I rarely leave negative reviews, but this experience was frustrating enough that others should know. I was overcharged on my order and contacted customer service immediately. Instead of inv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kai was great! Very knowledgeable and helpful! Great customer service in that respect. Hopefully the package arrives today and hopefully someone can take the delivery at the hours they can deliver u... See more
Cannot give less 22 emails with reason for returm asking for label and anothet email askimg for reasom for return it is MENTAL i paid for premier delivery and then had tp pay extra for 48 hour delive... See more
Delivery driver for Evri left my parcel in my FOOD BIN???! collection is tomorrow so literally could have been put into the bin What type of maniac thinks that’s alright? I’m absolutely fuming £7... See more
Company details
About BOOHOOMAN
Written by the company
BOOHOOMAN was born in 2013 with one goal: to shake up the menswear game. Built on boldness, confidence and self-expression, we're a global online fashion destination creating trend-led collections for the modern man who isn't afraid to stand out.
At BOOHOOMAN, product is everything. We drop fresh collections every week, from everyday streetwear essentials and signature tracksuits to statement pieces and weekend-ready fits. Inspired by global street style, music, sport and culture, we move at the speed of fashion, delivering the latest looks that help you own your style with confidence.
We're constantly evolving, reacting to what's happening in fashion and looking ahead to what's next. Our fast-moving design teams introduce new styles throughout the season, combining trend-driven design with attention to detail to create collections that feel fresh, relevant and wearable.
Today, BOOHOOMAN delivers men's clothing, footwear and accessories to customers around the world. With accessible fashion, uncompromising style and a commitment to creativity, we continue to redefine modern menswear for a generation that doesn't just follow trends - it sets them. At BOOHOOMAN, playing it safe has never been part of the plan.
Contact info
United Kingdom
- www.boohooman.com
Unmissable Deals
2.2
Poor
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice clothes and fantastic assistance…
Nice clothes and fantastic assistance service
April 28, 2026
Unprompted review
Reply from BOOHOOMAN
Hey Ciro,
Thank you for taking the time to leave us a 5* review!
Positive feedback is great to hear, and we appreciate your kind words.
I will be sure to pass on your feedback on to the team.
Thank you and take care.
Raja
Since they started using Ai exclusively…
Since they started using Ai exclusively for customer service it might as well be a scam company - good luck everyone getting getting a refund / they just fob you off - I wish I had never bought anything from them.
April 28, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Jonathan,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Scammed once, then items never showed up.
Had to make a purchase on here using a voucher after being genuinely scammed out of my actual money after a full unopened return way within the return window and the items never showed up despite paying extra for next day delivery AND for parcel protection. Still refused my actual original payment method and fobbed off with another voucher. Genuinely avoid at all costs. The stuff is so cheap and yet when you actually see the quality you still feel ripped off. Service is none existent.
Response to company response:
Your customer service team was completely useless and pretty much admitted to the scam, hence the accurate review of this terrible business practice. Took months to get a resolution and even then it wasn’t my money back but a hand off of credit, which I then spent on a new item, which never showed up and I wasn’t allowed the replacement because coincidentally the item had gone up in price by £40 and you wouldn’t fulfil the original purchase. This company absolutely deserves its awful rep of cheap tat and cheaper service.
April 28, 2026
Unprompted review
Reply from BOOHOOMAN
Hi David,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
What has happened to this company
What has happened to this company? First of all it took over a week for my items to come despite it saying 2-3 days delivery. I then returned some of the items over a week ago and still haven’t received any of my refund. Won’t be ordering from here again!
April 27, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Tommy,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Fast and helpfull Customer Service agent Kai
I placed an order with BoohooMAN on Sunday 26th April around 5 PM using express delivery, as I needed it for a trip in 4 days. After ordering, I received a confirmation email stating delivery would take 13 days, which was not what I had paid for.
I immediately emailed customer service but didn’t receive a response. I then contacted them via Facebook Messenger and got a reply within 5 minutes. Kai from customer service was very clear and helpful.
He confirmed that my order would still arrive within 2 days as I had paid for.
My tip: Reach out to customer service via Facebook Messenger and not their email adress
Thanks to Kai for the quick and helpful support!
April 26, 2026
Unprompted review
Reply from BOOHOOMAN
Hey Oz
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue regarding the delivery of your order. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
This website advertises a scam option…
This website advertises a scam option for free delivery for a year for almost 20 euro, but when you place another order they tell you that your items do not qualify for free shipping !!! Complete joke
April 24, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Stephen,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
BEWARE!! delivery times and cost
BEWARE!!
I ordered a tuxedo waistcoat for an event on Saturday, as the delivery time stated 2–3 days, which should have been more than enough.
After 4 days with no dispatch, I contacted customer service and tried to cancel the order so I wouldn’t have to pay postage. I was told this wasn’t possible because the item was “being prepared.” The order then didn’t arrive until 7 days after purchase — far too late for my event.
To make matters worse, I now have to pay to return it, and customer service refused to waive the £1.99 return fee despite the delay being on their side.
This was my first time using BoohooMAN and will definitely be my last. If you’re ordering for a specific event, I’d strongly recommend allowing at least double the stated delivery time — otherwise you risk being left out of pocket like I was.
