Boston Proper Reviews 

952
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and stylish nature of the clothing, often receiving compliments on their purchases. Many appreciate the wide selection of merchandise, finding items true to size and well-fitting, alongside positive customer service and fair pricing during sales. However, some customers noted challenges with sizing, particularly the lack of petite options and pants being too long, sometimes requiring alterations. A few people experienced issues with product quality, like damaged items or garments showing wear quickly. Additionally, some reviewers reported dissatisfaction with customer service, citing unhelpful interactions, issues with rewards, and significant delays in order delivery.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with the... See more

Quality

People report ambiguous experiences with quality, with many customers consistently praising the high quality,... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing excitement about placing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the clothes pricey and not worth the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to be asked to take survey after merchandise arrives. I see ads for Boston Proper regularly and I love the clothes I see. This is first time placing order and I had question for custom... See more

Rated 4 out of 5 stars

I enjoy shopping for unique clothing and that is what I look forward to when I shop with Boston Proper. Your prices are somewhat expensive so I sometimes wait for sales hopping my size is available.

Rated 4 out of 5 stars

BP always has great sales! I was trying to cross-compare with some other websites, but BP beat all the other prices. I'm glad they have items you can handwash as I ordered a top with hardware tha... See more

Rated 4 out of 5 stars

While I have made this suggestion several times I’ll try again. Please carry petite lengths for dresses, pants, etc. I’m 5’3” and the only pants that are available to me are the cropped pants and s... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories


Contact info

4.0

Great

TrustScore 4 out of 5

952 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(952)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

The quality

The quality, variety and stylish unique designs available with pretty consistent sizing! Great customer service as well!! I've been a customer for years and it's so good to see they've amped up their quality and designs once again!!

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Be the highlight in the crowd!!

Boston Proper has beautiful, quality clothes that are unique, fashionable, and flattering. They have a wonderful selection for all aspects of living. I constantly have compliments on what I'm wearing. I've been buying from BP for years.

May 18, 2025
Unprompted review
Rated 4 out of 5 stars

Pant Inseam Options

Noting the varied ages of your customers, provided range in styles work well for an array of preferred wardrobe choices. Need more pant inseam options for 'slightly' taller women, i.e. 5'8 to 5'10; not a big fan of hems above the ankle.

Work-around suggestion may be to allow a bigger hem or cuffs to allow alterations 'as needed'.

May 17, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Nice store

Love this store so much. Such classy clothes for women over 60. Nice quality and prices with sales. The only thing I would ask and would make for a better shopping experience is to offer free shipping always.

May 9, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

It was fast

It was fast. HOWEVER, the site offered to send me a code for a discount and it NEVER SENT THE CODE.
I've had an issue last year with BOSTON PROER where you advertised shoes on sale but when I ordered them, they were back to full price and you told me that the sale ended.False Advertising from my perspective!!

May 9, 2025
Unprompted review
Advertisement
Rated 3 out of 5 stars

Poor customer service communication

Poor customer service communication. I'm happy to say that after numerous emails they finally resolved ny issue by providing me with the correct size and colors. I would continue to shop with them due to the various styles and materials.

May 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look