OS wheel within 2 Days, the response from this company is of course to refer you to the 3 month warranty that is provided with the car by a third party company called Assurant., i am now 2 weeks into a discussion with this company in order to at a minimum investigate the issue and no bookings have been made by them to date. My recommendation to big motoring world is to improve the training of the sales staff as clearly selling your company car as a trade in vehicle could be career limiting! Good luck to you if you engage with this company!

UPDATE after the response from BIG MOTORING WORLD.May i ask what you plan to do about it besides sending and a bluntly pointless response, I am sure the readers and listeners will look forward to the next dismissive response, DATED 24 August 2026.

I bought a Ford Puma at the end of May 2026 from the Leeds branch, as a cash buyer. All seemed okay until it was in the garage 8 days later due to the hybrid functions not working. Warranty wouldn’t cover it so after 3 days of constant phone calls and being without a car, Big Motoring World agreed they would pick up the repair cost to replace the 12v battery - this is after they asked me for a photo of the air con not working…

Fast forward to the start of July and the car won’t start. I then get it back in the garage, at Big Motoring Worlds request, and I requested to return the vehicle. I spent a further 3 weeks making multiple phone calls a day until Big Motoring World agreed to accept the vehicle back. I was told that I could take it back to the Sheffield branch - 2 more phone calls later and I was told that they would allow me to return it as a “one off” but they would be taking deductions - after 3 weeks, this was the first time hearing about any such mileage deductions. I returned the vehicle on Saturday 25th July. On the Monday, Verity from Big Motoring World contacted me to say she would be taking 45p a mile deduction from my purchase price for the 2000+ miles I drove - all with the car being faulty. For the next week, Verity actively avoided my 3 phone calls per day and took over 24 hours each time to reply to my emails. She was unable to explain or justify the mileage deductions and avoided answering any of my questions. Verity was completely incompetent in her role and used bullying tactics to force me to agree to a completely unjustifiable mileage deduction, knowing full well they had my cash therefore I could not purchase another vehicle.

I have an ongoing case with the Motoring Ombudsman regarding the disgusting service this company provided, and the lack of explanation for the 45p per mile deductions.

I truly would recommend to avoid purchasing a vehicle from Big Motoring World at all costs.

Friendly and helpful. Fairly quick process from arriving to driving away with a new car.

Visited today had a great experience from start to finish. Cannot fault the service. 👍. Thank you

Purchased an EV car from Big motoring world with 3 months warranty. The warranty is worthless as none of the approved repairers work on EV vehicles . For the last month Big motoring world and the warranty company keep passing us between the both of them with no one accepting ownership of the issue . Dragging the issue out until the 3 months expires. Big motoring world staff Lucy will not pass us on to any manager who can help because they are all having a nice weekend although there customers are left with faulty vehicles . Not the place to buy a reliable car from and expect support if there is a problem.

Absolute disgrace of a motor sales showroom. They wanted name. Email address and phone number before you could even go to look at the cars. There was no way I was going to do that and get phone calls after I had been there, so we were refused entry. Receptionist was rude. I have bought cars from Mercedes and Land Rover and have never had to do this.

Good service, very straightforward process

Three hours I’ll never get back!
Overpriced and pushy!
Don’t recommend

I would like to say a huge praise to sales executive Ali, who was absolutely fantastic from his first greeting to my daughter and I to the final congratulations hand shake goodbye! Nothing negative to say and Mashhood was also great but Ali takes the trophy.