BOOHOOMAN Reviews 

Very poor return experience.

I ordered from boohooMAN and tried to return a standard clothing item: Relaxed Fit Ripped Washed Denim Shorts. The item is unworn, unused, unwashed, with the original tags attached, and I contacted them within the return period.

Their own return policy says that hygiene-related exclusions apply to items such as fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie if the seal has been broken. However, these are normal denim shorts, not a hygiene-sealed product.

Despite this, their returns portal marks the item as “non-returnable”. I contacted customer service several times and sent photos showing the item with tags attached and unused. Instead of giving a clear policy clause or legal reason, they simply repeated that the item is non-returnable.

It is especially confusing because the portal allows other more hygiene-sensitive items from the same order to be selected for return, but blocks denim shorts.

This feels unfair and against their own stated return policy. I would not recommend ordering from them if you expect a straightforward return process.

My parcel got lost in the mail and they are really hard to get a hold of for any assistance. Don't order if you need something for a set date or event as you don't know if it will arrive or it will get sorted if goes wrong.

I have always enjoyed shopping with BoohooMAN, but this experience has been incredibly disappointing.

My original order, worth over £130, qualified for Next Day Delivery. It was marked as out for delivery by Evri but never arrived. After contacting customer services, I was simply told to wait 48 hours before they would investigate further.

I followed their instructions, but once the 48-hour period had passed there was still no meaningful update. In the meantime, because I urgently needed the items, I placed a replacement order worth over £120 using Delivery+. Despite being due for delivery, Evri still showed that they were “expecting” the parcel, meaning it hadn’t even been handed over by BoohooMAN.

I have now spent almost £255 across two orders and have nothing to show for it.

The most frustrating part has been the lack of ownership. Customers are directed to Evri, yet Evri’s customer service is almost entirely automated, making it virtually impossible to speak to a person. As the retailer, I expected BoohooMAN to take responsibility for resolving the issue rather than asking me to keep waiting.

Delays can happen, and I understand that. What I don’t accept is poor communication, repeated requests to wait, and a lack of proactive support when something has clearly gone wrong.

I hope BoohooMAN resolves this quickly, but based on my experience so far, I cannot recommend them.

Do NOT use these thieves …
Had an order refunded not be me , however 3 weeks late !!! Still awaiting refund !!! Sent 7 emails just generic response, will not use these rogues again

Good communication and reliable. Give them a try. They're basically active with their replies

Bought a T shirt once but was charged and shipped twice. Customer service replies once and considers the cases closed, otherwise they utilise cheap unhelpful AI reviews

Asked for the department manager to contact me or I’ll have to report it too my bank

​I am writing this review to warn others about my experience with BoohooMAN’s delivery and customer service.
​I placed an order (MUK130996008) which was handled by Evri. After the tracking stopped updating, I contacted Evri directly. Evri officially confirmed in writing that they have conducted a search and that my parcel is "potentially lost in our network."
​Despite providing BoohooMAN with this official evidence from the courier, their customer service team has repeatedly ignored the facts and insisted that I wait until July 4th for an update. As a consumer, I have paid for items that have not been delivered, and the retailer is legally responsible for ensuring I receive my goods or a refund. Being asked to wait weeks for a refund when the courier has already admitted the parcel is lost is entirely unacceptable.
​I am now having to escalate this through PayPal just to get my money back for goods I never received. I would advise others to be very cautious when ordering, as if something goes wrong, you will be left chasing the retailer to fulfill their basic obligations.

Absolutely trash, 3 times I paid for next day delivery and never got items on time do not use Evri what a trash company and customer service, absolute trash

Super helpful in sorting a delivery that I could not find tracking for! Thanks a lot Kai

charged for next day delivery and for deliver * and still no goods or assistance avoid this company

Poor. Received the wrong item and they tell me I have to wait 15 days for the item to be received by their warehouse to get a refund. Royal Mail tracker says the item has been delivered back to them. Absolute joke of a company because a numpty can't read a label in the warehouse.

The worst customer service I have ever experienced!
Missed an item from my order and will not provide a free delivery code so I can reorder without additional expense. I’ve asked several times now for a complaint to be logged and no one will do this!
The worst company I’ve dealt with!

Ordered a 100% cotton t shirts, but when I received the shirt, it felt elastic and the label which was for some reason already coming off said 90% cotton and 10% polyester,

I received the wrong item entirely. Tried contacting through Facebook Messenger as advised on their site, no response. Emailed about receiving the wrong item and the returns portal says I won’t be refunded for the full amount I paid!

Told via email I will be refunded or sent the correct item - no certainty on which one it will be, but the item is now out of stock anyway so I doubt I will be sent it.

Emails back and forth are uncertain if I will receive the full amount back that I paid once it arrives back with them at the warehouse.

I am really disappointed considering I will no longer have the item in time for what I ordered it for.

Avoid this company at all costs.

I never received my order!!

Boohoo man is not a fun place to shop anymore! Customer service has dipped loads. Refund policies are useless and delivery charges for even premier customers. Not feeling like a valued premier customer

Received my order and the quality was so bad. Fit is also totally different compared to the pictures that they use on their website. When I returned my order the customer service was very bad. I also got charged with additional costs. Never ordering again at these scammers.

Items arrived, didn’t fit, started the returns process and the company refused a refund insisting on a gift card refund with an expiration date of 90 days. Offered an additional 10% value on the gift card which never materialised, refused to amend the refund process once initiated and refuses to respond to queries directing you to genetic AI bot responses.

SCAMMERS..... DO NOT PURCHASE FROM THIS COMPANY.

They sent me an item mislabeled as XL/XXL, but its actually a LARGE. They will only refund me $9 and keep the $14 shipping fee. It DOES NOT cost $14 to ship a belt, especially for a company this size. This is CLEARLY a SCAM to turn a profit off returned items. An item costing less than shipping is ABSURD!

Placed order up for some suitcase set on 13.05.26 it's arrived 2days later all damaged couldn't get through the customer service for returns for over three weeks after 3weeks they have replied to say they have been in touch third party and trying to arange collection fir over another 10days now it's been collected a week ago finally and I still haven't heard anything and haven't received my refund either very disapointed with customer service you should be a shame of your self !