The new computer is working well so far. The only problem is that it's prone to overheating and the fans aren't half loud when they react to that, I might need to underclock the graphics card. But set... See more
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I got my mobile a week behind schedule. But I got it in good condition and as expected. I did send an email. Also I had received the phone 2-3 days before tracking details were eventually sent. Other... See more
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Dispatch to courier on time. Paid for next day delivery waited all day got a update stating delivery would be up to 21.28 pm when a further update stated next day. Apart from that pc as described
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All went well with my purchase but I haven't received Norton AV product key.. Not big deal as I'm would never us it anyway. 1. its terrible product 2. I dont use Microslop Windows. Still 1 star down... See more
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Company details
- Computer Store
- Cell Phone Store
- Computer Accessories Store
- Computer and Accessories Store
- Electronics Store
- Video Game Store
About Box.co.uk
Written by the company
Box.co.uk is one of the UK’s most trusted online retailers for technology, gaming PCs, laptops, and home electronics. With over 1 million happy customers, we’ve built our reputation on expert advice, fast delivery, and unbeatable value.
Huge Range of Tech
We stock thousands of in-demand products from top brands, including ASUS, MSI, Lenovo, HP, Samsung, LG, Microsoft, and Apple. From custom gaming PCs and high-performance laptops to monitors, tablets, PC components, printers, and networking gear — we've got you covered.
Trusted for Gaming and High-Performance Tech
Box is a go-to destination for gamers, content creators, students, and professionals. Whether you're building a workstation, setting up a gaming rig, or shopping for everyday tech, you'll find what you need here.
Next-Day Delivery & UK Dispatch
Many of our bestsellers are available for fast, next-day delivery across the UK. We keep our own warehouses stocked so you can get your tech, fast and reliable.
Customer Support That Cares
Our expert team is on hand to help — before and after you buy. Whether it’s choosing the right graphics card, getting help with a return, or tracking your delivery, we’ve got your back.
Hassle-Free Returns
We offer a flexible 28-day returns policy and a simple process to make sure you’re never stuck with the wrong product.
Sustainable Choices
Looking to reduce your impact? We offer a growing selection of refurbished tech to help extend product life and reduce e-waste — a win for you and the planet.
What You Think Matters
We value every review and use your feedback to improve. We’re proud to be rated highly by customers who trust us with their tech needs — and we’re just getting started.
Contact info
Unit 10 Woodford Trading Estate, IG8 8HF, London, United Kingdom
- 020 3337 8950
- customerservice@box.co.uk
- www.box.co.uk
Tech Deals, Refreshed Weekly
4.0
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Box.co.uk
Hello Tony - Thank you for your kind feedback! We’re really pleased to hear you were happy with the price and that your order arrived quickly and well packaged. We truly appreciate your support and hope to welcome you back again in the near future.
Excellent service
Excellent service. I ordered a motherboard with next day delivery and got it the next day, so very happy.
June 8, 2026
Reply from Box.co.uk
Hello Tim - Thank you for your kind feedback! We’re delighted to hear that your motherboard arrived on time and that our next-day delivery met your expectations. Providing fast, reliable service is really important to us, so it’s great to know we got it right. We truly appreciate your support and hope to assist you again in the future.
Reply from Box.co.uk
Hello Paul - Thank you for your kind feedback! We’re delighted to hear that you were happy with the speed of our service and that we delivered exactly what you needed. It’s always our aim to provide efficient, reliable solutions tailored to our customers’ requirements. We truly appreciate your support and look forward to serving you again in the future.
Perfect
The service was excellent. The delivery was fast, the item arrived in perfect condition, and the packaging was neat and well organized. Highly recommended.
May 12, 2026
Reply from Box.co.uk
Hello - Thank you so much for your kind feedback! We’re delighted to hear that you were pleased with the service, fast delivery, and the condition of your item. It’s great to know that the packaging met your expectations as well. Your recommendation truly means a lot to us, and we look forward to welcoming you back again in the future.
Best price & speedy delivery
June 1, 2026
Reply from Box.co.uk
Hello Shaun - Thank you for your feedback. We’re pleased to hear that you were satisfied with our competitive pricing and fast delivery. We look forward to serving you again in the near future
Total scam artists
Total scam artists. Purchased a “refurbished” product. Arrived and it didn’t work so I asked to return it. That was a battle. They had the return for a month and despite repeated emails and calls they are only now refunding me. Except, apparently there is damage to the power supply plug so they are deducting £15. For starters there was no damaged plug when I returned it and secondly it was faulty when it arrived! Absolutely shocking service run by fraudsters. Don’t listen to the canned response to this review from box feigning concern and interest to this situation. Just avoid avoid avoid.
June 10, 2026
Unprompted review
Reply from Box.co.uk
Hello - first of all we would like to make it clear that all of our replies are written personally and we dedicate time and resource to ensure we reply to all the reviews - good and bad - as we take all feedback very seriously and it enables us to continue to improve. We’re really sorry to hear about your experience — we completely understand how frustrating this must have been. Receiving a faulty item and then facing delays and issues with the return is not acceptable, and we’re sorry we let you down. Please allow us to review your case and hopefully you can see our intentions are never to frustrate or let our customers down.
Reply from Box.co.uk
Thank you for your kind feedback!
We’re really glad to hear that your order arrived quickly and in perfect condition. Your satisfaction means a lot to us, and we hope to serve you again soon!
5 Start for BOX
June 5, 2026
Reply from Box.co.uk
Hello Oscar - Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that you had such a positive experience with BOX. Your feedback means a lot to the team and truly motivates us to keep delivering the best service possible.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch. We really appreciate your support and look forward to serving you again soon!
Paid extra for fast postage
Paid extra for fast postage. Still took four days to arrive.
