Amazing friendly warm welcome wen you walk through the door. Professional an very knowledgeable in every department of this car dealership.service is amazing. Customer Service Team brilliant. Booking... See more
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Excellent service very friendly and helpful they helped me from choosing the right car to handing over the key It was lovely to visit a place that is soo welcoming and to be treated soo well I am... See more
Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... See more
Company replied
Fantastic service from Frank R ⭐️from looking at a new car, test drive and right through to purchase and collection. No pressure, knowledgeable, responsive to queries and went the extra mile on sort... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Lyon Way, AL4 0LQ, St Albans, United Kingdom
- 01727 837373
4.6
Excellent
569 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer relations- professional…
Great customer relations- professional service that you can trust
August 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Julie, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Not as expected
A simple repair was overlooked and the vehicle returned dirty
August 3, 2026
Unprompted review
Customer service department very…
Customer service department very helpful and kept me informed.A part had to be ordered but finished repair quickly when received
July 14, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Ruby, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Helpful and polite throughout our…
Helpful and polite throughout our experience. Quick and easy process from drop off to collection. Transparent pricing and all work completed to our satisfaction
July 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Vanessa, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Helpful and quick when I attended for a…
Helpful and quick when I attended for a recall for my car.
July 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Mr Nendick, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
A very prompt and polite service
A very prompt and polite service - kept me informed of the progress of work being done. Staff very helpful and explained what had been done. great service
many thanks
July 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Trevor, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Good service not hurried time to make…
Good service not hurried time to make up your mind, giving reassurance. All staff very pleasant
July 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Janice, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
very friendly a professional staff
July 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Nice reception..Job done quickly and…
Nice reception..Job done quickly and efficiently.
July 22, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Francis, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
My experience on this occasion
My experience on this occasion would have been a 5* but the loan car only had 18 miles of fuel in it.
They did waive the £30 loan car charge to compensate which was good pr
July 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
The service team was excellent…
The service team was excellent especially the lovely lady met when picking my vehicle from a service and MOT.Very helpful and friendly.Made the day for me,an asset to Brayley Hundai
July 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Mark, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Always 5* service from Brayleys
Always 5* service from Brayleys, Leisa in particular was friendly, professional and very accommodating.
July 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Bryony, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
My car was in for a recall
My car was in for a recall. It was collected and returned within a very short time. The Driver was very nice.
July 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Rosemary, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Sales Staff were very helpful and…
Sales Staff were very helpful and informative regarding our prospective purchase
July 13, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
the car was fixed quicker than expected…
the car was fixed quicker than expected and a full MOT carried out by staff
excellent work by the staff and team. highly recommended.
Many thanks
Rob Shouler
July 1, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Reception was excellent as was the…
Reception was excellent as was the works on the car. Excellent
June 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Anthony, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service
I was recently visiting Nissan to look for a new car for my family whilst browsing the Hyundai display of cars caught my attention and I decided to look here first. I didn’t have an appointment but I was approached by a very friendly and helpful gentleman called Lewis. We chatted about what I was looking for in a family vehicle and he suggested I try looking at a tuscon and a Santa Fe. I decided the Santa Fe is too much car for us but the tuscon is perfect after Lewis talked me through all the features and options. I did not make my purchase at the time as I didn’t have my husband present but I will be popping back shortly to see him. I highly recommend any one who isn’t sure what they want to have a chat with Lewis, he listened to my needs and didn’t try to push me to the flashiest most expensive thing in the show room! Thankyou Lewis will be seeing you soon!
June 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Lindsay, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Really friendly and pleasant salesman
Really friendly and pleasant salesman (Shaff). Efficient, informative, and good communication throughout the sales process. Assisted with additional purchases (GAP insurance and paint/upholstery protection) DVLA registration and car tax. Comfortable experience on both visits to the dealership.
June 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Richard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Thanks nabz!
My experience was the best experience I had, Nabz spoke to me so calmly, he explained to everything that I needed to know step by step and it helped me a lot, helping me choose my decision. I wanna say a big thank you to nabz!
June 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Isaam, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
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