BOOHOOMAN Reviews 

Used Boohooman a couple of times in the past happy no issues this order 2 shirts one did not match the description online picture eyelets missing off the sleeve the second shirt came completely screwed up in a tiny ball literally that creased up it would of been impossible to get creases out so returned both shirts ..

If it was possible I would leave this company 0 stars!! That is how awful their customer service is!!
I ordered some aftershave for a friend's birthday, it did not arrive! I have contacted customer service by email 6 times over 4 weeks. Everytime they reply, its the same answer. Wait 3 more working days for an update.
I wont want an update I want a refund for the product I paid for and didnt get.
Unless you want to pay money for thin air....Do not use this company!! I know i will not be ordering from them again!

the clothes are such poor quality. they are nothing like in the pictures and they feel extremely uncomfortable i also tried to return the clothes but it didn’t let me
overall horrible experience and please DO NOT buy from boohooman

Return service was a nightmare. Their Facebook business chat is useless. Continuous bots and when you reach a person they don't read the chat and then you get a bot again.

Email was not very helpful either. The challenge was that the return portal was not letting go me return shorts. Customer service insisted it cant be returned due to hygiene reasons. Tags were still in tact, never worn, and their policy doesn't state anything close to shorts being part of their non returnable items. It took some back and forth for to come to the conclusion that they were enforcing their policy wrong and sent me a return label.

Refund came as a gift card....

Additionally I had to pay like 15$ for initial shipping AND the return.

I shopped so many times with boohoo but their customer service is terrible. Won't shop there again.

This was one of my worst experiences ever with a brand they sent me the wrong item and refused and ignored my request to get my money back this took there horrible disgrace of a so called customer service 2 months to process that they sent me the wrong item, would never order again!

I messaged about a a few questions about my order and their website deals they have on etc. I just wanted to understand a few things with my order dispatch. I got a response so fast! No waiting around whatsoever, Kai was great and very helpful. I’ve never had such a quick response. I’ve never had a problem with boohooman.

Sent a message via text and repeatedly asked for the same information, no one gets back to you, it’s all automated! Still not resolved!

Don't ever buy anything from bohoo man unless you want to waste your money!! Absolute joke!!

My son orderd some clothes unfortunately it didn't fit. He now want return it but he can't it says it's not allowed threw the return platform. Trying to contact them for the last 4 days and they not response or give me automated messages. They don't have a phone number the don't respond to emails and threw WhatsApp I have automated message and apparently 4 different people in chat saying the same thing answered them everytime with the same answer. Then no respons again and it starts over. My 15 year old son worked hard and now not been able to get his money back and have clothes that dont fit. Absolute joke. DONT WASTE YOUR MONEY OR TIME!!!!

Getting refunds for returns is HORRENDOUS! customer service is rubbish, only way to get any form of contact is via FB messenger - ridiculous. Then once the return is acknowledged as returned actually getting the refund is still sooo bad, messaging back and forth, being told to wait for 14 working days and then being told to contact them again should it not be credited. Honestly, avoid unless you know you're 100% ordering the correct size, like the product and 100% not going to return it! I'm not going to be using Boohooman again?

I had bought three pairs of shorts and the first one I tried on was perfect and so I did not try on the others. I went to refund the other two yet it said unable to refund. I contacted customer service and I was matched with Cory. Cory then helped me create a return with the items I no longer wanted. He was well spoken, understanding and knowledgable and so the return was created swiftly. Amazing customer service from Cory he is a legend!

Kai was great! Very knowledgeable and helpful! Great customer service in that respect. Hopefully the package arrives today and hopefully someone can take the delivery at the hours they can deliver up to.

My issue is with Boohoo using Evri and making promises of delivery by certain days/times that they can't seem to meet. Especially when you pay more for next day delivery and the product still doesn't come 6 days later.

I have been repeatedly told that my £285.60 refund has been issued, yet I have not received anything. This is now the second time I’ve been told the money is in my account, and it simply isn’t. The lack of accuracy and accountability is shocking. This is a large amount of money, and I’m tired of being dismissed and told incorrect information. I expect this to be resolved urgently customers should not have to chase refunds like this.

