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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning nature of the products, noting their durability, resistance to tarnishing, and suitability for sensitive skin. Many appreciate the wide variety of choices, affordable prices, and excellent customer service, highlighting the team's helpfulness and quick resolution of issues. People are also very satisfied with the ordering process and the beautiful packaging. However, some customers also noted occasional issues with certain items, such as stones falling out of rings or jewelry fading and tarnishing quickly. A few reviewers expressed dissatisfaction with customer service regarding specific problems, mentioning slow responses or a perceived lack of assistance with manufacturing defects or order mistakes.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight the high quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and affordability of... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and quick responses... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and were... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the affordability of the... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love Bohomoon! Each piece I have received has been high quality and stunning. I’m a regular customer, especially when they have the £10 sale on! All my pieces both silver and gold have l... See more

Company replied

Rated 5 out of 5 stars

Ordered for the first time, great variety of earrings & £10@! Ordered 3, all good quality & nicely packed in a box, unfortunately two pairs did not suit my little girl but customer service were unders... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Bohomoon 4 times now and everything is just beautiful. The items themselves, the communication around your order and shipment but also there customer service is impeccable. Everyti... See more

Company replied

Rated 5 out of 5 stars

I’ve just done my second order and can’t wait! Honestly can’t recommend enough! The jewelry lasts! It doesn’t tarnish, it is 100% waterproof, the quality is just phenomenal! Every single piece is just... See more

Company replied


Company details

  1. Costume Jewelry Shop

Written by the company

Your ultimate jewellery fix. We are committed to providing the best quality Stainless Steel products that our customers can count on to last!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love Bohomoon and I regularly shop…

I love Bohomoon and I regularly shop with them. A few times (including last week) I’ve ordered goodie bags along with items I’ve chosen and every time I’ve returned them. They put the plainest selection in there with little to no variety, all three bracelets this time were the same style, just a plain chain. However, I get it’s a mystery what you receive and all tastes differ. They’ve also changed the shade of their gold jewellery, too. It’s much more yellow than it used to be. That being said, I’ve never had an issue with ordering from them and they’re really friendly if you have any queries.

February 27, 2026
Unprompted review
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Reply from Bohomoon

Hello,

Thank you for your review. We are sorry to hear you were not pleased with your items in our goodie bags.

Within our goodie bags, we usually include items from our website &/or unseen ones from our stockroom

We really appreciate your feedback on our gold plated products and will pass this onto our team.

If there is anything you would like to discuss, please reach out to us on customerservice@bohomoon.com

Thanks again for your support, it means a lot to us.

Georgia

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Rated 5 out of 5 stars

Been shopping on bohomoon since 2023…

Been shopping on bohomoon since 2023 and the only thing probably better than the jewelry quality is the customer service! Always very receptive and ready to help. Excellent non tarnish jewelry and great prices

March 5, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Melva,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our jewellery quality and customer service.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Amazing jewelry

Amazing jewelry! And even better customer service! I was enquiring about warranty and sent photos over and were happy to provide a replacement, I am over the moon with this service it’s unlike any other.

March 3, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Mackenzie,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our customer service.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Bohomoon goodie bags

the product/jewellery was good quality and affordable. Good value for money! Ordering was easy and delivery was quick with the jewellery sent in lovely packaging. I am thrilled with the service and the product.

February 10, 2026
Unprompted review
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Reply from Bohomoon

Hello Angela,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our delivery and packaging.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

I’ve just done my second order 01/03/2026

I’ve just done my second order and can’t wait! Honestly can’t recommend enough! The jewelry lasts! It doesn’t tarnish, it is 100% waterproof, the quality is just phenomenal! Every single piece is just absolutely gorgeous! AND I have extreme allergies and sensitivity to like every metal and it’s the only jewelry that doesn’t hurt my fingers or make my skin have a reaction! 100% recommend! ⭐️⭐️⭐️⭐️⭐️ Xxxxx

August 4, 2025
Unprompted review
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Reply from Bohomoon

Hello Jayden,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our jewellery quality.

