I have been a loyal customer to BPerfect for years. Their products really are second to none! I had a query recently, and Deborah dealt with it promptly, professionally, and reassuringly. Thank you... See more
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Company details
Written by the company
Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Contact info
8 Enterprise Crescent, BT28 2BP, Lisburn, United Kingdom
- www.bperfectcosmetics.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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I bought two lip serums while staying…
I bought two lip serums while staying in Northern Ireland recently. I absolutely loved them but was disappointed when the top of both broke and the product was squeezed out of the tube. I wrote to BPerfect not really expecting a reply but I was contacted almost immediately by Ann who took the details of the product and promised to send a replacement. I am delighted with the fast response and the effective replacement of a product that I love. Thank you so much Ann!!
Great customer service
Had an issue regarding an order and was sorted immediately by Deborah. Great customer service . Would highly recommend
Deborah from customer service was great…
Deborah from customer service was great to deal with. She solved my problem very fast and efficiently!
Needed to contact their customer care…
Needed to contact their customer care team today. Within only a few minutes Deborah was back to me and had the issue resolved. Great customer care.
Brilliant products
Brilliant products, very fast delivery and customer service is 5⭐️ ⭐️⭐️⭐️⭐️.
My Favourite Make-up brand!
I have been a loyal customer to BPerfect for years. Their products really are second to none!
I had a query recently, and Deborah dealt with it promptly, professionally, and reassuringly. Thank you so much, Deborah- excellent customer service!
I will continue to shop with BPerfect as their products are beautifully packaged, easy to apply, and deliver stunning results!
Customer Service
Had a recent query with customer service and was impressed by the very prompt and efficient response from Ann. Very pleasant and helpful.
Thanks.
I had a query on my order
I had a query on my order , I used a code to receive a free gift which was not delivered. BP team responded quickly and advised this was an error with an apology and that the gift is on its way.
Things happen and mistakes are made , what matters is how it is handled and Ann from the BP team I was so professional and shows what good customer service is!
My first time to order items arrived…
My first time to order items arrived Wednesday morning ,missing item along with the palette being smashed the girl I was dealing with Ann was lovely I sent her pictures my order number and today Thursday missing items and smashed items were sent and arrived perfect so thanks so much Ann
I had an issues with a damaged item
I had an issues with a damaged item, sent an email straight away not expecting a reply for at least a week. Robyn came back to me within the hour assuring a new item would be sent. Fantastic customer service and a big thank you to Robyn! 😊
Excellent customer service
Great offers, love the products. Brilliant customer service to get my order out quickly.
Great service
Great service. Thank you to Ann for sorting my query with no questions asked.
The app is amazing
The app is amazing, updates you when the order was received and when it was sent out. My palette was damaged in transit and I emailed customer service and they had replied within 5 minutes with a new palette on the way. The customer service was excellent and Robyn was so lovely to deal with.
Ann was very helpful with my order…
Ann was very helpful with my order enquiry and the response time was very professional and impressive. Thank you for your help.
Well done Anne
I contacted bperfect about a free gift code that I couldn't get to work .I emailed them, Anne replied with a extremely helpful and kind reply and resolved my problem..excellent customer service 🥰
I love BPerfect products
I love BPerfect products, and the customer service is above and beyond. Very quick response to a problem I had. Very helpful. Can’t speak highly enough about them or their products.
Excellent customer service
Excellent customer service in particular Ann who responded to my email. Her correspondence with me was friendly, professional, and she went above and beyond to help with my request. Highly recommend.
Fantastic service as always
Fantastic service as always. Friendly and helpful.
Deborah in customer services was…
Deborah in customer services was fantastic helped me rectify an issue with my order in a very timely manner can I just say it was my mistake in doing the order not b perfect
Just wanted to say a big thank to…
Just wanted to say a big thank to Robyn, changing the colour of the skin tint I ordered the wrong colour I sent a mail on Sunday when I realised and woke up Monday to an email to say my order had been amended great service and so quickly. Thank you, much appreciated. Carol
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