Very frustrating experience that has cost me £5 for nothing.
April 20, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Donna,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Incorrect Orders
Ordered 5 times in the past month and twice was send the wrong size and then twice sent the wrong colour. Constantly getting orders wrong and then the customer is expected to order / pay for delivery again
April 22, 2026
Unprompted review
Reply from BOOHOOMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I returned an item and never received…
I returned an item and never received my refund. Emailed them twice and was told that the refund would be received within 8 days. Its been two months and haven't gotten my refund.
March 27, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Martin,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Absolutely awful service the parcel…
Absolutely awful service the parcel which was a gift took a longer than expected to arrive then it was the wrong item so I returned they received on the 8th April and I am still waiting!
Emailing customer service who come back asking me for all the information that I’ve already provided! Extremely frustrating
April 8, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Debbie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Need a size 42 tapered and Kai helped
April 21, 2026
Unprompted review
Reply from BOOHOOMAN
Hey Metre,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue regarding the sizing. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
Placed an order for a three piece suit
Placed an order for a three piece suit. The waistcoat that arrived was the wrong size. The tag attached showed the correct size but the label on it said another. Was offered to return for a refund which will take weeks, but I would need to reorder another and cover delivery again, despite it being their mess up. Their only means of contact appears to be messengers which takes them a day or longer per short message reply. Impossible to get things resolved. Honestly I’d avoid them, it’s not worth the headache.
April 21, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Ashley,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
They lost my parcel, ignored my emails
I ordered some bits for my nephews birthday and paid "next day" so it would arrive early, once I saw Evri was delivering I already got paranoid.
The item got delivered to a random address, the proof of delivery was a photo of someone's feet next to some cigarette butts.
I reached out to boohoo man for them to resend items or refund, they ignored my email & social media messages for 7 days so I sent another warning of charge back, no reply, so I started charge back with Revolut, and within 90 minutes of Revolut starting the charge back boohoo contested it. - they ignore their customers but respond to the banks. I have no doubt I'll get my money back from Revolut, but others may not so please be wary about using this deplorable company as they do not value you at all.
April 16, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Ollie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I just want to thank an employee of…
I just want to thank an employee of yours, Kai he’s so helpful to finding my package which i appreciate so much.
Thank you once again Kai.
April 21, 2026
Unprompted review
Reply from BOOHOOMAN
Hey Ben,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue with your package. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
Avoid, better companies out there
Ive used Boohooman several times and always received the goods. However, the first time I try to return one item for a refund their true colours are seen.
Initially, I received a gift card which didnt work, after going back and forth several times, they claim to have processed a refund which still hasn't materialised and its well past the 5-7 days to hit the bank.
Customer service is a waste of time, going round in circles asking for the same info even though I have a confirmation email from them, stating the refund has been issued.
No wonder the share price has plummeted over the past few years, judging by the other reviews return custom must be virtually nil.
I certainly wont be buying again. Dont treat customers right and get what you deserve!
Now ill get a standard response from Rob by the looks of it on the other complaints, requesting to go back through customer services.
April 20, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Craig,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Ordered 2 pairs of shorts
Ordered 2 pairs of shorts, they came were far too big! Shipped them back and have stated I’m getting a refund for 1 set when I shipped both of the sets back! Absolute joke won’t be shopping here again!
April 21, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Harry,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
If I could give lower score I would
If I could give lower score I would. An absolute scam company.
Custer service is non existent it's just a chat bot that keeps asking you the same questions over and over.
If you do manage to get a response from a human they just end up closing your chat forcing you start all over again.
Won't be using this company ever again absolute scam.
April 21, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Charles,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Really poor service - would not recommend
I placed an order on their site on april 9th and received no confirmation email, no order dispatched email, no delivery details. Tried reaching out to customer service only got the AI bot telling me my order should be delivered by april 17th maximum, then they said 19th maximum, then they said oops might be lost. I paid 650 dollars for this and they dont even have the decency to give a human response as to why the order is missing and why they havent sent a single update. The issue isnt so much boohoo themselves its that the shipping services they use are literally the cheapest scammiest shipping sites so you end up with these situations as a result of their desire to cut costs this drastically. Fair enough but at least give me the option to pay for delivery with a trusted service as opposed to meowmeow delivery uniuni delivery
April 9, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Osama,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
You guys have the worst system ever you…
You guys have the worst system ever you guys made the same mistake twice like fix your flipping shi how will I order barrel jeans and you guys are giving me ballon fit pleated jorts twice same mistake twice and you guys have a bad customer care system to only thing I can speak to is a flipping ai fix your rubbish system.
April 20, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Tejiri,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Appalling customer service
I have been trying to return goods for 2 weeks now. Couldn't use their return portal so sent email. After a week customer services sent me a QR code but omitted to inform which courier to use. I tried Evri but couldn't print Return Label. I am now trying to ascertain which courier. I have tried Boohooman WhatsApp which sent my response to customer services. I also sent another email so I guess another wait of 2 weeks to get reply and then will be told cannot return. Appalling customer service turnaround. If I could give 0 stars I would.
April 20, 2026
Unprompted review
Reply from BOOHOOMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.