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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning nature of the products, noting their durability, resistance to tarnishing, and suitability for sensitive skin. Many appreciate the wide variety of choices, affordable prices, and excellent customer service, highlighting the team's helpfulness and quick resolution of issues. People are also very satisfied with the ordering process and the beautiful packaging. However, some customers also noted occasional issues with certain items, such as stones falling out of rings or jewelry fading and tarnishing quickly. A few reviewers expressed dissatisfaction with customer service regarding specific problems, mentioning slow responses or a perceived lack of assistance with manufacturing defects or order mistakes.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight the high quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and affordability of... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and quick responses... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and were... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the affordability of the... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love Bohomoon! Each piece I have received has been high quality and stunning. I’m a regular customer, especially when they have the £10 sale on! All my pieces both silver and gold have l... See more

Company replied

Rated 5 out of 5 stars

Ordered for the first time, great variety of earrings & £10@! Ordered 3, all good quality & nicely packed in a box, unfortunately two pairs did not suit my little girl but customer service were unders... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Bohomoon 4 times now and everything is just beautiful. The items themselves, the communication around your order and shipment but also there customer service is impeccable. Everyti... See more

Company replied

Rated 5 out of 5 stars

I’ve just done my second order and can’t wait! Honestly can’t recommend enough! The jewelry lasts! It doesn’t tarnish, it is 100% waterproof, the quality is just phenomenal! Every single piece is just... See more

Company replied


Company details

  1. Costume Jewelry Shop

Written by the company

Your ultimate jewellery fix. We are committed to providing the best quality Stainless Steel products that our customers can count on to last!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered to 10 peice surprise bundle.

Ordered to 10 peice surprise bundle.
It truly is amazing, i think I would have scrolled past many of the peices on the website, thinking that they weren't for me, but seeing them up close I know I will wear each and every one of them.
The design, craftsmanship and value make this one of my best buys.
Just wondering what to wear first? Decisions, Decisions ......

March 31, 2026
Unprompted review
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Reply from Bohomoon

Hello Dawn,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.
Thanks again for your support, it means a lot to us.

Georgia

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Rated 5 out of 5 stars

Definitely worth storing under "Favourites"

Very easy to deal with and their products - have bought 2 x a chain, necklace, earrings and ring - exceed my expectations, based upon them being costume jewellery. Excellent value, my oldest item is more than 3 years old and looks perfect.

March 13, 2026
Unprompted review
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Reply from Bohomoon

Hello,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.
Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Beautiful jewellery

What a fantastic company. There products are amazing and i should know i have got so much of it and i also buy for gifts.
The quality of the jewellery is exceptional and looks lovely.
My only problem is..... which pieces do i wear today?

March 31, 2026
Unprompted review
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Reply from Bohomoon

Hello Tracey,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.
Thanks again for your support, it means a lot to us.

Georgia

Rated 4 out of 5 stars

customer service

I was previously disappointed after not hearing back from the company when I first reached out for sizing advice, especially as the earrings themselves are lovely and I just needed support choosing the right size. Since then, they have contacted me, explained the situation, and resolved everything smoothly. They gave helpful guidance on the correct size and handled the issue well, which has restored more confidence in their service.

March 31, 2026
Unprompted review
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Reply from Bohomoon

Hello Dem,

Thank you for taking the time to share your feedback.

We are really sorry to hear that you are unhappy with your experience with us.

With reviews, as they go through a processing system, these can take up to 14 days to be processed onto our warehouse. I can see that these have now been published.

We would really like to get this resolved with you.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

Rated 1 out of 5 stars

Highly disappointed consider I’ve made…

Highly disappointed consider I’ve made over 100 orders over the years

I have placed over 100 orders with Bohomoon, I received a bangle as a 'free gift' with one of my 2024 orders. I have only worn it twice and the stones have already fallen out.
When I contacted customer service, they refused to help because they failed to keep a record of the free gifts sent with my orders. They actually had the nerve to tell me they found over 75 orders in my previous address and make me waste my time digging through 75+ past orders to find it for them, only to then claim they couldn't see it on their end. It is not my fault their system is a shambles. To treat a loyal, high-spending customer this poorly over a manufacturing defect on a promotional item is a joke. Save your money and shop with a brand that actually values its customers.

March 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Everyone needs Bohomoon in their life

I have so many different pieces from Bohomoon:Ear cuff, earrings, rings, necklaces, bracelets and anklets.

All mine are gold. What made me keep coming back and re purchasing is because of the tarnish free and lifetime guarantee.

Never had any issues and shower and sleep in some of my times and no problems or issues.

Will always continue to purchase. Can never have enough jewellery for all occasions

March 27, 2026
Unprompted review
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Reply from Bohomoon

Hello Emily,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

My new fave!

I have ordered a few pieces from here now, absolutely love all of them! Have worn the bracelets everyday, only taking off to tan since I purchased them & no tarnishing atall which I was very weary of! Very affordable, quick delivery & come in cute little packages..

February 25, 2026
Unprompted review
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Reply from Bohomoon

Hello Kerry,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Absolutely beautiful jewellery

Absolutely beautiful jewellery
I will definitely buy more items, nice quick delivery and beautifully packaged

March 2, 2026
Unprompted review
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Reply from Bohomoon

Hello Samanta,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our packaging and delivery.

Thanks again for your support, it means a lot to us.

