Competitively priced, full documentation available, easy-to-navigate web site, straightforward process, and real live people to talk to if necessary. HOWEVER you're foced into automatic renewal and... See more
Company replied
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Review summary
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This is going to be a difficult review as it is purely based on purchasing the policy and not needing any aspect of the customer services. So....the clarity of their website, as well as the gui... See more
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I do think all insurance policies are basically the same as long as the same cover is selected. It depends on the price these days. It only shows whether the company is good or bad when they are neede... See more
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*update on complaint Budget did get in touch after this review was made and have said they will refund the fee as a goodwill gesture. I am happy to update this to a 4 star after their service afte... See more
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Company details
Written by the company
Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- 0344 412 2118
- socialresponders@bglgroup.co.uk
- budgetinsurance.com
4.3
Excellent
18K reviews
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Simple Process
It was a simple process to strain a realistic quotation on the companies website site. My insurance is underwritten by Ageas which I have used before. The proof will be how well the company reacts if I unfortunately have an accident.
May 26, 2026
May use AI-assist with repliesRead more
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time will tell
Simple, strait forward and commercially competitive. Hopefully I will not need to put them to the real test by making a claim.
June 5, 2026
Reply from Budgetinsurance
Hi,
Thank you for sharing your feedback with us. It is great to hear that you found the process simple, straightforward, and competitively priced.
Leanne
Budget insurance took a payment out of…
Budget insurance took a payment out of my account £1130 without my permission, I was previously insured with them and they had kept my account details on file with out my knowledge, had to take the morning off work to try to sort it out was talking to 3 different customer service operators and still no answer with they are going to refund me or not , my bank confirmed they took the payment.. very bad experience that a company can do this with no explanation
June 5, 2026
Unprompted review
Reply from Budgetinsurance
Hi Emma,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and can understand how concerning and frustrating it must have been to discover a payment of this size had been taken from your account unexpectedly, particularly when you then had to spend time contacting multiple advisers to try to resolve the issue. We have escalated this to our complaints team for them to review and we will contact you with the compaint reference number.
Vicky
We would like the opportunity to investigate this matter further and understand exactly what has happened.
Best
I bought my car insurance from Budget insurance through Comfuse.com. Their prices suited my budget. Very helpful and simple than I thought.
May 26, 2026
Reply from Budgetinsurance
Hi Mary,
Thank you for taking the time to leave your 5 star review!
We’re pleased to hear that you found the process simple and that the price suited your budget. It’s great to know our service met your expectations and made arranging your insurance straightforward.
Welcome to Budget Insurance!
Thanks Laura
You where very informative and very…
You where very informative and very helpful plus first class on your quotes
June 4, 2026
Reply from Budgetinsurance
Hi Janet,
Thank you for your 5 star review and feedback. It's great to hear that you found us helpful, informative, and loved our quotes.
Leanne
quick and effecient
May 23, 2026
first time i have delt with company…
first time i have delt with company found the whole thing was well explained step by step
documents on my laptop within the hour
the final cost was a little lower so yes very good
June 1, 2026
Reply from Budgetinsurance
Hi Peter,
We’re so glad to hear you had such a great first experience. It’s wonderful that everything was explained clearly step by step and that you got your documents within the hour. Saving a little extra on the final cost is always a brilliant bonus.
Leanne
Greedy charges
I have been with budget for a number of years, however I will not use them again. They have consistently increased excess rates in policies without informing me.
I have previously selected to pay by monthly direct debit. In February 2026
I bought an old diesel golf as a going to work car, I contacted Budget hoping to get a deal to insure it with my existing policy, they wanted over £300 for the pleasure, despite my full no claims and getting zero customer loyalty or discount. I declined. I got a better level of cover with SAGA for half the price, so clearly they wanted my business.
In May/June I then gave my wife the Ford focus insured with Budget, I enquired about cancelling the policy, bearing in mind it is £15 a month.
Budget wanted £82 to cancel my policy, nothing short of greedy and underhand fees for pressing a button on a computer.
Budget will join the AA and Admiral group who have also fleeced me in the past.
Further update following the review being published. Budget tried to call me, but I was unavailable. They then emailed me to advise me to use the virtual assistant and state ‘I need to speak to someone’
When I connected to the assistant and got through to a human, they didn’t know why I was contacting them. I really have no patience for this kind of fake customer service.
June 3, 2026
Unprompted review
Reply from Budgetinsurance
Hi James,
Thank you for your feedback.
We're sorry to hear that you're disappointed with your experience. We understand your frustration regarding policy costs, cancellation fees, and the value you received as a long-standing customer.
While our charges and policy terms are detailed in the documentation provided throughout the policy term, we appreciate that they did not meet your expectations. We're also sorry that we were unable to offer a more competitive quote when you enquired about insuring an additional vehicle.
When policies are cancelled mid-term, as well as the cancellation fee, any additional extras included are purchased at the start of the policy and are required to be paid for.
If you think that the charges are incorrectly calculated, we would be happy to review this if you send policy details to us at socialresponders@bglgroup.co.uk.