Thanks again for your support, it means a lot to us.

Georgia

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Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery. Excellent prices. It really doesn't tarnish or turn your skin green. It stays the same colour. I get so many compliments!!

I have bought so many pieces. It's kind of an addiction at this point.

Customer service is also wonderful. Out of the many pieces I have bought from them, I have only ever had one issue (the spring in one of the clasps broke on a necklace)... they resolved it immediately.

Highly recommended 🫶🏻

February 24, 2026
Unprompted review
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Reply from Bohomoon

Hello Jodi,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our customer service team and swiftness of resolving your query.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

i have bought from bohomoon multiple…

i have bought from bohomoon multiple times over the past year or so. i wear bracelets 24/7 and none of them have ever tarnished or broken. the quality is incredible for the price. the packaging is always so cute, and never had any issues with damage during shipment. honestly can’t recommend enough

February 25, 2026
Unprompted review
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Reply from Bohomoon

Hello Daisy,

Thank you for your review. We are so glad that you love your items. We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Amazing jewellery

Amazing jewellery. I've been wearing the Ursula neckace everyday since I've got it!

February 25, 2026
Unprompted review
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Reply from Bohomoon

Hello Tilda,

Thank you for your review. We are so glad that you love your Ursula Necklace. We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Great customer service and beautiful…

Great customer service and beautiful jewlery! Will definately order again!

February 20, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Millie,

Thank you for your review. We are so glad that you love our items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

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Rated 3 out of 5 stars

Avoid rings with gemstones

I have ordered several pieces from Bohomoon and for the most part I have been very happy. The quality is decent, they genuinely don’t tarnish and I really enjoy the price point.

However, a while ago I ordered the Alexa ring and it didn’t take long for a couple of the gems to fall out, which was a disappointment.

During my next order I ordered the Bejewelled ring which is also a very pretty ring and with minimal wear I have already lost 3 of the little gemstones and the ring has started to look a little tatty which is very disappointing.

The plainer designs have been fine but I would be wary of the rings with gems in them as they do fall out and eventually look quite cheap.

February 20, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello,

Thank you for taking the time to share your feedback.

We are really sorry to hear that you have had issues with your items. We apologise for any inconvenience caused by this.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

Rated 5 out of 5 stars

amazing jewellery and team!

The jewellery is amazing and affordable! It has become my new obsession and I would definitely recommend to anyone!
The team behind bohomoon are amazing as well, fast replies and resolve any queries with great efficiency. Can’t fault the brand and the team behind it.

February 19, 2026
Unprompted review
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Reply from Bohomoon

Hello Lauren,

Thank you for your review. We are so glad that you love our items.

We really appreciate your lovely feedback around our items and customer service team.

Thanks again for your support, it means a lot to us.

Georgia

Rated 4 out of 5 stars

Exchange not issued 😡

I returned a ring mystery bag to exchange for a bigger size and never received it. I provided the order number in all emails but bohomoon said they needed my postage tracking number which I couldn’t find. Very disappointing as I’ve ordered before and never had any issues. They were so unhelpful. Will never use again

**issue now resolved. Customer services arranged the exchange**

February 14, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Jacqueline,

Thank you for taking the time to share your feedback.

We are really sorry to hear that you did not receive your exchange items. We apologise for any inconvenience caused by this.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

Rated 5 out of 5 stars

Perfect for everyday wear

I have sensitive ears, I cannot wear earrings for more than a few hours. Bohomoon earrings I bought are comfortable enough to wear without taking them off. I bought a few extra pairs of the style I like - simple for everyday - in case I lose one. So far, everything is good. The clasps are secure and I haven’t lost any.

January 16, 2026
Unprompted review
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Reply from Bohomoon

Hello Tania,

Thank you for your review. We are so glad that you love our items.

