BOOHOOMAN Reviews 

Kai was great he answered all of my questions and helped me through difficulties.

I have been waiting for two weeks for a parcel I paid speedy delivery for. When I try contact the company the AI Bot told me I have to wait till the 15th and my order would be considered lost. Today I contacted them because it’s now the 15th and the BOT is saying I have to wait till the 23rd and it will be considered lost. That will be 3 days short of a month since I placed my express order.
Unacceptable service

Parcel missing complained promised refund three weeks ago and still didn't get it. Liers now ignoring my messages!
Be careful!

I received a parcel and one of my items was missing. When I queried it Kai answered my question quickly and reassured me my item would be delivered within the next few days

Customer service is excellent, they are very knowledgeable and informative

Kai responded to my query thoroughly and offered to help me with any further queries. I am very pleased with his customer service.

Bought 3 gym t shirts. Washed all 3 before wearing them all 3 shrunk in the wash because they are cheap made poor quality items. Contacted BoohooMAN and sent proof with photos or t shirts over the top of normal t shirts to show it’s shirked as they asked. Got told I’ll get 50% refund . 50% refund of faulty items I can’t wear as all shrunk and look like crop tops now. Poor quality terrible service should have been 100% refund as faulty items. Don’t buy

Kai was very helpful

I wish I read all the comments here before I shopped at BoohooMan. They sent me store credit for some returned items that has never worked. Today it’s day 3 of me trying to solve this issue. Just like other people commenting here I am having the same SHOCKING experience of being put to customer service agent and not getting any response back at all!! This is a JOKE! Please don’t make the same mistake. Don’t shop at Boohoo.com!!!

I’d give zero stars if I could
Spent the last 16 days trying to sort my refund out only to be given excuse after excuse

I ordered two hoodies for my brother and got sent one of the hoodies and a pair of plus sized 40 waist jeans, I’ve been in contact with boohooman for 4 days now and the problem still hasn’t been resolved. I have messaged on messenger and sent emails and all I want is to send the jeans back and get the hoodie that I ordered.

Still no cards work on websites on 3 different devices, they have basically blocked my address as Debenhams did not issue delivery so I had to go through credit card claim back as there customer service is abysmal and non existant. Am taking it further but shouldn’t be allowed to do it

If i could do less than 1 star I would. I returned a parcel 1st April and still not received the full refund even though I have been contacting then daily. They have told me they have all the items back in an email, but no refund. Its an absolute joke - I will never ever buy from them again and warn others JUST DONT BOTHER!

Ordered 4 pairs of men’s shorts 2 fitted fine the others too big to be told the most expensive pairs were non refundable no where does it state on the website for either pair of shorts that are still being sold that they are non refundable absolutely disgusting service will not be buying from them again.

Wrong colour of trousers, wrong size(sent big and tall rather than regular sized)and horrible quality of material used. Looked nothing similar to what I'd ordered didn't bother trying to return, just binned them not even got to wear around the house or work

Ordered from here on the Thursday night at 9pm said if I order before 11pm it would come next day did not come Friday now they are saying I have to wait until the 19th off may even tho I need them now. Would not rate this

WAITNG ALL DAY FOR MY PACKAGE .NO WAY OF CONTACTING ME.BUT THEN TIME CHANGED TO TOMORROW LIKE YEA JUST BE FREE AGAIN LIKE AN IDIOT.I HATE THIS SERVICE .YEARS LATER AND YOU LOT AINT CHANGED.I PAID FOR NEXT DAY NOT DAY AFTER NEXT IF UR EVEN IN.I HATE BOOHOO.I CANT SWEAR ON VHIS OR I WOULD LET U HAVE IT.BUMCH OF CON ARTISTES YHE LOT OF YOU.IM FUMMMMMING

On the Website they are more than happy for you to pay extra for next day delivery , however when they fail to meet this promise , they make you go from one thing to another to hear time and time again we don’t deal with that , we can’t authorise a refund etc etc absolutely impossible to get a valid response or resolution, it is tantamount to taking money under false pretences, absolutely disgusting customer service, I remain having paid money for a service I did not get , out of pocket and adamant I won’t use them or associated brands again !!

Oliver was great help with customer service 😄

I purchased two pairs of denim shorts for my son. I ordered the correct size for him but the sizes are not true to size. When trying to return them. I get told that they are part of the non-returnable hygiene Clothes. This was after already being told twice that they are returnable and not part of this non-returnable hygiene Clothes and it’s saying on the main advert that they can be returned within 28 days. They are not underwear. They are not swimwear. They are denim shorts they refuse to accept the return back of the one pair my son tried on for 30 seconds so I will now keep them until he is big enough to wear them in three or four years. and to try and get the second pair back has been an absolute nightmare. They’ve asked for photos then told me they don’t accept photos via message. They’ve asked me three times my preferred method of returning three times to send photos three times where I would like the refund made customer service absolutely shocking will never use again. Do not recommend anyone to ever use them!