Bookbyte 

Reply from Bookbyte

Jan 24, 2018

Hello and thank you for you review.


Our records indicate you placed your order on 01/16/2018 and chose standard shipping for the order. The order was shipped ou ton 01/17/2018 via Standard shipping which generally take 7-10 business days to be delivered. Our records indicate the order was delivered today (01/24/2018) which was within the estimated time frame for delivery.

If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Jan 24, 2018

Unfortunately the billing address entered, did NOT match what your financial institution had on file for us to verify as the correct address. Because the billing address could not be verified, the transaction was declined. After we decline a transaction, we cannot modify it. The "charge" appearing on your card is called a pending hold. Pending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transaction.

Our records indicate your item was being fulfilled by one of our partner warehouses. Please keep in mind that it can take up to 3 days for our partner warehouses to fulfill an order, which would be why you were not notified until a later date. The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account.

When an order is cancelled, there is a system automated email that gets sent out to the email address on file. Some internet service providers view flag our emails as SPAM or junk mail and they block it. This is maybe why you did not get the notification. Again, I apologize for the inconvenience. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Jan 24, 2018

I apologize for the inconvenience. Our records indicate your item was being fulfilled by one of our partner warehouses. Please keep in mind that it can take up to 3 days for our partner warehouses to fulfill an order, which would be why you were not notified until a later date. The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account.

When an order is cancelled, there is a system automated email that gets sent out to the email address on file. Some internet service providers view flag our emails as SPAM or junk mail and they block it. This is maybe why you did not get the notification. Again, I apologize for the inconvenience. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Jan 22, 2018

I apologize for the inconvenience. Our records indicate your item was being fulfilled by one of our partner warehouses. Please keep in mind that it can take up to 3 days for our partner warehouses to fulfill an order, which would be why you were not notified until a later date. The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account.

When an order is cancelled, there is a system automated email that gets sent out to the email address on file. Some internet service providers view flag our emails as SPAM or junk mail and they block it. This is maybe why you did not get the notification. Again, I apologize for the inconvenience. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Jan 18, 2018

Our records indicate that this order was placed with one of our partner warehouses and unfortunately we're unable to cancel these types of orders. You're welcome to return the book for a refund when the order is received. To return your order for a refund:


-Log in to your account
-Click Return This Item next to the book/order you wish to return
-Choose your return reason on the return pop up window
-Click Print Shipping Label to download your prepaid return label

We will issue a refund back to your original payment method as soon as possible after the return is received and inspected. Please be sure to use the prepaid label provided in your account to ship the return from any FedEx office or post office. If our label is not used, this may delay processing for 6 weeks or more.


If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Mar 12, 2018

Hello and thank you for taking the time to write a review,

Our records indicate that your order was placed on 1/9/2018, with a partner warehouses on our website. Unfortunately, we are required to ship to the address on record when the order is placed. We are unable to modify or cancel these types of orders which was explained via email on 1/10/2018.

I also see that the item was returned to our warehouse and a purchase price refund was processed on 2/7/2018. Please do not hesitate to email our Customer Service team directly, if you have any further questions or concerns.

Thank you,
Bookbyte

Reply from Bookbyte

Jan 18, 2018

Hello Amanda and thank you for your review.

Our records indicate that your order was placed with a partner warehouses on our website. Unfortunately, we are required to ship to the address on record when the order is placed. We are unable to modify or cancel these types of orders which is why we were unable to update the address on file. However, if the item is refused at the address you provided to us and it is returned back to our warehouse, we will issue a purchase price refund for the item.

If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Jan 15, 2018

Thank you for your review,


The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account. Again, I apologize for any inconvenience.

If you have any other questions or concerns, please feel free to contact us directly via email.

Reply from Bookbyte

Jan 12, 2018

Hello and thank you for your review.

I apologize that you did not receive what you were expecting. Unfortunately we do not have current new inventory available to send a replacement. Our records indicate your item is currently in transit back to our warehouse. Upon processing you will be issued a full refund. Again, I do apologize for the inconveniences.

If you have other questions, please feel free to contact our customer service directly via email.

Reply from Bookbyte

Jan 11, 2018

I apologize for any confusion or inconvenience. Our Buyback team has inspected your book and found it to be an inauthentic copy. They are investigating the issue however we are unable to return the book since it's an inauthentic copy and should not be in circulation.

*Note: By clicking checkout, you acknowledge Bookbyte's Buyback Policy.

Our policy specifically states the following:

"Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to Bookbyte. Bookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policies. Bookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment."

Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the order. Then they check the condition of the book. When checking the condition of the book, they also check for book authenticity. Because of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooks. Some indicators that books are inauthentic are:


-Poor binding
-Different/lower page quality
-Printing quality
-Printing dimensions
-Front and back cover art distorted/mis-aligned


If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copy. Per our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownership. While under investigation, payment may be delayed or withheld. Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)."

Again, I would advise that you contact the company you ordered this from and advise them of the issue as they will need to reimburse you for the book. If you have other questions, please contact customer service directly via email.

Reply from Bookbyte

Jan 11, 2018

I do apologize for the inconveniences. As you stated, a system error occurred and we were unable to fulfill your order. As of 1/10/2018 a full refund has been issued. Please allow 3-5 business days for the credit to post. If you have any other questions or concerns, please contact customer service directly via email.

Reply from Bookbyte

Jan 11, 2018

I apologize for the inconvenience. Our records indicate your item was being fulfilled by one of our partner warehouses. Please keep in mind that it can take up to 3 days for our partner warehouses to fulfill an order, which would be why you were not notified until a later date. The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account.

When an order is cancelled, there is a system automated email that gets sent out to the email address on file. Some internet service providers view flag our emails as SPAM or junk mail and they block it. This is maybe why you did not get the notification. Again, I apologize for the inconvenience. If you have any other questions or concerns, please contact our customer service team directly via email.