Bookbyte 

Reply from Bookbyte

Apr 17, 2018

Hello and thank you for your review. I do apologize for any delays. According to our records your order was received and processed as of 04/16/2018. Generally it can take 2 business days for the payment to be issued. You should receive a payment no later than 04/18/2018 to your PayPal account. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Apr 9, 2018

Hello and thank you for your review.

I do apologize for any delays. Our records indicate your order was received and processed after 30 days from the date the order was created, therefore automatically closing and cancelling your order. However, I do see that a customer service representative was able to expedite this payment for you today to your PayPal account. I have confirmed that they payment was sent today as well.

If you have any other questions or concerns, please feel free to contact our customer service team directly via Email.

Reply from Bookbyte

Apr 11, 2018

Thank you for updating your review to include the correct order number Audrey. When you placed the buyback order, you were given a quote based on the ISBN that was entered. This is not a guarantee you will receive this amount as all books are inspected upon arrival. Please note, by submitting your order and clicking "checkout," you acknowledged our buyback policy and agreed to the terms of use.

Upon receiving your 2012 paperback copy of Communicating at Work: Strategies for Success in Business and the Professions, our Buyback team found that the book contained cover/binding damage which prevents normal use of the book. Since we are unable to resell books that cannot be used, we unfortunately cannot purchase them. Your Bookbyte account was updated to show this item status on 3/7/2018.

As outlined in our policy, we are unable to send books back. Per our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent." You are welcome to review the buyback policy in full here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy.

Please email our Customer Service department directly if you have any further questions.

Thank you,

Bookbyte

Reply from Bookbyte

Feb 19, 2018

Hello and thank you for your review.

Our records indicate you ordered a used book however the pages should not have been falling out. We do apologize for the condition you received this item in and we take full responsibility for this error. On 02/01/2018 a full refund was issued back to your original payment method.

If you have any other questions or concerns, please contact our customer service department directly via email.

Reply from Bookbyte

Feb 9, 2018

Hello and thank you for your review.


I do apologize for the inconveniences. Unfortunately when your return item was received the refund was not issued correctly which is why you were not refunded. We have received your "Charge Back-Dispute" from you and your bank will reverse the original transaction and issue the refund to you. This however will be done directly through PayPal so you will want to contact them regarding the "Charge Back-Dispute" in order to get your refund. Unfortunately Bookbyte cannot issue any refunds with an open "Charge Back-Dispute".

If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Feb 5, 2018

Hello and thank you for your review.

I do apologize for any inconveniences. The item you ordered was ordered in "used" condition but should be in the condition that prevents normal use. We're unable to provide exchanges however you're welcome to return the order for a refund. To return your order for a refund:

-Log in to your account
-Click Return This Item next to the book/order you wish to return
-Choose your return reason on the return pop up window
-Click Print Shipping Label to download your prepaid return label

We will issue a refund (minus any applicable shipping fees) back to your original payment method as soon as possible after the return is received and inspected. Please be sure to use the prepaid label provided in your account to ship the return from any FedEx office or post office. If our label is not used, this may delay processing for 6 weeks or more.


If you have any other questions or concerns, please contact Customer Service directly via email.

Reply from Bookbyte

Feb 5, 2018

Hello Alie and thank you for your review.


Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the order. Then they check the condition of the book. When checking the condition of the book, they also check for book authenticity. Because of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooks.

We look for several factors when determining if a book is authentic or inauthentic. If a book meets the criteria for being an inauthentic book, it is marked inauthentic and then sent to a second quality check to ensure that it is in fact not an authentic book. A supervisor has reviewed the item received from you, Biology, by Campbell, 10th Edition and found the following indicators:
-Binding glue is of poor quality
-Inferior page quality
-Printing quality
-Jagged cuts along text-block

Per our buyback policy, upon receipt of a shipped package into our warehouse, ownership of the contents of the shipment transfer completely and wholly to Bookbyte. Bookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policies. By clicking the orange "Checkout" button and submitting your order on 12/12/2017, you acknowledged our buyback policy.

As of today (02/05/2018) your inquiry regarding your buyback order was reviewed by a supervisor in Customer Service and they have addressed these concerns. If you have any other questions or concerns please contact our customer service team directly.

Reply from Bookbyte

Mar 12, 2018

Hello and thank you for taking the time to write a review,

Our records show your wife's order #7706362 was placed on 12/30/2017. USPS tracking records confirm the package was shipped on January 2, 2018. Our records show your Bookbyte account was updated on 1/22/2018 to show the item was "rejected." Regardless of whether the textbook you are selling is in new or used condition, we offer the same quote. We do encourage customers to take the proper precautions with their shipping company and to purchase optional insurance through USPS, as we cannot pay for books that are lost or damaged before they reach us.

