Service provided at Enfield Branch is always very satisfactory and fast. Staff are knowledgeable and helpful. Especially Jennifer, who`s always very welcoming, knows her job very well. She makes whol... See more
Company replied
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Service provided at Enfield Branch is always very satisfactory and fast. Staff are knowledgeable and helpful. Especially Jennifer, who`s always very welcoming, knows her job very well. She makes whol... See more
Company replied
Easy to book and excellent follow up communication. Mechanics looked into a problem I reported and resolved it while completing service and MoT. Everything done on time, no hanging about waiting. Very... See more
Company replied
We bought a used Honda Jazz from Brayley Honda Enfield and had a great experience. Shay looked after us throughout and was really attentive, answering all our questions without making us feel rushed.... See more
Company replied
I arrived at 8am, seen by service reception staff straight away, booked in, loan car ready, away by 8.10. Receptionist also gave me details of extended warranty and service plan to peruse. Phone call... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Great Cambridge Road 660, EN1 3WX, Enfield, England, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 1 week
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Very welcoming staff members, courteous receptionist informative and efficient. Nice touch from the mechanics who sent a video of the work done with clear comments, also a great waiting area with TV and coffee for those who chose to wait. Excellent

Reply from Brayleys Cars - Brayley Honda Enfield
Our car received its first annual service and all the staff that we met at Brayleys Enfield were very attentive and took great care to explain the technical details of the service including a spoken commentary. Jenifer was extremely helpful.

Reply from Brayleys Cars - Brayley Honda Enfield
Jennifer on reception was very good and helpful and my car was dealt with satisfactory

Reply from Brayleys Cars - Brayley Honda Enfield
Disappointed that for the first time my car was not washed after being service as had been for the previous three years. Reception was courteous.
The vehicle was finished very quickly and as always Jenifer was so friendly, caring and helpful. She is always amazing - thank you

Reply from Brayleys Cars - Brayley Honda Enfield
Very professional, friendly and helpful. Made me feel comfortable on my choice without being pushy.

Reply from Brayleys Cars - Brayley Honda Enfield

Reply from Brayleys Cars - Brayley Honda Enfield
Following the theft of my car, I was able to locate it via the brilliant My Honda app and subsequently recover it with police presence. I had to arrange to get a new fob and reprogramme the existing key for extra security. Jennifer was so helpful in arranging an appointment with Honda Brayley at Enfield on the same day so it was done in super-quick time. She is always so friendly and helpful and is a pleasure to see at the Reception desk when you arrive. Jess was also friendly and helpful with the handover once the programming had been completed. I've found that the staff here are so welcoming and professional and would recommend the Enfield branch without reservation. Thank you!

Reply from Brayleys Cars - Brayley Honda Enfield

Reply from Brayleys Cars - Brayley Honda Enfield
Great Service from the customer staff and complete satisfaction.

Reply from Brayleys Cars - Brayley Honda Enfield
Faultless!
Easy to book and slot was available for the following day. Greeted by someone who was expecting me. Work completed on time.

Reply from Brayleys Cars - Brayley Honda Enfield
The staff were quite welcoming and friendly.The atmosphere was very relaxed and calm.The sales representative was quite professional and had a wealth of knowledge.

Reply from Brayleys Cars - Brayley Honda Enfield
Staff are extremely helpful and efficient, didn’t have to wait to long

Reply from Brayleys Cars - Brayley Honda Enfield
Efficient collection for service,MOTetc also renewing my service plan.
Upset that the collection & delivery service has been stopped also the car valet.

Reply from Brayleys Cars - Brayley Honda Enfield
Excellent service, just a problem getting there due to road works.

Reply from Brayleys Cars - Brayley Honda Enfield
I was taking my car in for a recall. Although this should have happened in January I think we both forgot about it, so it was good that Brayley Honda called. The work was done in double quick time, and I must especially commend the friendly and efficient service I received from Jenifer and her colleague on the reception desk. This is the second time I have met with them and they are an asset to your company!

Reply from Brayleys Cars - Brayley Honda Enfield
Efficient service
Car service within 2 hours
Reception staff

Reply from Brayleys Cars - Brayley Honda Enfield
Very nice reception receptionist and my car was done very quick.

Reply from Brayleys Cars - Brayley Honda Enfield
Good communication, not pushy, no bad surprises. I dealt with Shay Robinson at the Enfield dealership who provided a good end to end experience in buying a Honda CRV

Reply from Brayleys Cars - Brayley Honda Enfield
Very prompt professional-young lady (Layla) I think was polite and sorted out my question and issues quickly
Thank you

Reply from Brayleys Cars - Brayley Honda Enfield
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