I have ordered from Lyon before, and once again they delivered an outstanding experience. This time I ordered a personalized football training set with multiple customized items, and everything w... See more
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Superb service from OL I visited the store on holiday recently and bought a couple of shirts. Their attention to detail with the flocage/ printing really impressed me. The beautiful new OL... See more
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I ordered my tracksuits on the 25th of November 2023, hitherto my order shows no progress. I've tried calling the courier company Colissimo but their lines are always busy and automatically hang up... See more
Company replied
Bought an OL ❤️ training top for the gym in your sale, really easy to order and delivered right on time, excellent, thank you. Absolutely love the top, great purchase, five stars all round for custome... See more
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Company details
Written by the company
L’Olympique Lyonnais est un club de football fondé en 1950 et basé à Lyon. Les produits officiels du club sont disponibles sur le site boutique.ol.fr. Ce dernier offre aux supporters et aux amateurs de sport une large gamme de produits dérivés de l’équipe. Que vous soyez à la recherche du dernier maillot de votre joueur préféré, d’un cadeau pour un proche ou d’un souvenir pour célébrer votre amour pour le club, la boutique officielle de l'OL vous propose tout ce qu’il vous faut pour représenter fièrement les couleurs de l’Olympique Lyonnais.
Contact info
10 Avenue Simone Veil, 69150, Décines-Charpieu, France
- https://contact.ol.fr
- www.boutique.ol.fr
4.6
Excellent
38K reviews
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Hasn’t replied to negative reviews
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Reply from Olympique Lyonnais Boutique Officielle
Bonjour Lou,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Fabienne de l'équipe Service Client 🔴🔵
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Super cool merci
December 27, 2023
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Clément,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Léa de l'équipe Service Client 🔴🔵
An excellent service
An excellent service. Quick shipping & good communications. Have used many times and will continue to do so.
December 27, 2023
Reply from Olympique Lyonnais Boutique Officielle
Hello Gordon,
Thank you for your excellent review. 👍
Have a nice day!
The Customer Service team 🔴🔵
Reply from Olympique Lyonnais Boutique Officielle
Bonjour,
Merci pour votre commentaire. Nous sommes heureux de pouvoir vous satisfaire car c'est notre ambition. 😃
Bonne journée !
Fabienne de l'équipe Service Client 🔴🔵
THANK YOU!!!
December 16, 2023
Reply from Olympique Lyonnais Boutique Officielle
Hello,
Thank you for your excellent review. 👍
Have a nice day!
The Customer Service team 🔴🔵
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Communication = 0
I've tried contacting them several times via Facebook, their chat function and via mail. They didn't bother to respond, which I think is very unprofessional and rude
However, I made the order and the item arrived as it should've.
December 6, 2023
Unprompted review
Reply from Olympique Lyonnais Boutique Officielle
Hello,
We invite you to use our contact form on our website ol.fr.
Have a nice day!
Léa from the Customer Service team🔴🔵
Reply from Olympique Lyonnais Boutique Officielle
Hello Matthew,
Thank you for your lovely note!
We are proud to know that you are satisfied with your experience with us.
Have a nice day,
Bastien from the Customer Service team 🔴🔵
I have not received the package
I have not received the package, the tracking has not been updated in 9 days, and I have already been charged for the item.
December 14, 2023
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Kate, Votre colis est en processus de dédouanement, il sera livré au plus tôt. Merci de nous maintenir votre confiance. Très bonne journée, Fabienne de l'équipe Service Client 🔴🔵
Top excellent design 👍
December 10, 2023
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Alexandra,
Nous sommes fiers de vous lire et toute l'équipe de l'Olympique Lyonnais vous remercie pour votre confiance. 😃
A très vite !
Fabienne de l'équipe Service Client 🔴🔵
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Mon fils adore
December 16, 2023
Reply from Olympique Lyonnais Boutique Officielle
Bonjour,
Merci pour votre jolie note!
Nous sommes fiers de vous savoir satisfait de votre expérience chez nous.
Très bonne journée,
L'équipe Service Client 🔴🔵
I didn’t receive the package!
I didn’t receive the package!! To how did you deliver?! Can you tell me which postal service is the partner in Croatia.
December 15, 2023
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Ana, Nous vous remercions de votre fidélité et d'avoir pris le temps de nous noter. Selon les informations de notre prestataire Colissimo votre commande a bien été livrée. Nous sommes navrés de votre retour et restons disponibles au 04 51 08 70 40 (coût d'appel local) du lundi au vendredi de 9h à 19h et le samedi de 10h à 18h. Bonne journée, Fabienne de l'équipe Service Client 🔴🔵
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Gaelle,
Merci pour votre commentaire !
Nous sommes toujours très heureux de recevoir des messages positifs concernant les expériences d'achat de nos clients.
Bonne journée à vous
Léa de l'équipe Service Client 🔴🔵
Everything was perfect until the…
Everything was perfect until the distribution in my country (Portugal). The product was stuck somewhere. Still waiting for the product
December 5, 2023
Reply from Olympique Lyonnais Boutique Officielle
Hello Diogo,
We are sorry for this inconvenience. Indeed we had a problem with the address, your package will be returned to us. We will contact you as soon as we receive it.
Good day to you
Léa from the Customer Service team🔴🔵
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ameliorer les photos
December 8, 2023
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Micheline,
Nous vous remercions d'avoir pris le temps de nous écrire et nous ne manquerons pas de tenir compte de vos remarques.
Bonne journée,
Bastien de l'équipe Service Client 🔴🔵
Conforme à la description merci
December 11, 2023
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Eric,
Merci pour votre commentaire. Nous sommes heureux de pouvoir vous satisfaire car c'est notre ambition. 😃
Bonne journée !
L'équipe Service Client 🔴🔵
I have not yet received my package
I have not yet received my package. I received an email saying it got delivered when there is nothing at my door and the tracking status says it’s still on its way to its destination. I can’t read anything so I have to have a friend translate everything since there’s no option for English. Laposte last update is from the 14th of December saying it’s “on its way to its destination”. The yellow bar shows it’s still half way through.
December 10, 2023
Reply from Olympique Lyonnais Boutique Officielle
Hello Kendall,
We inform you that your package was delivered on 20/12/2023.
Good day to you
Léa from the Customer Service team 🔴🔵
Reply from Olympique Lyonnais Boutique Officielle
Good morning,
Thank you for your excellent review. 👍
Have a nice day!
The Customer Service team 🔴🔵
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Rapide simple et efficace
December 9, 2023
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Céline,
Merci pour votre jolie note!
Nous sommes fiers de vous savoir satisfait de votre expérience chez nous.
Très bonne journée,
Bastien de l'équipe Service Client 🔴🔵
Easy to order online
December 8, 2023
Reply from Olympique Lyonnais Boutique Officielle
Hello,
Thank you for your nice note!
We are proud to know that you are satisfied with your experience with us.
Have a nice day,
The Customer Service team 🔴🔵
Arrive rapide au top merci 😁
December 4, 2023
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Matteo,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
L'équipe Service Client 🔴🔵
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