Loved that we were able to pick our own gift from the range listed, made for a personalised choice rather than have a ready made hamper. The recipient truly appreciated the thought that went into it a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!
14 Tithe Close, PE28 9NR, Hilton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and choose bits of the box with clear pricing. Delivered on time and gave the recipient so much joy. Will be using you again :)
Such a personalised box of really useful, quality, comforting gifts for my sister in law
Hug in a box for our poorly colleague.
I found it so helpful that I could choose the contents myself. Most hampers I could find had alcohol and cake etc but he had unfortunately just had a heart attack and I wanted to choose something that his doctor would approve of.
Also I like to support a small family business where I can so thank you for the great service.
Box of Hugs completed my on line order professionally and efficiently. The online ordering was easy to complete with clear instructions There was a good choice of boxes one can order, and that you can make up your own box. The box was delivered on time and with specific instructions in where to leave the box if home was unattended . The delivery followed these instructions.
All in all I would use Box of Hugs again ! Especially living in Australia it was convienent for birthdays in the UK!
Easy to order and to see your selection during the process. Seems expensive initially but well worth it as excellent quality products, reliable delivery and makes orderinv from overseas simple. Thank you!
I am super happy and satisfied with the service. I could send something meaningful to my loved ones from abroad. I definitely recommend box of hugs to anyone looking to send box of love to your loved ones.
This Box of Hugs was a surprise parcel for a good friend in UK, she wrote to tell me it was the best surprise and loved everything in it.
Have used box of hugs at least 3 times now-each time the gift box has been prepared and delivered promptly, items thoughtfully put together and of good quality. Great idea that has been appreciated by the recipients-thank you team!
Have used Box of Huge London a few times and they never disappoint. Got this gift as a care package for my friend and it really helped. Thank you.
I ordered a made up gift for a friend, and there were no messing about, what I picked got packed away and sent to the person. The delivery only taken 2-3 days In total A* service all round, definitely will use again.
Being able to choose a selection of items from an extensive choice. So many lovely items, hard to choose
lovely selection and great service - quick delivery :)
Really happy with the service and fast delivery. It's a nice present idea, especially if you're far from your loved ones. Costs are more on the pricey side, but I was happy to purchase from a family-run business.
Thank you for cheering my sister up after her operation
There was a huge range of gifts to choose from. I picked a Halloween box with a really cute bat mug and a ghost shaped biscuit plus hot chocolate.
I added some bat socks to go with the theme.
The box arrived the same day which is awesome if someone really needs a hug right now.
My friend loved it. She loved the smiling faces on the mug and biscuit and that the things I had chosen fit her personality.

Reply from Box of Hugs London
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.