Bramblecrest Reviews 

5,053
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, finding them smart, comfortable, and durable for long-term use. Many people highlight the exceptional customer service, describing staff as helpful, efficient, and professional in resolving issues and providing timely assistance. Reviewers also frequently commend the delivery service for being prompt, well-organized, and often including helpful assembly or clear communication. However, some customers also noted inconsistencies with order and delivery, experiencing long wait times, partial shipments, or a lack of communication regarding delivery schedules. A few other people also felt that certain product items, such as covers, had quality issues or design flaws, like poor fit or material that collected water. Additionally, some reviewers were not happy with customer service, citing defensive responses or difficulty getting explanations for order problems.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the overall look,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt and timely... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order processes, with some finding ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First look at the website was disappointed and couldn’t find exactly what we wanted but Google and the page with what we wanted appeared So after that found exactly what we wanted easy to purchase o... See more

Rated 5 out of 5 stars

Customer service was excellent, very helpful indeed. The items we bought look very smart and are very comfortable. In addition we ordered a replacement cushion box liner because our old one had beco... See more

Company replied

Rated 5 out of 5 stars

Easy ordering from great Bramblecrest website, which details the various parasol models and options. Delivery was within declared timeframe, for which in this heat we are grateful. The high quality 3... See more

Company replied

Rated 4 out of 5 stars

I had emailed Bramblecrest to enquire about new covers for my three seater sofa set with height adjustable table and for my cantilever parasol. As I had not received a reply after a couple of weeks I... See more

Company replied


Company details

  1. Furniture Manufacturer
  2. Garden Furniture Shop

Written by the company

Bramblecrest has an established reputation for supplying the finest woven, marine faux-leather, fabric, aluminium and teak garden furniture.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(5,053)

1,213 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Fast delivery. Good packaging.
Great product.

June 3, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 3 out of 5 stars

Rattan three seater sofa cover

I have bought your Rattan three seater sofa covers for many years. They have always had an elasticated toggle at each corner. My latest purchase only had toggles on two corners. I actually called Customer Services to check if my purchase was faulty? Apparently this is the new design! Why? As a customer, I feel short changed. 👎🏻

June 3, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your feedback. We continue to develop and improve our covers. They have recently been redesigned to be both lighter and robust. However, I will pass on your comments to the relevant team for their consideration.
Kind regards
The Bramblecrest Team

Rated 5 out of 5 stars

Lovely customer service experience.

Ordered a replacement parasol cover for an old parasol. Great customer service and fab product that arrived quickly.

June 3, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely feedback. We’re delighted to hear you’re happy with our customer service and will pass your comments on to the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Bramblecrest parasol covers

I already have 2 Bramblecrest parasols and bases. The original protective parasol covers needed replacing.
I think Bramblecrest products are fantastic quality and products arrived on time

May 26, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your kind feedback. We’re delighted to hear you’re happy with our products and will pass your comments on to the team.

Kind regards,
The Bramblecrest Team

Rated 3 out of 5 stars

The posts are fractionally too small…


The posts are fractionally too small for our granite parasol stands and they are being shaved with the slighest movement.. Can you suggest how we resolve this?

June 3, 2026
Bramblecrest logo

Reply from Bramblecrest

Hello, thank you for your enquiry. Please could you send an email explaining the issue along with a photo to customersupport@bramblecrest.com and we will be happy to assist.
Kind regards

Rated 4 out of 5 stars

The lady on the telephone was a pleasure to deal with!

I had emailed Bramblecrest to enquire about new covers for my three seater sofa set with height adjustable table and for my cantilever parasol. As I had not received a reply after a couple of weeks I telephoned and Kim who I dealt with was really helpful. She apologised for the delay in responding to my original message explaining how busy they were and she quickly and efficiently sorted my out! She was a pleasure to deal with.

June 23, 2026
Unprompted review
Bramblecrest logo

Reply from Bramblecrest

Thank you very much for your positive feedback, it is much appreciated. We’re delighted to hear that you’re pleased with the service you received. I will pass on your kind comments to Kim.
Best regards
The Bramblecrest Team

Rated 5 out of 5 stars

Great Phone Support to get the right products.

