Budgetdirect Reviews 

Poorly communicated car repairer didn’t even that a good look at car for repairs and written it off hole process took 4 weeks with no car and gave them payment details for pay out and was then misinformed about payment. I’ll never get insurance with them again and highly recommend not to use them.

Happy that I moved from other insurer to BudgetDirect,saved money and the process was easy

Absolutely friendly and understanding guy. He knew what he was doing and did everything perfectly. Should be more people out there like him.

The best price and it was easy to set up over the phone

Website is very easy to use and hope if I ever need to make a claim I’m hoping it’s just as easy

Absolute thiefs.
Have had home insurance with them for multiple years.
We had severe wind warnings that caused the inside roof of the garage to collapse.

Claims person said that the roof collapsed due to fixing failure.

Contested this, and they just say there is no proof of water damage - at no point has anyone claimed water damage.

Raised a complaint and they said the wouldnt do anything without a formal builders report.

Got a builder in to asses the damage, they wrote a report that it was a cause of the high winds and not due to wear and tear.
Reopend the complaint and Budget just say they do not accept it as a formal report and that there is no evidence of water ingress (which was never even part of this.)

And just say they will not accept a claim.
What is the point of home insurance, when they will not cover the exact things I am insured for.

Service and price being a pensioner could not afford to pay full cover,plus I have been previously insured with budget direct for approximately 30 yrs

Stay away they are terrible. Got my car damaged by a drunk driver as it was parked. Had to pay the excess, no help, no follow up, it's constant back and forth. The staff is lost and most of the time embarrassed the way they have to handle issues. Honestly, look elswhere.

It was so easy and quick to compare and change my policy to budgetdirect . Why did it take me so long .

Very gowns quick to respond

If you have a write off, they will do everything they can do to undervalue your car, including the fact they do not use "like for like" comparison. In the process of rectifying that but I'm absolutely appalled by this.

Very good service, well explained in detail about the coverage in every situation ,processional language

Fair pricing, well organised, easy to sign up online without any
issue.

The most important was that I was able to get a money saving insurance based on my age, low usage and kms.Others do not consider this enough. Their one cost for all is inflexible.Thanks.David.

Excellent service and value for money

Increased my premiums by over 60% over 2 years despite no claims and the vehicle depreciating in value. Shopped around and found everyone else supplying comprehensive insurance for $1400-1200 cheaper! I also had someone hit my Towbar in traffic and rang them to ask what to do and was treated like a criminal and essentially advised not to make a claim with threats of having to pay excesses if found in anyway at fault. They refused to take down the other drivers details unless I proceeded with a claim and advised me to get an independent assessment at my own cost. SHOCKING SERVICE AND PRICE

Easy on line experience and saved dollars.

I've had this policy for over a year now and I put in my first claim as the tenant defaulted. Firstly, the consultant claimed for 2 specific reasons that the claim would be denied. With no experience of how insurance works as this is my first ever insurance claim I was able to prove the claim manager incorrect in less than 30 mins after going through the data on both points. She then admitted she got this clearly wrong afterwards. The team leader then denied the claim ultimately after for a 3rd invented reason which is a deliberate misinterpretation of policy. This experience really throws into question the competence, intelligence and integrity of the employees at budget direct. I will now be going through the extensive complaints/appeal process. I will never use budget direct again in any capacity and I highly recommend everyone else do the same. They are the reason the general public don't trust insurance companies.