June 5, 2026
Reply from Box.co.uk
Thank you for your feedback. We’re really sorry to hear that your order didn’t arrive within the expected timeframe, especially after you opted for expedited postage. We understand how frustrating that must be.
While we aim to dispatch orders quickly, delivery times can sometimes be impacted by factors outside of our control once the parcel is with the courier. Upon investigation, the order was shipped out from our warehouse on time but unfortunately encountered a delay with our courier. We do apologise for any inconvenience caused.
very quick and efficient from start to…
very quick and efficient from start to finish. Fast delivery and impressed with the product.
June 4, 2026
Reply from Box.co.uk
Hello Paul - Thank you so much for your kind feedback! We’re delighted to hear you found the service quick and efficient from start to finish. It’s great to know the fast delivery and product met your expectations. We really appreciate your support and hope to welcome you back again soon!
Reply from Box.co.uk
Hello Matt - Thank you for your fantastic feedback! We're delighted to hear that everything arrived quickly, in perfect condition, and at a great price. That’s exactly the experience we aim to deliver every time. We really appreciate you taking the time to share this!
I am extremely disappointed with the…
I am extremely disappointed with the service from Box.co.uk.
I contacted customer services over a week ago regarding a refund and have still not received any response. To ensure I remained within the 30-day return period, I had no choice but to pay for the return myself via DPD, despite receiving no guidance or communication from Box.co.uk.
The item has now been returned, yet I have still not received any acknowledgement, update, or information regarding my refund. I feel completely ignored and have no idea what is happening with my return.
I expect far better customer service from a company of this size, and I now expect a full refund to be processed without any further delays. The lack of communication throughout this process has been unacceptable.
Based on my experience, I do not recommend Box.co.uk at all.
June 3, 2026
Unprompted review
Reply from Box.co.uk
Hello Alex - Thank you for bringing this to our attention, and please accept our sincere apologies for the lack of communication you’ve experienced.
We completely understand your frustration, especially given that you contacted us within the returns window return . This is not the level of service we aim to provide, and we are very sorry for the inconvenience and uncertainty this has caused.
I can confirm that we are now looking into your return as a priority. Thank you for your continued patience while this is being reviewed.
Refurbished monitor
Bought a refurbished monitor, it is in great condition was a reasonable price and was delivered really quickly. Thank you.
June 4, 2026
Reply from Box.co.uk
Dear Iain,
Thank you so much for taking the time to share your great experience! We are delighted to hear that you are pleased with the reasonable pricing and the excellent condition of your refurbished monitor.
Ensuring our refurbished items meet high standards and getting them delivered to you quickly is a top priority for us.
Thank you for choosing us, and enjoy your new monitor!
Kind regards,
Prompt service
Easy online ordering process. Goods arrived very promptly and well packaged.
June 3, 2026
Reply from Box.co.uk
Dear David,
Thank you so much for the wonderful review! We are delighted to hear that you found our online ordering process easy and straightforward.
Getting your items to you promptly and ensuring they are securely packaged is very important to us, so it is great to know we met your expectations.
Thank you for choosing us, and we look forward to serving you again in the future!
Kind regards,
Great Price, Great Service
Great price, easy ordering, fast delivery on time. Subsequent query with after sales answered fast and a human was there to help. Query resolved in a few minutes. Overall excellent. I recommend the firm on the basis of my experience I would certainly use them again
May 29, 2026
Reply from Box.co.uk
Dear Mr Cresswell,
Thank you so much for the fantastic review! We are thrilled to hear that you enjoyed our competitive pricing, easy ordering process, and fast, on-time delivery.
We are especially pleased to hear your feedback regarding our after-sales support. We firmly believe in the value of having real human beings ready to help our customers, so knowing your query was handled swiftly and resolved in just a few minutes means a lot to our team.
Thank you for your high recommendation and your loyalty—we look forward to welcoming you back for your next purchase!
Kind regards,
u did your job
June 3, 2026
Reply from Box.co.uk
Dear Mr Guinivan,
Thank you for the review! Short, sweet, and to the point—we are glad to hear we got the job done right for you.
Thank you for choosing us, and we look forward to serving you again!
Kind regards,
Item arrived on the day I specified.
Item arrived on the day I specified.
Good deal as well.
I will use this site again.
Thanks
June 3, 2026
Reply from Box.co.uk
Dear Mr Bates,
Thank you so much for the fantastic review! We are delighted to hear that your item arrived exactly on the day you specified and that you grabbed a great deal with us.
Knowing that you plan to shop with us again is the best compliment we could receive. Thank you for choosing us, and we look forward to your next visit!
Kind regards,
Fantastic service & great advice.
Fantastic service. Printer arrived one week early. I’d recommend the company Box to anyone.
June 3, 2026
Reply from Box.co.uk
Dear Martin,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that your printer arrived a whole week earlier than expected.
Your high recommendation means the world to our team. Thank you for choosing Box, and we look forward to providing you with the same excellent service on your future orders!
Kind regards,
Easy ordering process
Easy ordering process. Good delivery.
Had to request an invoice/receipt, making this readily downloadable or sent by email would improve the process.
May 26, 2026
Reply from Box.co.uk
Dear Adi,
Thank you for your valuable feedback and for highlighting our easy ordering process and reliable delivery.
We appreciate you bringing the invoice download process to our attention. We always want to make managing your orders as seamless as possible, so we will pass your suggestion along to our development team to look into making invoices automatically sent via email or more readily downloadable from your account dashboard.
Thank you for choosing us, and we hope to welcome you back again soon!
Kind regards,
Reply from Box.co.uk
Dear Customer,
Thank you for the review! Short, sweet, and perfectly captured. We are thrilled to know we delivered a fast and reliable experience for you.
Thank you for choosing us, and we look forward to your next order!
Kind regards,
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