Excellent clear guidance and constructive help over the phone made it a simple and satisfying experience. Friendly and knowledgeable.

May 29, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely feedback. We’re delighted to hear you’re happy with our customer service and will pass your comments on to the team.

Kind regards,
The Bramblecrest Team

Rated 4 out of 5 stars

Advice & delivery

June 2, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.
Kind regards
The Bramblecrest Team

Rated 5 out of 5 stars

Useful guidance given on selecting a…

Useful guidance given on selecting a replacement canopy for a discontinued model. The price was about half of what I expected.
Delivered soon after I placed the order.
Very good service.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely feedback. We’re delighted to hear you’re happy with our service and will pass your comments on to the team.

Kind regards,
The Bramblecrest Team

Rated 1 out of 5 stars

Sadly really happy that we found this…

Sadly really happy that we found this product however we had to phone for an update re our delivery after not receiving any information or status on our order.
The lady informed us they were in stock however I had to phone again re delivery.Customer service disappointing..

May 12, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your feedback. I'm sorry to see that you were unhappy about the delays and lack of communication on the status of this order. We understand the importance of delivering consistent and reliable service, and it is clear that we fell short in this instance.
Kind regards
The Bramblecrest Team

Rated 5 out of 5 stars

Great customer service

Great customer service, problem quickly resolved

May 26, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 4 out of 5 stars

Fantastic product but they decided when…

Fantastic product but they decided when to deliver it without any input from me as to whether that date was ok !!
Then they were impossible to contact !!
Delivery was late in the appointed day - and again no contact !! Apparently someone was supposed to phone me when they were 30 minutes away - didn't happen but I finally managed to contact customer care who said it was arriving but late !!
So great product but communication and delivery were not so fab

May 26, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your feedback. We're delighted to see that you are very happy with your furniture. Please accept our apologies for any inconvenience caused by the communication and delivery issues. This has been an exceptionally busy year and at times we have struggled to keep up with demands. Regrettably, we fell short in this instance.
Kind Regards
The Bramblecrest Team

Rated 5 out of 5 stars

3.5m parasol

I needed a large 3.5m parasol which is quite hard to find in most places. I found this one, and although quite expensive is well made and looks good. Easy to put together and easy to put up and down. Definitely recommend if you want a great parasol. Also bought the stand.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely feedback, we’re delighted you’re happy with your parasol and will share your comments with the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Great servicel

May 26, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Sturdy construction with plenty of shade

Our parasol kept blowing over even though we have quite a heavy base. Last year we purchased a Bramble crest patio dining set that included a parasol. My husband noted how the diameter of the pole and the spokes under the parasol were much sturdier than our free standing parasol. So we looked on your website and found the same style as in our dining set but much bigger. We can now relax under it without constantly thinking it’s about to take off when a little breeze occurs.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your lovely feedback, we’re delighted you’re happy with your parasol and will share your kind comments with the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Site clear and easy to navigate with plenty of information.

Site easy to navigate and find the item I wanted. Advance order which was sent out on advanced date which was advised at time of purchase. Well packaged.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your kind feedback, we’re delighted to hear you’re happy with our service and will share your comments with the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Great quality

Great quality, arrived when expected. Would recommend.

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Ordered cover for garden egg swing

Ordered cover for garden egg swing . Great cover and swing still going strong after 8 years . Still as good as new , well worth the money

June 1, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your kind feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Satisfied

My bench was delivered on time & efficiently. It was packed well & I am
happy with it. Now I have the toil of giving it all the coats of protection from the weather.

May 29, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your kind feedback, we’re delighted you’re happy with your bench and will share your comments with the team.

Kind regards,
The Bramblecrest Team

Rated 5 out of 5 stars

Great service

Great service, easy to order, good price and prompt delivery,
Thank you,

May 29, 2026
Bramblecrest logo

Reply from Bramblecrest

Thank you for your positive feedback; it is very much appreciated and valued by our team.

Kind regards,
The Bramblecrest Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look