BPerfect Cosmetics Reviews 

3,435
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 541 reviews, reviewers overwhelmingly had a great experience with this company. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The staff consistently receives praise for their helpfulness, friendliness, and extensive product knowledge, making interactions pleasant and productive. Reviewers are particularly impressed with the quick response times, often noting immediate resolutions and efficient handling of inquiries. Many consumers also express satisfaction with the quality and effectiveness of the products, finding them to be top-tier and well-suited for their needs. However, some customers also noted initial issues with their orders, such as receiving damaged products, missing items, or incorrect shades. Despite these occasional problems, reviewers consistently report that the company's responsive and helpful customer service team promptly resolved these concerns, often by sending replacements or correcting orders swiftly.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting the prompt, professional, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Product

Customers had positive experiences with product, often praising the fantastic quality and great prices, with... See more

Order

Users describe ambiguous interactions with order, with many customers praising the customer service for... See more

Response time

Customers consistently note positive experiences with response time, with many reviewers praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a damaged powder, I emailed and customer services got back to me straight away. Very helpful very pleasant and gave me options of what I would like. Fantastic customer service from Deborah

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a gre... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,435)

527 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased the mascara online

I purchased the mascara online, but when it arrived the brush was broken. I contacted customer service, and Ann quickly assisted me by taking the details and arranging a replacement. Their response was prompt and very helpful—great service overall Thanks to all!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I visited B Perfect today at Glasgow Fort

I visited B Perfect today at Glasgow Fort as I was looking for a new foundation I was met by Gemma who was very welcoming and polite. Nothing was a problem she made me feel very relaxed and listened to what I was looking for. She tried several shades on my skin and never rushed me into a decision for her she wanted me to be happy with my choice. I have always used Estee Lauder however the Matt Chrome is definitely my new foundation going forward. I would highly recommend Gemma to anyone looking for new cosmetics as she takes time to listen and never rushes you into making a decision.

March 20, 2026
Unprompted review
Rated 4 out of 5 stars

I had a couple of issues with…

I had a couple of issues with deliveries and absent free gifts, I contacted customer service and I found the lady Robyn that I was dealing with was super efficient and solved the issues and sent me out the missing items straight away. She was very helpful and her response time was amazing.

Cathy

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered Mrs glam 10’second tan

I ordered Mrs glam 10’second tan. When I opened it I discovered it was green. I emailed customer services and Robyn replaced it. I had the new bottle within days. Very impressed with customer services.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

I had contacted customer care today regarding a purchase, Robyn who I was dealing with was very helpful and dealt with my issue quickly. I can’t fault the experience I had with bperfect customer care today, the good experience definitely makes want to shop again.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Care

I absolutely love the product and the brand have amazing customer service. They went above and beyond. Highly recommend.

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Went to foxes pharmacy Birr Co.Offaly…

Went to foxes pharmacy Birr Co.Offaly today to get a skin analysis. Linda was absolutely out of this world. Best foundation and concealer match i’ve gotten. Service was outstanding, she was so gentle with me and polite. Would recommend Linda to anyone.

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant customer service

I bought some foundation which I should have received a free brush with, unfortunately I didn't receive it. I emailed them and I received an email almost immediately and promised to send the brush. I received it 2 days later. So in my opinion the customer service is brilliant can not fault that kind of service.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Tallaght store

I'm not great with make up had no idea what to put on and how to do it but went to your store in tallaght and Louise was amazing to work with. She done my make up and showed me the process as she was doing it. I left feeling great and a new make up kit. Will definitely be back and will recommend to friends and family. Thanks again Louise

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Missing BP parcel..

Missing BP parcel... long story short Deborah is amazing at her job... she has sorted things out in no time at all...thankyou so much Deborah for your patience with me and being so polite and kind...

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Popped into bperfect store in…

Popped into bperfect store in Newtownards recently and had a fab make over by Ebony. She advised me on the shades and products which would enhance my skin and boy did she know her stuff. She was bubbly, chatty, knowledgeable and made me feel amazing when I left the store with my new products. Thanks Ebony

February 20, 2026
Unprompted review
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Rated 4 out of 5 stars

Very speedy response

Very speedy response. Hopefully the replacement will arrive soon. Robyn from Customer Service was extremely pleasant and efficient.

February 18, 2026
Unprompted review

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