When orders arrive to our warehouse, the order ID and number of books enclosed is documented. If a box is damaged upon its arrival, photos are taken to document this as well. There are no photos of your order which means the shipment was intact upon arrival. As stated in our policy, Bookbyte is not responsible for any damages that may have occurred while your shipment was in transit.

Our returns team takes great care in processing each shipment received. Upon inspecting your shipment, they found the binding was damaged, preventing normal use of the book. Since we are unable to resell books that can not be used, we unfortunately cannot purchase them. Unfortunately, per our Buyback policy, we are unable to send books back. Books that are rejected are either donated or recycled. Our Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity."

Per our policy, upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to Bookbyte. Bookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policies. Bookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment. By clicking on the "checkout" button and placing the order, you acknowledged our policy and agreed to the terms & conditions within that policy. You can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy

If you have any further questions or concerns, please do not hesitate to email our Customer Service team directly.

Thank you,

Bookbyte

Reply from Bookbyte

Feb 1, 2018

Hello Kristin and thank you for your review,


The current tracking information indicates your order was delivered on 1/13/2018. Please check with neighbors, apartment managers, shipping courier, etc to locate the shipment. I recommend you contact your local USPS office to locate this delivery, making sure to reference your tracking number from the "Shipped" email confirmation. Your order was delivered to the address provided to us at the time your order was placed. If you are still unable to locate the item, we do recommend contacting your local post office location for further assistance.

If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Jan 29, 2018

Hello and thank you for your review.


If you are ordering a new textbook, you can find out exactly what you’re getting by looking at the ISBN (International Standard Book Number). ISBNs identify not just unique books, but unique complete packages. In other words, the ISBN for a textbook by itself is not the same as the ISBN for a textbook that comes with an access code, workbook, or other supplement.

If the listing page you are on indicates that the book is a textbook plus supplement edition then it will come with that supplement as long as it is purchased in New condition. If you are ordering a Used textbook, we unfortunately are unable to guarantee that the book will include any supplements. If you have any other questions, please feel free to contact our customer service team directly via Email.

Reply from Bookbyte

Jan 29, 2018

Hello Jon and thank you for your review.


I do apologize for the inconveniences. Bookbyte is dedicated first and foremost to improving the student experience. If you would reach out to our customer service team via email regarding the items you received in a less condition than expected, they can assist you with further options as to how we can rectify this for you.

Please be sure to provide your order number. If you have any other questions or concerns, please contact customer service directly via email.

Reply from Bookbyte

Jan 29, 2018

I apologize for any confusion or inconvenience. Our Buyback team has inspected your book and found it to be an inauthentic copy. They are investigating how this item was illegally produced, however we are unable to return the book since it's an inauthentic copy and should not be in circulation. Your Bookbyte.com account was updated on 01/26/2018.

*Note: By clicking checkout, you acknowledge Bookbyte's Buyback Policy.

Our policy specifically states the following:

"Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to Bookbyte. Bookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policies. Bookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment."

Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the order. Then they check the condition of the book. When checking the condition of the book, they also check for book authenticity. Because of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooks. Some indicators that books are inauthentic are:


-Poor binding
-Different/lower page quality
-Printing quality
-Printing dimensions
-Front and back cover art distorted/mis-aligned


If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copy. Per our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownership. While under investigation, payment may be delayed or withheld. Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)."

Again, I would advise that you contact the company you ordered this from and advise them of the issue as they will need to reimburse you for the book. If you have other questions, please contact customer service directly via email.

Reply from Bookbyte

Jan 25, 2018

I apologize for the inconvenience. Our records indicate your item was being fulfilled by one of our partner warehouses. Please keep in mind that it can take up to 3 days for our partner warehouses to fulfill an order, which would be why you were not notified until a later date. The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account.

When an order is cancelled, there is a system automated email that gets sent out to the email address on file. Some internet service providers view flag our emails as SPAM or junk mail and they block it. This is maybe why you did not get the notification. Again, I apologize for the inconvenience. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Jan 24, 2018

Hello and thank you for your review.


Our records indicate you placed your order on 01/09/2018 and chose standard shipping for the order. This item was shipped out on 01/09/2018 through UPS Mail Innovations. UPS Mail Innovations is a combination effort between UPS and USPS. With UPS Mail Innovations, packages are picked up by UPS and delivered to you by USPS.

On 1/20/2018 10:47 A.M. The Post office attempted delivery and left a delivery notice at the location. The post office instructed that you contact post office per delivery notice for the item. If you have any other questions or concerns, please contact our customer service team directly via email.