britishgardencentres.com Reviews 

Visited the BGC in diss and it wasn’t a pleasant experience. Happy for mistakes to be made but the lack of professionalism that comes with it is what ruined the experienced.

Ordered food and drinks and only part of the order arrived. When we enquired about the missing part there was a huge debate because they stated it had arrived or not even been ordered but we had a receipt. For such a simple resolution it took forever to resolve and then the lack of professionalism by the staff after made it not enjoyable at all. The staff who were made aware of the error continued to look at our table and speak with each other whilst pulling faces. For someone who manages over 40 members of staff on a weekly basis coaching customer services, this was extremely disappointing to witness.

It’s a shame as the coffee was nice, but probably won’t return due to today experience.

Superb Christmas dinner at Brigg Garden Centre today. Super at table service in a great Christmas atmosphere. Good value too. Well done to all involved.

Had Christmas lunch today in Braintree,really enjoyed the meal. Becci our waitress was brilliant 👏. Perfect service from her and a very happy delightful lady that made us smile.

My recent visit for Levingtons Compost was for sale with a saving of £ 5.48 if buying 2 bags. I also found a coat at a greatly reduced price so I had a most successful visit. Ending with a most personable friendly member of staff at the till. Many thanks and a recommendation for the staff member named Annie G.

I have been coming to this garden centre / nursery for over 38 years - now Tansley Barn in Matlock/ The restaurant has gone steadily down hill since being taken over by British Garden Centres. Today the Steak and Ale Pie (from the Specials Menu) was all but inedible. It was far, far too salty and the pastry was way below the usual standard. I have to say the vegetables were adequate and the carrots superb, but the rest was so salty it ruined the whole meal.

This Garden Centre was aquired from Wyevale when they sold all their garden centre's. We go into the Restaurant regularly to have lunch as a family. Facilities are good and dogs are allowed in a separate marquee extension. Food is constantly excellent. Staff are friendly. Good choice on the menu and specials including vegetarian. Food always comes out quickly. Prices are average but more than made up for by the service and menu choice. Afternoon tea is by appointment and excellent.

Bought plant online. BGC sent me wrong plant. They would not refund or send me appropriate packaging to return a live (now larger) plant. They expected me to return in perfect condition at my own cost.

Delivered on time, driver was helpful, friendly and unloaded the wood store safely.
Good value.

The delivery was in good time and delivered by a very helpful man. The product was clean and easy to handle.

Great service for a difficult customer! We live outside the UK so we weren't a straightforward transaction. However, everyone we dealt with was so helpful and we received our table and chairs with the minimum of fuss.

I received the gift card 2 days after I purchased it. This gift card is a Christmas present for my mum.

I revisited a garden centre that I used to visit on a regular basis. Hadn’t been for a few months and was very disappointed with what I was greeted with.

I ordered the brunch omlette and the size of this food item had halved in size. Very very disappointing especially when the price had increased.

Will not be returning.

Irton garden centre breakfast. Very disappointing, eaten here a few times before but the other day we called in and it was inedible. Sausage sandwich clearly micro-warmed up sausages horrible bread, way way too much margarine … so disappointed, the coffee was so weak it may as well have been milk an water, complete waste of money.

We ordered in store with a promised delivery within 2 weeks it’s now week 3 no delivery and no one seems to know where our order is or when it might be delivered. Call backs are promised when we ring the store but they don’t always happen.
£1300 of our money gone and nothing to show for it

We purchased what was described as trailing lobelia in blue and in white. Neither sorts were trailing, both sorts were short lived, and the "white" turned out to be pale mauve. In contrast, those we bought at the local pound shop were correctly described and are still going strong.

The staff are always friendly and there is always a good selection of plants

Hardly any of the many plants bought from last year have survived or reappeared. I have bought some of your plants this year for one more try.

We have always loved Loxley garden centre but now under new ownership British Garden Centres it is even better.lovely plants of every description lovely shopping area and a brilliant cafe.

Bought some busy lizzies beautiful purple flowers and put them in planters and they have masses of flowers and am enjoying them friends admire them tell them they come from Irton garden centre thanks