Stevenage garden centre is fairly local to us ...I popped in there (with my little dog) whilst waiting for my wife who was at the Lister Hospital, I ordered a sandwich & a pot of tea at the exorbitan... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Poor quality food served slowly. Garden Centre had been taken over by Christmas Frenzy. Very disappointed with our visit today, firstly let down by the restaurant that took an age (40min) to bring o... See more
Company replied
Parking jobs worth attendant needs his P45. Visited today with our 3 month old grandson who was crying wanting feeding. Parking was hard to find as it was busy. A spot came available, but the jobs wor... See more
Company replied
Millbrook Garden Centre, Gravesend, Kent purchased recently by British Garden Centre appears to have lost its restaurant appeal. Our recent two visits have proved disappointing with choice,... See more
Company replied
Company details
Written by the company
British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.
Contact info
United Kingdom
- www.britishgardencentres.com
2.9
Average
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt service
Prompt service, delivered to our daughter in law who was made up with the gift voucher, will recommend.
As an aside, I don't want to be bothered with signing on with this or that nor codes and so on, etc, I just want to leave a review. This spoilt an otherwise good experience.
July 15, 2024
Unprompted review
Reply from britishgardencentres.com
Thanks for taking the time to leave a review, Ian. I completely understand. All our emails have an unsubscribe link you can click at the bottom. Alternatively, feel free to send us a quick email on enquiries@britishgardencentres.com and we will remove you from our mailing list. Thanks again.
Advertisement
The gift card came in plenty of time…
The gift card came in plenty of time Soper and efficient will definately use again
June 21, 2024
Unprompted review
Reply from britishgardencentres.com
Really pleased to hear, Paula! Thanks for taking the time to leave us a review. All the best.
Bought some lovely plants to add a bit…
Bought some lovely plants to add a bit more colour to my garden from the great display on show.
July 4, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Robert,
We strive to keep our plant sections happy, healthy and diverse so that any garden can flourish in all colours.
We hope they continue to thrive in your garden,
Kind Regards.
Plenty of choice with quality plants…
Plenty of choice with quality plants and friendly assistants
July 3, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Carol,
Thank you for your kind words to our team. We always aim to keep out plants happy, healthy and in a great selection so that every garden can flourish.
We hope to see you again soon,
Kind Regards.
Marketing guys ahead of the market.
Went today, to buy some trays of veg plants, following on from an email received on Monday saying they were to be in stock from Weds 10th. Asked a member of staff who, after contacting a colleague, said they were due this week, but did not know when. Wasted journey.
July 10, 2024
Unprompted review
Reply from britishgardencentres.com
Good Afternoon Elaine,
So sorry to hear about your disappointing experience, your feedback will be passed across to the team for improvement.
We do hope you'll still visit us again in the future,
Kind Regards.
Advertisement
Purchased what I wanted at a sensible…
Purchased what I wanted at a sensible price
July 10, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Jay,
Thank you for your review, we strive to keep our shelves and products diverse so that any and every garden can flourish.
We hope you pop in again soon,
Kind Regards.
Visited the gardeners retreat at disgruntled of grendonNewton…
Visited the gardeners retreat at Newton Regis have been before and had a great meal and staff lovely. However went today got there at 16.00 as opening times stated as last orders at 16.30. The lady in the cafe stated it shut at 4☹️last orders 3.30. Very disgruntled as all the signs and website state it’s open until 17.00. We had travelled a distance to get there. Please can the website and signs be changed it’s so frustrating and disappointing. I would like to know when the times changed.
July 10, 2024
Unprompted review
Reply from britishgardencentres.com
Good Afternoon Mandy,
Thank you for your feedback. Sorry to see your disappointing visit and trip out to Newton. We have passed your feedback on to the Area Restaurant Management team for amendments instore and online to be made.
We do hope you will give Newton another chance in future.
Kind Regards.
Summer plants
Very good selection of plants, excellent displays & value for money
Lady on the desk very friendly, helpful & polite extra bonus was the 10%off everything
July 6, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Janice,
Glad to see you enjoyed your time at our centre, we strive to keep our plant ranges diverse so that every and any garden can thrive.
We look forward to your future visits,
Kind Regards.
I went for lunch with a friend
I went for lunch with a friend. It was a great venue and the Carvery was very good.
July 10, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Trudy,
Thanks for sharing your kind words, it's great to see our Carvery thriving and bringing people in!
We hope to see you again soon,
Kind regards.
Advertisement
We love going to the restaurant ,the…
We love going to the restaurant ,the food is fantastic especially the carvery.