Vicky
Don’t trust what they tell you on the chat
I contacted Budget Insurance through the online chat. I wanted european breadown cover add on. An hour later the Budget rep had told me Switzerland was not covered at all to drive in and I would only have third party cover in the eu, only to change their mind when I questioned them further and tried to buy more add ons to make sure I was covered. A very frustrating waste of an hour with what should have been a simple add on. I don’t trust their reps, they have no idea about the products but pretend they do. Very dangerous mix when it’s important insurance.
June 3, 2026
Unprompted review
Reply from Budgetinsurance
Hi Kate,
Thank you for your feedback.
We're sorry to hear about your experience and appreciate how frustrating it must have been to receive conflicting information regarding your European cover, particularly when arranging insurance for travel abroad.
We take matters like this very seriously, as it's important that our customers receive clear and accurate information. Your concerns have already been escalated as a formal complaint and are currently being investigated. We will be in touch with your complaint reference number.
Vicky
Reply from Budgetinsurance
Hi Philip,
Thank you for your review and five-star feedback!
Vicky
Reply from Budgetinsurance
Hi Laurence,
It's fantastic to hear you found it easy to contact our customer services team!
Kirsty
Easy to setup on line
Easy to setup on line. I had to make a phone call to make an adjustment.The person I spoke to was very helpful it was sorted quickly. Very happy with the service thanks 👍😊
May 27, 2026
Reply from Budgetinsurance
Hi Patrick,
I'm pleased to hear you found it easy setting up your insurance online with ourselves and our customer services team very helpful!
Kirsty
Easy to use
Good price, 2nd year with them. Web site crashed a few times but renewal was relatively easy
May 16, 2026
Reply from Budgetinsurance
Hi David,
Thank you for your review and bringing the website issues to our attention. Welcome back!
Rachel
Beware
Beware , make sure you screenshot your proposal form as this company will say it's incorrect and come back with an additional premium. Im contacting the insurance ombudsman as there trying to make me pay an additional premium for a none fault accident 4 years ago. Think twice
June 1, 2026
Reply from Budgetinsurance
Hi Dave,
Thank you for your feedback. We're sorry to hear that you're unhappy with the outcome of our validation process.
When obtaining a quote, we ask customers to disclose all accidents and claims within the requested period, including those where no fault was attributed to them. This information is required by our insurers when calculating premiums and helps to avoid any unexpected changes to the price once the policy has been set up.
If information comes to light after the policy has started that differs from the details originally provided, this can result in a change to the premium. We appreciate that this can be frustrating.
Vicky
I have tried to speak them and have had…
I have tried to speak them and have had to wait for an Agent currently on hold for over half an hour and still no reply very unsatisfactory. Barbara cole
June 1, 2026
Reply from Budgetinsurance
Hi Barbara,
I am sorry you have been kept waiting on hold for over half an hour today. I completely understand how frustrating and unsatisfactory this experience must be for you.
We always want to get you through to someone quickly, and I am sorry we have let you down. We want to make things right, so we will be in touch with you to see how we can help.
Leanne
Avoid
Wanted nothing to do with investigating the matter when we got crashed into, spent 3 months chasing them to keep getting passed on to 3rd party companies who just slap the details on a file and never look into it. Chased them 6 times over 3 months. Gave up in the end. Will never use Budget again.
May 31, 2026
Unprompted review
Reply from Budgetinsurance
Hi Jorden,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to repeatedly chase updates and feel that your claim was not being progressed.
This is not the level of service we aim to provide. We'd like the opportunity to look into what happened, so please contact us directly with your claim details and we'll be happy to review the matter further.
Please send your policy to us at socialresponders@bglgroup.co.uk so that we can fully review this for you.
Vicky
Helpful
Talked me through process very clearly.most helpful.they even lowered my premium when they checked my no claims,where they found that I had more than I thought.reccommended
May 23, 2026
Reply from Budgetinsurance
Hi Terry.
Thank you for your great 5 star review. It's fantastic to hear you would recommend us.
Rachel
Where do I begin! So Disappointing
Where do I begin!
1. My insurance is due for renewal. Budget emailed me to renew my insurance with a link. Can I renew it? NO. Why? Cloudflare will not allow me access to the Budget website to renew my insurance. I am Blocked, reason unknown.
2. Contact Budget you say. How? Emailed, twice, explaining the situation. Response. None!
3. If all fails, download the app! How? Unable to download the app because all searches on the App Store bring up Zero results.
You have to question. If you are blocked from Budget every which way, then how confident are you they would ever sort anything out if you had an accident, or worse?
May 28, 2026
Unprompted review
Reply from Budgetinsurance
Hi Poppey,
We’re sorry to hear about the difficulties you’ve experienced when trying to renew your policy.
We understand how frustrating it must have been to experience issues accessing the website and then be unable to locate the app. We also apologise if you did not receive a response to your emails as expected.
While we appreciate your concerns, please be assured that we do have contact numbers available for customers to discuss their renewal directly with our team, as well as dedicated claims lines available should you ever need to report an accident or make a claim. Alternatively if you send your policy details to us at socialresponders@bglgroup.co.uk we will be happy to help.
Vicky
Reply from Budgetinsurance
Hi Mr S Griffiths,
I'm pleased to hear you found the site easy to use!
Kirsty
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