Boden UK Reviews 

76,419
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 18,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their distinctive and stylish designs, vibrant colors, and durability. Many appreciate the ease of placing orders and the quick delivery service, with items frequently arriving swiftly. Reviewers also find the sizing reliable and the overall ordering process smooth and efficient. However, some customers experienced issues with the return policy, noting difficulties with refunds or the cost associated with returning items that didn't fit. There were also occasional complaints about the quality of certain items, such as unsewn seams or damaged fabric upon arrival, and some found the payment system confusing. A few people mentioned problems with delivery partners, leading to lost or delayed parcels.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothes, their... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting superfast and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, smooth, and... See more

Return policy

Consumers find return policies to be ambiguous, with many reviewers reporting easy and hassle-free return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boden is excellent as always— producing classical clothes with fun & modern designs. All well-made. Good customer service. My favourite place to shop throughout the seasons. However, if I am not quick... See more

Rated 5 out of 5 stars

Lovely dress but returned the article because I am long waisted and this dress just didn’t fit right but by chance did see someone wearing it at Chelsea Flower Show and it suited them fine.

Rated 5 out of 5 stars

I used to fall down the rabbit hole of searching for swimsuits online… cute in the photos, but disappointing when the actual product arrived. After trying a few places and going through too many ref... See more

Rated 5 out of 5 stars

Easy to place an order, kept informed of process and very quick delivery. Delighted with both purchases. Another long sleeved Breton! True to size and great fit. White top with cut out detail at nec... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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4.6

All reviews

(76,419)

17,047 reviews in the last 12 months

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Rated 5 out of 5 stars

My parcel was “damaged beyond repair”…

My parcel was “damaged beyond repair” by the delivery company, and I never received it, I was very concerned as this had not happened to me before. I rang Boden, and spoke with Heather, who was absolutely brilliant, she immediately organised a refund and helped me with a new order, excellent customer service, thank you.

May 12, 2026
Rated 5 out of 5 stars

Boden are so organised and helpful.

Boden are so organised and helpful.
I KNOW if a garment isn't quite right there's no problem. Returns couldn't be more informative and customer friendly...when garments are exactly right - best feeling in the world - keep up this brilliant company.

May 12, 2026
Rated 5 out of 5 stars

Summary

Reliable descriptions about each garment. Good quality in comparison to other retailers of similar price.

Generous sizes 😂

May 11, 2026
Rated 5 out of 5 stars

Beautiful trousers

Beautiful trousers. I have wanted a quality pair of white linen trousers for so long and these have not disappointed.

May 12, 2026
Rated 4 out of 5 stars

Rather heavy earrings dilemma

Is this a review of the products? Or of my experience dealing with customer service over a return? If the former, the earrings looked great, but it was impossible to tell if they suited me, because the minute you open the packaging, you can't return them. So, I had to weigh up whether I'd risk it or not. I decided it wasn't worth the risk with the larger, earrings and went for it with the drop earrings. They are very pretty, but they are heavy-ish, so don't know if I'll be wearing them for long.

May 11, 2026

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