The staff are very friendly and our grandchildren love playing in the soft play area.
Its unlike any other garden centre, its brilliant and we love going there.
July 6, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your kind words, I'm glad to see your visits are always brilliant. We strive to make our centres enjoyable for all ages with our soft play and its great to see your Grandchildren enjoying it!
We hope to see you again soon,
Kind Regards.
Loved it had afternoon tea it was…
Loved it had afternoon tea it was perfect love walking round the garden centre loads of new stuff well pleased
July 9, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Lorraine,
Thank you for your kind words, glad to see you enjoyed our fresh afternoon tea. We are constantly bringing new ranges and plants in so keep an eye out - we hope to see you again soon.
Kind Regards.
It’s got everything I could ever want or need
Brockworth Gloucester….Always well stocked with a great choice of plants, pots and all the garden equipment and necessities that you could possible need. Very knowledgeable staff and so friendly and approachable. The cafe is a great asset. Always get my bird food from here as it’s a very good competitive price and a great choice of bird feeders. Particularly love the separate shop for ‘all things’ needed in the garden, solar lights, furniture and unusual things to beautify one’s garden. It’s got everything I could ever want.
July 3, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your lovely comments, we strive to keep our shelves stocked high with a great variety to keep everyones gardens in top condition.
I'll pass your kind words onto the team at Brockworth and we hope to see you again soon.
Kind Regards.
Plant centre great - restaurant 😔
Staff in the Louth garden centre were great, but our experience in the restaurant was disappointing. Promotion was for free drinks with food (over £10) just present your Family Card - this didn’t happen! When I politely asked I was told I needed a voucher, and then she just turned away - how rude! Having spent £60 in the restaurant and on plants we felt we deserved 2 pots of tea!!
July 6, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Kate,
We're sad to see your visit was let down by the restaurant, If you'd like to email into us at enquiries@britishgardencentres.com with reference to this review we can raise this further.
We take all this feedback to heart and will strive for improvement. We still hope you'll visit us again soon.
Kind Regards,
Advertisement
A great garden shopping experience.
Albrighton centre is the home of quality plants and products at good prices which are properly looked after by knowledgeable, polite and hard working staff who are always welcoming.
July 5, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your kind words, so glad to see our team always makes your visits welcoming. I'll pass your comments on to the team at Albrighton and we hope to see you there again soon!
Kind Regards.
Vegood place to visit and shopry friendly helpful staff plants…
Very friendly helpful staff plants displayed well and good quality
July 8, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your feedback, glad to see our team made your visit enjoyable! We hope to see you again soon.
Kind Regards.
Customer service extremely bad
Customer service extremely bad. Supposed to get a free hot drink voucher didn’t work even though I fulfilled the criteria. Told by staff nothing to do with them contact head office Then we went to the main till. No other staff around except one young lad who obviously didn’t want to be there and responses to my questions were by way of a grunt. A coherent pleasant response would have been good. Asking for a smile I think would have been a step too far. Sorry but lost my custom in future.
July 6, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Wendy,
I'm disappointed to see your visit and experience was not up to par, if you would like to discuss anything further please can you email into enquiries@britishgardencentres.com with reference to this review and with which centre you visited so we can raise this further.
I do hope you give us another chance in the future,
Kind Regards.
Lovely garden centre at Chapel St.Leonards
I went to the garden centre at Chapel St.Leonards to get some plants for my daughter in law.I asked the man who worked there where I would find them he was very helpful and I managed to buy what she wanted.At the desk the man found me a large box to carry them home in.Very impressed with the service.
July 6, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Kathleen,
Thank you for your kind words, we're glad to see your visit was enjoyable! I'll pass your kind comments on to the team at Chapel.
Best wishes
Advertisement
BuyingDavid Austin roses. Best locally.
10% off day and roses looked so good x
July 6, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your feedback, so glad to see you love our Roses as much as we do! We hope to see you again soon.
Kind Regards
Appeared lack of outdoor staff
Appeared lack of outdoor staff, all plants required watering, and watering correctly not just sprayed over the top, asked the lady she said we need somebody watering all day in this weather, but i haven't time
July 4, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Nick,
Thank you for your feedback, I hope the rest of your visit was still enjoyable. If you'd be willing to share which centre you visited by emailing us at enquiries@britishgardencentres.com with your review attached i'll pass your feedback on.
Kind Regards
Such nice helpful and friendly staff
Such nice helpful and friendly staff. Lovely range of plants.
July 8, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Debbie,
So glad to see our team made your visit a special one, we hope to see you again soon!
Kind regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.