Bookbyte 

Reply from Bookbyte

Jan 11, 2018

Hello Liz and thank you for your review.


We are sorry for the inconveniences caused. Our records indicate the item you ordered was labeled incorrectly through our inventory which is why you received the incorrect item. Unfortunately due to this inventory error, we did not have a replacement to send. Our records indicate your return is currently in transit back to us. Upon return we will issue a full refund. Again, we apologize for the inconveniences.

If you have any other questions or concerns, please contact customer service directly via email.

Reply from Bookbyte

Jan 8, 2018

Thank you for your review Mary.


We are sorry for the inconveniences caused. Our records indicate the item you ordered was labeled incorrectly through our inventory which is why you received the incorrect item. Unfortunately due to this inventory error, we did not have a replacement to send. Our records indicate your full refund was issued on 01/02/2018 to the card on file. Please allow 3-5 business days for the credit to post to your account.

If you have any other questions or concerns, please contact customer service directly via email.

Reply from Bookbyte

Jan 11, 2018

Hello again,


Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the order. Then they check the condition of the book. When checking the condition of the book, they also check for book authenticity. Because of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooks. Some indicators that books are inauthentic are:

-Poor binding
-Different/lower page quality
-Printing quality
-Printing dimensions
-Front and back cover art distorted/mis-aligned

If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copy. Per our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownership. While under investigation, payment may be delayed or withheld. Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)."

Again, I would advise that you contact the company you ordered this from and advise them of the issue as they will need to reimburse you for the book. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Jan 4, 2018

Hello Connie and thank you for your review.


Our record indicate your order was received and processed on 01/03/2018. Unfortunately we only have record of receiving 3 of the 4 expected items. Today one of our customer service representatives requested a receipt of your shipment however you stated your package was picked up from your home which not have given you the chance to purchase additional insurance from a retail location. When your item is picked up, you are unable to add insurance as this can only be done at a physical location.

The label provided is a Media Mail label which is uninsured and we do encourage customers to take the proper precautions with their shipping company and to purchase optional insurance through USPS, as we cannot pay for books that are lost or damaged before they reach us. Our returns team takes great care in processing each shipment received. Upon inspecting your shipment, they found the package to be in tact and only containing three items. USPS offers optional insurance to be purchased by visiting one of their retail counters. Insurance purchased at a Post Office retail counter is Available for Priority Mail Express, USPS Retail Ground, Media Mail, and Library Mail items, and for Priority Mail or First-Class Mail items that contain matter that qualifies to be mailed at USPS Retail Ground or Package Services prices.

You are welcome to view this information here: http://about.usps.com/publications/pub370/pub370_v10_revision_012016_tech_011.htm


If you have any other questions or concerns, please contact our customer service department directly via email.

Reply from Bookbyte

Jan 4, 2018

I apologize for the inconvenience. Our records indicate your item was being fulfilled by one of our partner warehouses. Please keep in mind that it can take up to 3 days for our partner warehouses to fulfill an order, which would be why you were not notified until a later date. The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account.

When an order is cancelled, there is a system automated email that gets sent out to the email address on file. Some internet service providers view flag our emails as SPAM or junk mail and they block it. This is maybe why you did not get the notification. Again, I apologize for the inconvenience. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Jan 3, 2018

Hello Elizabeth and thank you for your review.


Sorry for any confusion. The tracking information indicates your order was delivered on 1/2/2018. Our records show your order #16699158 was placed for ISBN 9780072391305 (ALEKS for Mathematics, by ALEKS, ACCESS CODE ONLY) which is an "access code" only and does not include a textbook. If you have any other questions or concerns, please contact our customers service department directly via email.

Reply from Bookbyte

Dec 27, 2017

I apologize for the inconvenience. Our records indicate your item was being fulfilled by one of our partner warehouses. Please keep in mind that it can take up to 3 days for our partner warehouses to fulfill an order, which would be why you were not notified until a later date. The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account.

When an order is cancelled, there is a system automated email that gets sent out to the email address on file. Some internet service providers view flag our emails as SPAM or junk mail and they block it. This is maybe why you did not get the notification. Again, I apologize for the inconvenience. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Dec 27, 2017

I apologize for the inconvenience. Our records indicate your item was being fulfilled by one of our partner warehouses. Please keep in mind that it can take up to 3 days for our partner warehouses to fulfill an order, which would be why you were not notified until a later date. The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account.

When an order is cancelled, there is a system automated email that gets sent out to the email address on file. Some internet service providers view flag our emails as SPAM or junk mail and they block it. This is maybe why you did not get the notification. Again, I apologize for the inconvenience. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Dec 21, 2017

I apologize for the inconvenience. Our records indicate your item was being fulfilled by one of our partner warehouses. Please keep in mind that it can take up to 3 days for our partner warehouses to fulfill an order, which would be why you were not notified until a later date. The item you wanted was no longer available at the time of your order. We didn’t have a substitution to send you, so the order was cancelled and refunded. Please allow 3-5 business days for your financial institution to post the credit to your account.

When an order is cancelled, there is a system automated email that gets sent out to the email address on file. Some internet service providers view flag our emails as SPAM or junk mail and they block it. This is maybe why you did not get the notification. Again, I apologize for the inconvenience. If you have any other questions or concerns, please contact our customer service team directly via email.

Reply from Bookbyte

Dec 18, 2017

Thank you for your review. I apologize for the delay and inconveniences. Our records indicate your order was scheduled to be fulfilled, unfortunately due to a system error the order was not able to be fulfilled. We did not realize this system error until you contacted us, thus the delay of the refund. Again, I do apologize for the inconveniences.

Please allow 3-5 business days for the credit to post to the original payment method used to place the order. If you have any other questions or concerns, please contact our customer service team directly via email.