BPerfect Cosmetics Reviews 

3,426
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and the helpful, professional staff who are quick to resolve issues. Many people appreciate the prompt responses and efficiency in addressing their queries and concerns. Reviewers also consistently highlight the high quality of the products, noting their effectiveness and appealing presentation. However, some customers also noted issues with orders, such as receiving missing, incorrect, or damaged items. A few people experienced problems with delayed or undelivered orders, and some mentioned a lack of response to their inquiries.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting it as excellent, great,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their efficiency,... See more

Product

Customers had positive experiences with product, with many reviewers loving the products and finding them to... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with prompt... See more

Response time

Clients share positive opinions on response time, with many reviewers delighted by the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a loyal customer to BPerfect for years. Their products really are second to none! I had a query recently, and Deborah dealt with it promptly, professionally, and reassuringly. Thank you... See more

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a gre... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,426)

518 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought two lip serums while staying…

I bought two lip serums while staying in Northern Ireland recently. I absolutely loved them but was disappointed when the top of both broke and the product was squeezed out of the tube. I wrote to BPerfect not really expecting a reply but I was contacted almost immediately by Ann who took the details of the product and promised to send a replacement. I am delighted with the fast response and the effective replacement of a product that I love. Thank you so much Ann!!

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

My Favourite Make-up brand!

I have been a loyal customer to BPerfect for years. Their products really are second to none!
I had a query recently, and Deborah dealt with it promptly, professionally, and reassuringly. Thank you so much, Deborah- excellent customer service!
I will continue to shop with BPerfect as their products are beautifully packaged, easy to apply, and deliver stunning results!

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

Had a recent query with customer service and was impressed by the very prompt and efficient response from Ann. Very pleasant and helpful.
Thanks.

July 10, 2026
Unprompted review
Rated 4 out of 5 stars

I had a query on my order

I had a query on my order , I used a code to receive a free gift which was not delivered. BP team responded quickly and advised this was an error with an apology and that the gift is on its way.

Things happen and mistakes are made , what matters is how it is handled and Ann from the BP team I was so professional and shows what good customer service is!

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

My first time to order items arrived…

My first time to order items arrived Wednesday morning ,missing item along with the palette being smashed the girl I was dealing with Ann was lovely I sent her pictures my order number and today Thursday missing items and smashed items were sent and arrived perfect so thanks so much Ann

July 9, 2026
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Rated 5 out of 5 stars

I had an issues with a damaged item

I had an issues with a damaged item, sent an email straight away not expecting a reply for at least a week. Robyn came back to me within the hour assuring a new item would be sent. Fantastic customer service and a big thank you to Robyn! 😊

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

The app is amazing

The app is amazing, updates you when the order was received and when it was sent out. My palette was damaged in transit and I emailed customer service and they had replied within 5 minutes with a new palette on the way. The customer service was excellent and Robyn was so lovely to deal with.

July 8, 2026
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Rated 5 out of 5 stars

Well done Anne

I contacted bperfect about a free gift code that I couldn't get to work .I emailed them, Anne replied with a extremely helpful and kind reply and resolved my problem..excellent customer service 🥰

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I love BPerfect products

I love BPerfect products, and the customer service is above and beyond. Very quick response to a problem I had. Very helpful. Can’t speak highly enough about them or their products.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service in particular Ann who responded to my email. Her correspondence with me was friendly, professional, and she went above and beyond to help with my request. Highly recommend.

July 6, 2026
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Rated 5 out of 5 stars

Deborah in customer services was…

Deborah in customer services was fantastic helped me rectify an issue with my order in a very timely manner can I just say it was my mistake in doing the order not b perfect

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Just wanted to say a big thank to…

Just wanted to say a big thank to Robyn, changing the colour of the skin tint I ordered the wrong colour I sent a mail on Sunday when I realised and woke up Monday to an email to say my order had been amended great service and so quickly. Thank you, much appreciated. Carol

July 6, 2026
Unprompted review

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