Kai was great! Very knowledgeable and helpful! Great customer service in that respect. Hopefully the package arrives today and hopefully someone can take the delivery at the hours they can deliver u... See more
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Items have never been delivered as lost by delivery company. Trying to get BOOHOOMAN to refund or resend is a nightmare. Can only email them and different person each time (if it is a real person) sti... See more
Cannot give less 22 emails with reason for returm asking for label and anothet email askimg for reasom for return it is MENTAL i paid for premier delivery and then had tp pay extra for 48 hour delive... See more
Bought an item from Boohooman, 10 days went by and I recieved no update on shipping/tracking. I tried to reach out to customer service, but was met with an AI assistant that offered no help at all. Th... See more
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Company details
About BOOHOOMAN
Written by the company
BOOHOOMAN was born in 2013 with one goal: to shake up the menswear game. Built on boldness, confidence and self-expression, we're a global online fashion destination creating trend-led collections for the modern man who isn't afraid to stand out.
At BOOHOOMAN, product is everything. We drop fresh collections every week, from everyday streetwear essentials and signature tracksuits to statement pieces and weekend-ready fits. Inspired by global street style, music, sport and culture, we move at the speed of fashion, delivering the latest looks that help you own your style with confidence.
We're constantly evolving, reacting to what's happening in fashion and looking ahead to what's next. Our fast-moving design teams introduce new styles throughout the season, combining trend-driven design with attention to detail to create collections that feel fresh, relevant and wearable.
Today, BOOHOOMAN delivers men's clothing, footwear and accessories to customers around the world. With accessible fashion, uncompromising style and a commitment to creativity, we continue to redefine modern menswear for a generation that doesn't just follow trends - it sets them. At BOOHOOMAN, playing it safe has never been part of the plan.
Contact info
United Kingdom
- www.boohooman.com
Unmissable Deals
2.2
Poor
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I purchased two pairs of denim shorts…
I purchased two pairs of denim shorts for my son. I ordered the correct size for him but the sizes are not true to size. When trying to return them. I get told that they are part of the non-returnable hygiene Clothes. This was after already being told twice that they are returnable and not part of this non-returnable hygiene Clothes and it’s saying on the main advert that they can be returned within 28 days. They are not underwear. They are not swimwear. They are denim shorts they refuse to accept the return back of the one pair my son tried on for 30 seconds so I will now keep them until he is big enough to wear them in three or four years. and to try and get the second pair back has been an absolute nightmare. They’ve asked for photos then told me they don’t accept photos via message. They’ve asked me three times my preferred method of returning three times to send photos three times where I would like the refund made customer service absolutely shocking will never use again. Do not recommend anyone to ever use them!
May 6, 2026
Unprompted review
I bought men's swimming shorts in size…
I bought men's swimming shorts in size L, but the actual size is M. I wanted to return them, but I can't because this product is not subject to returns, so the sizing is clearly fraudulent. Shame on you.
May 5, 2026
Unprompted review
Worst customer service
Worst customer service. I ordered 2 pairs of size 9 boots and received size 10 which were too big. I contacted them straight away and asked them to send new ones in the right size. They said they wouldn’t send them until they received the return back which could take weeks. I didnt have weeks to wait as I had a party I needed them for. You would think because they sent the wrong size they would send out the right size straight away. And then when I went to send them back I had to pay $15 to return them and it was their mistake. Never buying anything from them again.
May 5, 2026
Unprompted review
AVOID AT ALL COSTS
AVOID AT ALL COSTS!
Paid for Premier delivery in November 25, and it keeps asking me to pay again and charging me for delivery. I have sent over 20 emails and its like talking to robots who are unbelievably unhelpful and asking for the same information over and over.
They also sign off emails with incorrect company name, which is extremely unprofessional, I have been emailing boohoo and they sign off with Debenhams.
May 3, 2026
Unprompted review
Boohooman use Evri the crooks as a…
Boohooman use Evri the crooks as a means of 'delivery'
Neither care when parcels go missing.
Boohooman customer service is shocking and just repeat the same dross over and over and over again.
Avoid both companies at all costs.
April 29, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kai helped me so much and filled me…
Kai helped me so much and filled me with information on my order. Kai was extremely helpful
May 2, 2026
Unprompted review
Reply from BOOHOOMAN
Hey Asher,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue regarding your order. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
Terrible customer service avoid
Ordered 5 pairs of trunks, one came all stained. Sent photos and order number on what’s app , reply came back can I resend order number , done that 6 hours later reply can you send photos which I had already done again no reply from last WhatsApp useless service, have always ordered trunks for years but no more , it’s impossible to resolve issue.
May 2, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Karl,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I ordered 3 pairs of shorts
I ordered 3 pairs of shorts. 1 of which I kept and the other 2 I tried to return because they didn't fit. The returns portal will not lete send them back! I have emailed Customer service and am getting no reply! I won't buy from here again!
April 30, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Simon,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
AVOID at any Costt!
Avoid this scammer thingy at all costs!
