Bohomoon Reviews 

I bought a few items from Bohomoon when they had their sale and loved them all. They are all so gorgeous I don’t know what to get next. I did has a little problem with the fastening on one of the bangles but a replacement was quickly sent and customer service were fantastic

The jewellery I ordered seemed nice and good quality. However, the sizing is really awkward meaning everything I ordered needed to be returned. It has been received by Bohomoon over a week ago and I still have not received confirmation or a refund. I have emailed customer service and had no response. The mobile number asks you to leave a voicemail which I have done and still no response. I guess it's fine, until it's not.

Shocking customer service! Never replied to any emails! Any other seller accepts return but this company not!! Stay far away!

This was my first order with Bohomoon, and the checkout process was simple and straightforward. I ordered two 'X' crosses clasp earrings, two T-bar necklaces, and a goodie bag necklace (three necklaces total). Delivery took a little while, but everything arrived safely and looked fine initially.
Once I tried them on, I found the necklaces to be quite short in length, so I ended up ordering the 10cm extender, which made them fit much better on my neck.
However, when I tried wearing the 'X' crosses clasp earrings, I found them quite difficult to put on. Almost immediately, my earlobes started throbbing. I tried to push through the discomfort, but it quickly became unbearable. As soon as I took them out, one of my lobes started to bleed. I’ve worn plenty of costume jewelry, gold, and silver over the years without ever having an issue like this. I'm not entirely sure what alloy or material these are made of, but this reaction has made me very hesitant to wear them again.

Previously left a 3* review because the colour of my tulip ring had faded some on part of the ring. The lovelies at bohomoon have very generously sent me a replacement and gifted me a gift card which I wasn’t expecting at all and is so very kind. Thank you bohomoon ☺️

Absolutely shocking customer service.

Ordered the £100 ultimate goodie box as a treat and was very excited to receive my order. Was extremely disappointed when received- was promised on the website the box would contain 20 items with an RRP of at least £450. The items that arrived were so basic, plain and boring with little variety - mainly plain chains and stud earrings.

Four of the items in the box were not listed on the website, and the ones that were only added to a total of just over £300 at full RRP without sale. I have a feeling they included stock they never even had on the website, probably deadstock ordered in from a supplier they decided not to sell.

I messaged customer service who informed me I wasn't eligible for a refund as the mystery boxes are non returnable. No where on the website is that stated. They took ages replying leaving me weeks in between responses and in the end stopped replying and finally agreed to refunding me but only after I stated the consumer rights act in an email and pointed out that their website has nothing to state I was not eligible to return my order.

They then did not acknowledge my return and I had to get on to Klarna once more with information about the tracking number of my return, I think they were probably hoping I'd binned the receipt as this was over 2 weeks after I sent the box back.

I will never shop here again, they clearly do not value customers spending large amounts of money and are getting rid of crappy items in their mystery boxes.

Will now be getting my tarnish free jewellery from AliExpress - the quality is actually better and customer service is great!

One of the best customer service I’ve received. Sorted out my problem straight away and very helpful

I bought a variety of different rings from Bohomoon. When the jewellery arrived, the gold was a dark yellow in colour rather than gold and they looked cheap and not up to standard. I then returned some, and exchanged them for some different ones in the hope these ones would be more gold in colour and it was just an issue with the ones I had ordered. The return took over 2 weeks to be processed and for the other rings to be sent out, I then received the other ones for them to be the same dark yellow colour, and I have since returned them. It is not free returns, and they are still yet to process the second return and it has been well over a week. I would avoid this company if you want gold jewellery!

Lovely pieces to buy and very good prices especially at sale promotions x.

I absolutely love the jewellery from BOHOMOON! It’s everything it says it is and more. The packaging is lovely the delivery is good. I definitely recommend them 100%

AWFUL. Do not buy from them. I received a faulty ring with stones missing. No reply to my emails very unprofessional.

From the moment I opened my items, I really felt special and wearing my rings makes me feel trendy and younger. The quality is excellent and they look very expensive and on trend. Thank you Bohomoon

Besides having such a rich selection of jewellery, Bohomoon also has splendid customer service.

I'd bought 2 opal rings but with wrong measurements. That package included a cute velvet jewellery-pouch and a ring sizer.

Even though their policy is more for refunds than exchanges, they exchanged the rings with one correct size and a pretty coin anklet.

Also, their speed of delivery under-pressure was commendable.
I'll be buying more once I'm notified that the ring I want is available in my size.

I purchased 2 items after watching advert on Facebook/Instagram and was really disappointed with the colour of the necklaces, they were very brassy looking, nothing like the advert
Bohomoon did contact me and said an assistant would be in touch, but after 2 chasing emails to them I have heard nothing.
I site i will not be purchasing from again

Originally left a 1 star review due to issues with their returns policy and not being able to return properly from Australia to the UK. However, have changed to a 5 star due to unbelievable customer service. They have gone above and beyond to rectify an issue. Really appreciate this and will definitely now buy from here again.

Very poor customer service, I bought a ring which I’ve wore just once and it’s tarnished ( gone a dull grey colour) I sent 2 photos and they said it’s “scratched “ which it clearly isn’t, when I asked for a refund they said this wasn’t possible and I could have a credit note or the ring replaced

Sad to be writing this as the jewellery to look at is lovely.

I placed a couple of orders.

I have quite an active life so seeing it was protected with a guarantee and claimed to be tarnish proof really appealed to me.

Ordered a ring goodie bag and a couple of other rings my friend also placed a few orders for rings.

Mine...one ring in the goodie bag the black stone fell out so I emailed customer service.

Was basically told the jewellery is worth pennies £3.33 to be exact.

So if id bought that ring outwith the goodie bag would give a considerable mark up...now i understand its a business and making money is the point but when you basically tell your customer this is worth nothing not great.

Offered after some discussion a replacement.

Replacement was a different ring but really lovely!

Now this ring is also tarnished and has lost all its colour.

Same response from customer service.

All the rings ive purchased are silver.

My friend hers were gold they are now SILVER.

Basically identical response from customer service.

If i had purchased the rings with no lifetime guarantee, tarnish proof claim i wouldn't really care.

However every single piece between two of us has proved to he anything but so just be aware.

tiny earrings delivered. quality not as good as expected I think photographs are misleading on the site, the earrings I ordered look much bigger than the actual item, however I have altered my initial review as I actually quite like the pearl ones, still think the others are too small.

My go to for all my jewellery. I wear it daily and it doesn’t tarnish or give me any reactions - I’m really sensitive to a lot of jewellery so it’s nice to find a reliable place to buy from. They have such a good selection of stuff to choose from and the loyalty system is really really good. But the customer service is the actual best I’ve ever received from a company ever (hence why I decided to write this review). 10/10

I bought 3 mystery bags, but I decided to return it I was not my taste. I was not aware or didn’t realised I couldn’t get refund for essentials and earrings mystery bags. I can only return the rings.
they have an excellent costumer service and they really helped me. I will certainly be buying again, however not the mystery bags as I think surprise is not for me