Georgia

Rated 1 out of 5 stars

Awful quality. SEE UPDATE AFTER RESPONSE FROM BOHOMOON TEAM

Ordered two rings, they are REALLY awful quality. PLEASE don't waste your money on this store if you are looking for goldtone jewellery. I have no idea why they have such a good rating on trustpilot.
Basically the colour of the rings is a mixture of grey and a gaudy orange/gold. Kind of like a faded brass... You can sort of see the steel colour through the gold plating, giving such a weird colour.
Just awful. Maybe the silver jewellery is fine but don't buy the gold (as a real gold or gold plated substitute) the colour is not even close to the real thing and you'll end up throwing in the bin (like I did).

Update: Extraordinarily fast response from Bohomoon reputation management/customer service team or whatever they call it in this particular Company. I received an email requesting further info from me within 3 days and if I didn't respond, "the Company may not be able to recognize my review as genuine". I've neved had such an email before and never had a Company police a Trustpilot review so fiercely and instantly. The email comes across as somewhat passive-aggressive and is clearly a potential obstacle to publishing my completely honest review from my perspective. Clearly they are really on the case (which may possibly explain their very good reviews). I was really disappointed with my purchase but this approach to my review has REALLY cemented my view that this is not a company that I would ever deal with again. The veneer of being helpful with the public facing response below in contrast to the email I received in my inbox just hints at a Company that possibly values optics and over actual genuine customer care.

March 20, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Liz,

Thank you for taking the time to share your feedback.

We are really sorry to hear that you are unhappy with your items with us. We really would like to get this resolved for you.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

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Rated 5 out of 5 stars

My go to jewellery shop!

I have placed several orders with Bohomoon and all items have been exactly as pictured. Every piece I have received has been absolutely beautiful, and I often get comments on my jewellery. I have recommended this company to many friends. I had to buy a larger jewellery box just to fit everything I have bought. At such affordable prices it's great being able to regularly change your jewellery to match any outfit. I have also purchased many items as gifts for family and friends who have all loved them.

March 16, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Rachel,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback and the orders you have placed with us.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Super happy excellent customer service beautiful pieces

I’m so glad I discovered BOHOMOON. I like their easy to navigate app. I like how you can put the pieces you like into a favourite folder. Excellent customer service, great value, packaged well and sent very quickly. I’m so happy with my pieces I’ve bought about seven pieces so far every single one of them I’m utterly happy with. I highly recommend this company 10 out of 10.

March 22, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our app and our customer service team.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Thank-you

Thank you for fantastic customer service.

March 12, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello,

Thank you for your review. We are so glad that we were able to resolve this for you and it was so lovely to speak with you.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

This jewellery is great

This jewellery is great. I have sensitive skin and have usually only been able to wear real gold earrings, otherwise my ears are irritated. Im so pleased to have found this company and now have a great collection of earrings and rings. Ordering is easy. The items are great value. It's unfortunate that it can take a while for orders to be delivered but that is because I am anxious to receive my new jewellery. Perhaps I am used to next day delivery by other companies and it can take 4-5 days in this case. It won't stop me buying this lovely jewellery in the future.

March 19, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Jackie,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our value and collection of items.

In terms of delivery, we would recommend our express or next day delivery service. All orders during the sale take up to three working days to be despatched, however sometimes can be quicker. Our next day service will be same day despatch if ordered Mon - Fri before 3:30pm.

Thanks again for your support, it means a lot to us.

Georgia

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Rated 5 out of 5 stars

Best jewellery brand - doesn’t tarnish

One of the best jewellery brands I have bought from. Jewellery doesn’t tarnish and is the exact same as images supplied. Love the quality and the effort they put into the designs and will always be a returning costumer!

March 21, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Melanie,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our quality and designs.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Bohomoon is AMAZING

Bohomoon is incredible. Their customer service team is so responsive and always go above and beyond. Their jewellery is amazing quality. Highly recommend 10/10

February 6, 2026
Unprompted review
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Reply from Bohomoon

Hello Jasmine,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our customer service and jewellery quality.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Highly recommend

I have made numerous purchases from the site and would highly recommend. I have never had any issues with the jewellery and some I have had for a period of time. Will be ordering more very shortly due to their fantastic offers.

February 27, 2026
Unprompted review
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Reply from Bohomoon

Hello Claire,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Unbelievably nice jewelry 💗

Unbelievably nice jewelry. I do not know how other websites (no names) manages to charge the way they do. I will certainly be back for more.
Thankyou 💗

March 4, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Maxine,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

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Rated 5 out of 5 stars

Great products!

Great products, have purchased more now! Fantastic service and great feedback too, very happy with my purchases and great value for money in my opinion!

March 20, 2026
Unprompted review
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Reply from Bohomoon

Hello Tilly,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our service and products.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

I’m obsessed with what I have purchased…

I’m obsessed with what I have purchased so far from bohomoon, I was looking for a place that does large size rings as someone that struggles to find rings that fit comfortably, bohomoon was the first place that came up I ordered three rings and then went back after they’d arrived to buy more. Highly recommend and will be buying much more in the future!

March 17, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Violet,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Amazing quality jewellery

I have made several orders because I love the jewellery that much! There is so much to choose from and it is all really good quality and long lasting jewellery. My favourite is the goody bags, they are more than worth the money. Bohomoon is now my go to place when I need something for me or a gift.

March 20, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Natalie,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our goodie bags.

Thanks again for your support, it means a lot to us.

Georgia

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