Box of Hugs London Reviews 

2,629
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the wide range of customizable gift options, mentioning that the items are of excellent quality, thoughtfully chosen, and beautifully presented for any special occasion. People also deeply appreciate the prompt and reliable delivery service, stating that orders arrive quickly and make sending meaningful presents to distant loved ones very easy and convenient. However, some customers also noted occasional delivery hiccups, such as couriers failing to ring doorbells, misrouting parcels to nearby homes, or requiring extra effort to collect packages from local offices. A small group of consumers additionally experienced minor shipping delays or handling issues when receiving their orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing widespread satisfaction with the... See more

Service

Users describe positive interactions with service, highlighting fast delivery, consistent friendliness, and... See more

Order

Customers consistently note positive experiences with order processes that are simple to navigate and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the gorgeous packaging... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved that we were able to pick our own gift from the range listed, made for a personalised choice rather than have a ready made hamper. The recipient truly appreciated the thought that went into it a... See more

Company replied

Rated 5 out of 5 stars

I ordered one of these boxes for a close friend whose father had just died, and was very pleased with the service I received. There are loads of options to chose from on the website at different pr... See more

Company replied

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Gift gratefully accepted, the new mug of hugs replaced a favourite mug that had broken. Puzzles really helped recuperation after car accident. Thank you guys for delivering sooo quickly. Highly recomm... See more


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(2,629)

372 reviews in the last 12 months

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Rated 5 out of 5 stars

Hug in a box for our poorly colleague.

Hug in a box for our poorly colleague.
I found it so helpful that I could choose the contents myself. Most hampers I could find had alcohol and cake etc but he had unfortunately just had a heart attack and I wanted to choose something that his doctor would approve of.
Also I like to support a small family business where I can so thank you for the great service.

October 29, 2026
Rated 5 out of 5 stars

Box of Hugs sent "Over the Pond!!"

Box of Hugs completed my on line order professionally and efficiently. The online ordering was easy to complete with clear instructions There was a good choice of boxes one can order, and that you can make up your own box. The box was delivered on time and with specific instructions in where to leave the box if home was unattended . The delivery followed these instructions.
All in all I would use Box of Hugs again ! Especially living in Australia it was convienent for birthdays in the UK!

October 26, 2026
Rated 5 out of 5 stars

Super Happy with the service

I am super happy and satisfied with the service. I could send something meaningful to my loved ones from abroad. I definitely recommend box of hugs to anyone looking to send box of love to your loved ones.

October 26, 2026
Rated 5 out of 5 stars

Best Surprise

This Box of Hugs was a surprise parcel for a good friend in UK, she wrote to tell me it was the best surprise and loved everything in it.

October 26, 2026
Rated 5 out of 5 stars

Have used box of hugs at least 3 times…

Have used box of hugs at least 3 times now-each time the gift box has been prepared and delivered promptly, items thoughtfully put together and of good quality. Great idea that has been appreciated by the recipients-thank you team!

October 12, 2026
Rated 5 out of 5 stars

Great gifts

Have used Box of Huge London a few times and they never disappoint. Got this gift as a care package for my friend and it really helped. Thank you.

October 7, 2026
Rated 5 out of 5 stars

Give your friend a hug today

There was a huge range of gifts to choose from. I picked a Halloween box with a really cute bat mug and a ghost shaped biscuit plus hot chocolate.
I added some bat socks to go with the theme.
The box arrived the same day which is awesome if someone really needs a hug right now.
My friend loved it. She loved the smiling faces on the mug and biscuit and that the things I had chosen fit her personality.

October 7, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Kirsty

The bat socks sound like the perfect finishing touch to your Halloween box :) We’re really pleased your friend loved the goodies and their smiling faces - so lovely that you could choose things that suited her personality!

Thank you for your thoughtful review. It’s great to hear her hug arrived so quickly too.

Best wishes from the Box of Hugs Team xox

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