Customer service at top. Kai one of their staff helped me with my order which was getting delayed and provided me with all the information about my package. He was professional and calm replied quickly.

As a 6 foot 6 guy with almost no places to get long baggy jeans I decided to risk it and ordered a pair of tall washed khaki jeans. Around 5 business days later they arrived, properly sealed in new condition. The only 'downside' is that on the photos the color seemed a little bit lighter, but for the price of $20 I can't complain. I don't share the same experiences as the others who left negative comments and complained about various aspects, so I can only talk about my experience, which was great. I am definately going to order something soon. (for guys around 6'6 or 6'7 that weigh around 200-210lbs I'd say size 36 tall is perfect, long enough to almost reach the ground even while wearing air forces but not long enough to brush against the ground which I personally dont like).

Edit as of 15/07/2026: made a big order, jeans and jorts decent quality, satisfied. Short and long sweatpants a bit worse quality but for someone that's pretty tall I cant complain paying $20 for them. I recommend boohooman to increases the price by a bit but make fully cotton high-quality sweatpants, that are thicker and are closer to or even better than e.g. nike nocta sweatpants which are the only sweatpants alternative for tall people. Still great store, delivery took 5 days

Kai was awesome

dont use.....after returning an items 3.5 weeks ago, they will not refund. i have provided proof of return and proof that the return was received by them but still will not issue the refund of £26. there is no customer services, you can only speak to a bot

I ordered the exact same pair of joggers in the same size that I’d bought around three months earlier. The original pair fit perfectly, but the new pair was significantly different in size despite being labelled identically. Because of the inconsistent sizing, I had to pay to return the item after already paying for delivery. I contacted customer service explaining that this wasn’t a case of ordering the wrong size, but a product consistency issue. Rather than acknowledging this or offering any goodwill gesture such as a discount code or free shipping on a replacement, I only received generic responses refusing any compensation. Very disappointing experience for a returning customer.

Very poor return experience.

I ordered from boohooMAN and tried to return a standard clothing item: Relaxed Fit Ripped Washed Denim Shorts. The item is unworn, unused, unwashed, with the original tags attached, and I contacted them within the return period.

Their own return policy says that hygiene-related exclusions apply to items such as fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie if the seal has been broken. However, these are normal denim shorts, not a hygiene-sealed product.

Despite this, their returns portal marks the item as “non-returnable”. I contacted customer service several times and sent photos showing the item with tags attached and unused. Instead of giving a clear policy clause or legal reason, they simply repeated that the item is non-returnable.

It is especially confusing because the portal allows other more hygiene-sensitive items from the same order to be selected for return, but blocks denim shorts.

This feels unfair and against their own stated return policy. I would not recommend ordering from them if you expect a straightforward return process.

My parcel got lost in the mail and they are really hard to get a hold of for any assistance. Don't order if you need something for a set date or event as you don't know if it will arrive or it will get sorted if goes wrong.

I have always enjoyed shopping with BoohooMAN, but this experience has been incredibly disappointing.

My original order, worth over £130, qualified for Next Day Delivery. It was marked as out for delivery by Evri but never arrived. After contacting customer services, I was simply told to wait 48 hours before they would investigate further.

I followed their instructions, but once the 48-hour period had passed there was still no meaningful update. In the meantime, because I urgently needed the items, I placed a replacement order worth over £120 using Delivery+. Despite being due for delivery, Evri still showed that they were “expecting” the parcel, meaning it hadn’t even been handed over by BoohooMAN.

I have now spent almost £255 across two orders and have nothing to show for it.

The most frustrating part has been the lack of ownership. Customers are directed to Evri, yet Evri’s customer service is almost entirely automated, making it virtually impossible to speak to a person. As the retailer, I expected BoohooMAN to take responsibility for resolving the issue rather than asking me to keep waiting.

Delays can happen, and I understand that. What I don’t accept is poor communication, repeated requests to wait, and a lack of proactive support when something has clearly gone wrong.

I hope BoohooMAN resolves this quickly, but based on my experience so far, I cannot recommend them.