We really appreciate your lovely feedback around our items and durability.

Thanks again for your support, it means a lot to us.

Georgia

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Rated 1 out of 5 stars

Please please please don’t buy from…

Please please please don’t buy from Bohomoon. After a few months my jewellery has faded. Abbot Lyon is the only jewellery I have purchased that hasn’t faded. Bohomoon jewellery has some lovely items but sadly does not last.

February 24, 2025
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Nakita,

Thank you for taking the time to share your feedback.

We are really sorry to hear that some items haven't held up as they should, this is not the experience we want for our customers. We have a lifetime guarantee for our products and would love to resolve this for you.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

Rated 5 out of 5 stars

I contacted BOHOMOON with a query and…

I contacted BOHOMOON with a query and the response & customer service I received was fantastic.
Nothing too much trouble.
I have bought quite a bit from BOHOMOON and will continue to.
Well done BOHOMOON 🤩

February 5, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Walkhelen,

Thank you for your review. We are so glad that you love our items.

We really appreciate your lovely feedback around our customer service and communication.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

BOHOMOON 100% trust

BOHOMOON provides good quality jewellery and at reasonable prices. I would have no problem recommending this company to anyone. Customer service team are excellent too and will advise and rectify any problems for you. Great company you can trust!

February 5, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Claire,

Thank you for your review. We are glad to hear that you love our items.

We really appreciate your lovely feedback around our customer service and our pricing.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Great customer service experience

I have been buying jewellery from Bohomoon for a few years now. I love all their pieces, the quality is good and the items hold up to being worn as my everyday jewellery. I bought a bracelet in November which unfortunately broke but customer service rectified my issue promptly and offered store credit or a replacement and my replacement bracelet is on the way to me. I am very happy with the customer service I received from Jasmine.

February 2, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Erone,

Thank you for your review. We are so glad that you love our items.

We really appreciate your lovely feedback around our customer service assistant Jasmine.

Thanks again for your support, it means a lot to us.

Georgia

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Rated 5 out of 5 stars

Rings 💍

I have always struggled to find rings that suit me or even just fit right… I ordered 2 rings (not my first purchase) and WOW!!! They fit so well, look so nice and the quality is amazing 🤩 just the simplest of things can make you feel better and these are truly amazing 🩷 I was kept up to date with delivery the whole time and delivered earlier than expected. LOVE 🤏🏼

January 24, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Belle,

Thank you for your review.

We are so glad to hear that you love the rings you have purchased with us and the delivery was earlier than expected for your order.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Bohomoon have regular offers

Bohomoon have regular offers, and this makes them excellent value for money for stainless steel jewellery. I have bought gifts and jewellery for myself. I am particularly impressed with the value of the Goodie Bags. I would recommend joining the Loyalty scheme for points that equate to money off. I highly recommend Bohomoon.

February 1, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello,

Thank you for your lovely review in regards to our products and our loyalty scheme.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Great costumer service

I had some issues with the shipping company that was delivering my parcel. I never received a notification that my parcel was ready to collect, so I didn’t even know what my pickup point was. I could track the package, so I knew it was ready to collect, but I didn’t have the code needed or an address. I didn’t even know what shipping company had taken over delivery when it got to my country, so I didn’t know who to contact. The only thing I could think of, was to contact Bohomoon directly, and hope they had access to more information. Luckily, they got back with the correct location for pickup, and I was able to get my order. Costumer service was great, they got back to me quickly and were very helpful about my situation. The items I received were also gorgeous, and I’m looking forward to wearing them more.

February 2, 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Maiken,

Thank you for your review. We’re really sorry to hear that you had a few issues with shipping. This is not something that should happen and we apologise for the lack of communication on behalf of the courier.

We really appreciate your lovely feedback around our customer service and communication.

Thanks again for your support, it means a lot to us.

Georgia

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