Their service is absolutely horrendous. You cannot speak to a real person, you are chatting with useless Al bots that provide no actual help. There isn’t any actual phone number or email response either.
I was charged for three shirts but only received two. When I tried to resolve the issue and eventually disputed the missing item, they didn't fix their mistake they simply froze my account and my Premier delivery membership!
It feels like they are punishing me for their own error. They are happy to take your money but ofter zero support and retaliate when you ask for what you actually paid for. Save your money and shop elsewhere! SHEIN is way better.
April 30, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Muneeb,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I don't like this company simply…
I don't like this company simply because they don't have a live representative to talk to and also they don't follow there return policy for a refund I will never order from them again and I will let my friends and love ones know not to order anything from them ever again. How can people just lie and don't take any accountability for there actions.
December 23, 2025
Unprompted review
Reply from BOOHOOMAN
Hi Yolanda,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Reply from BOOHOOMAN
Hi Andrew,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
My order was stolen
My order was stolen from outside my house. Oliver in customer services was great. Quick and decisive response.
Really pleased with boohooMAN and especially Oliver
April 30, 2026
Unprompted review
Reply from BOOHOOMAN
Hey Patrick,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your parcel being stolen. However, I'm glad you reached out to our team, where we were able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf to Oliver.
Take care and have a lovely day!
Raja
Terrible customer service
Terrible customer service. I will never order from them and would advise everyone to AVOID!
Returned items weeks ago and still did not get my refund. Joke of a company. I returned the items because one was sent a wrong size from what I ordered and the other item despite being the size I ordered it would not fit me.
April 10, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Bo,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Nice clothes and fantastic assistance…
Nice clothes and fantastic assistance service
April 28, 2026
Unprompted review
Reply from BOOHOOMAN
Hey Ciro,
Thank you for taking the time to leave us a 5* review!
Positive feedback is great to hear, and we appreciate your kind words.
I will be sure to pass on your feedback on to the team.
Thank you and take care.
Raja
Since they started using Ai exclusively…
Since they started using Ai exclusively for customer service it might as well be a scam company - good luck everyone getting getting a refund / they just fob you off - I wish I had never bought anything from them.
April 28, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Jonathan,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Scammed once, then items never showed up.
Had to make a purchase on here using a voucher after being genuinely scammed out of my actual money after a full unopened return way within the return window and the items never showed up despite paying extra for next day delivery AND for parcel protection. Still refused my actual original payment method and fobbed off with another voucher. Genuinely avoid at all costs. The stuff is so cheap and yet when you actually see the quality you still feel ripped off. Service is none existent.
Response to company response:
Your customer service team was completely useless and pretty much admitted to the scam, hence the accurate review of this terrible business practice. Took months to get a resolution and even then it wasn’t my money back but a hand off of credit, which I then spent on a new item, which never showed up and I wasn’t allowed the replacement because coincidentally the item had gone up in price by £40 and you wouldn’t fulfil the original purchase. This company absolutely deserves its awful rep of cheap tat and cheaper service.
April 28, 2026
Unprompted review
Reply from BOOHOOMAN
Hi David,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
What has happened to this company
What has happened to this company? First of all it took over a week for my items to come despite it saying 2-3 days delivery. I then returned some of the items over a week ago and still haven’t received any of my refund. Won’t be ordering from here again!
April 27, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Tommy,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Fast and helpfull Customer Service agent Kai
I placed an order with BoohooMAN on Sunday 26th April around 5 PM using express delivery, as I needed it for a trip in 4 days. After ordering, I received a confirmation email stating delivery would take 13 days, which was not what I had paid for.
I immediately emailed customer service but didn’t receive a response. I then contacted them via Facebook Messenger and got a reply within 5 minutes. Kai from customer service was very clear and helpful.
He confirmed that my order would still arrive within 2 days as I had paid for.
My tip: Reach out to customer service via Facebook Messenger and not their email adress
Thanks to Kai for the quick and helpful support!
April 26, 2026
Unprompted review
Reply from BOOHOOMAN
Hey Oz
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue regarding the delivery of your order. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
This website advertises a scam option…
This website advertises a scam option for free delivery for a year for almost 20 euro, but when you place another order they tell you that your items do not qualify for free shipping !!! Complete joke
April 24, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Stephen,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
BEWARE!! delivery times and cost
BEWARE!!
I ordered a tuxedo waistcoat for an event on Saturday, as the delivery time stated 2–3 days, which should have been more than enough.
After 4 days with no dispatch, I contacted customer service and tried to cancel the order so I wouldn’t have to pay postage. I was told this wasn’t possible because the item was “being prepared.” The order then didn’t arrive until 7 days after purchase — far too late for my event.
To make matters worse, I now have to pay to return it, and customer service refused to waive the £1.99 return fee despite the delay being on their side.
This was my first time using BoohooMAN and will definitely be my last. If you’re ordering for a specific event, I’d strongly recommend allowing at least double the stated delivery time — otherwise you risk being left out of pocket like I was.
Very frustrating experience that has cost me £5 for nothing.
April 20, 2026
Unprompted review
Reply from BOOHOOMAN
Hi Donna,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
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