I purchased my Bugaboo Fox 3 Pram in 2022 from a 3rd party seller. Overall I love the pram, as it's easy to manoeuvre, has a large basket and most importantly, is really comfortable for my son. I have... See more
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I have placed an order for a stroller bundle clearly marking the correct address, but DHL track and trace link showed a different one which does not even exist and then delivery failed. It has been... See more
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I am traveling aroun the world And to carry my stuff is hard and heavy, so I did chose to buy bugaboo cameleon 3. I am traveling with it around one year h. Have no problem with it, only the gummy for... See more
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Bugaboo offer a wide range of buggys and they’re all super strong and reliable. We have a Fox and the butterfly, I which recently we had an issue that was promptly resolved. The frame snapped and t... See more
Company details
Written by the company
Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.
Contact info
Paasheuvelweg 9A, 1105 BE, Amsterdam, Netherlands
- www.bugaboo.com
3.9
Great
3K reviews
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Amazing customer service!
My bugaboo butterfly has had two issues however the service has always been great on replacing the items that have needed. The service from Ledina especially has been exceptional. I am so so so pleased with the kindness I have received and the help in order to ensure I have a working pram.
February 20, 2026
Unprompted review
Reply from Bugaboo
Dear Sarah,
Thank you so much for your kind words.
We are delighted that you took the time to share your experience with us, and we are very happy to hear that you had such a positive experience with our customer service team. We will make sure to share and celebrate your feedback with Ledina.
We wish you a great day!
All the best,
Your Bugaboo team
Excellent product and excellent service
January 25, 2026
Reply from Bugaboo
Hello Terry,
Thank you for feedback ❤️
We hope you continue enjoying your Bugaboo pushchair with the new Bugaboo Performance Winter Footmuff. We are sure that your child is feeling the comfort, coziness, and warmth provided by our footmuff.
Best wishes,
Bugaboo Team.
Absolutely appalling returns process
I bought a Butterfly 2 pram and it wasn’t suitable for our needs (the capsule was impossible to get on and off the pram with the adaptors). I sent it back through their 60 day return promise and it’s now been over three weeks and they haven’t even acknowledged the return let alone processed the refund. I have called customer service twice only to be told “sorry but there’s nothing I can do” and “I’ve message the warehouse and they haven’t responded to my messages”. This is appalling customer service and makes a total mockery of the returns policy if our returns will take months to be processed. I’m waiting on an $800 refund and can’t buy another travel pram until this return is confirmed. Absolutely terrible customer service.
February 3, 2026
Unprompted review
Reply from Bugaboo
Hello Maddie,
We are very sorry to hear about your experience with us. We had requested some information regarding your case so that we could investigate what happened and take steps to prevent it from happening again. Unfortunately, we did not receive a response with the requested information.
As we are unable to review the details of your case, we can only offer our sincere apologies.
Best wishes,
Bugaboo Team.
fast and reliable
The bugaboo butterfly 2 is light comfortable and very usable. Wheels are nice to the push and is quite stable despite its narrow width
December 2, 2025
Reply from Bugaboo
Hi Filippo,
Thanks for sharing your experience! We’re thrilled to hear you’re happy with your Bugaboo Butterfly 2, and enjoy its comfortable, lightweight strolling experience. Best wishes,
Bugaboo Team
TERRIBLE QUALITY BUGGY ASWELL AS SERVICE
TERRIBLE QUALITY AND SERVICE. Spent a fortune on my bugaboo dragonfly, keeps breaking and slipping out of position making it dangerous and unsafe to use. Reached out to them and they want me to send it back, though i only own one EXPENSIVE buggy. The quality is extremely poor aswell as there customer service. What a shame....
January 22, 2026
Unprompted review
Reply from Bugaboo
Thank you for taking the time to share your feedback.
Please note that your claim is still open with us, and we are currently awaiting your response. We are more than happy to continue supporting you as soon as you reply to our last email.
Our team is here and ready to assist you further.
Kind regards,
Bugaboo Team
Really helpful and responsive service…
Really helpful and responsive service to support me with an issue with my stroller, swiftly helping to identify a solution.
January 13, 2026
Unprompted review
Reply from Bugaboo
Hi Helen,
Thank you for taking the time to leave this review.
We’re happy to hear that you found our service helpful and responsive, and that we could support you in resolving the issue with your stroller.
Sincerely,
Bugaboo team
Cosy and easy to use
We are happy with the Fox 5, and also the all weather sack. Both my wife and I find it easy to use, convenient and cosy.
January 5, 2026
Reply from Bugaboo
Dear Borjan,
Thank you for taking the time to share your feedback! We’re very happy to hear that you and your family have had a positive experience with your Bugaboo Fox 5! We wish you many more happy moments with your Bugaboo!
Best wishes,
Bugaboo Team.
Bugaboo Fox 5 pram
Bugaboo Fox 5 pram
I bought the Fox 5 for our first child based on many positive reviews from the online world and some of our friends. Desipe being more expensive, we wanted to have something solid.
We like the pram, however, we keep having issues and had to make a claim already 4 times, 10 months into ownership of the pram.
For such a thing, that your life depends on on daily basis, this is a great pain.
Add terrible customer experience from the local retailer and the positives from the general usage are soon almost overweighted by the negatives.
Dont know what happened, if its just a bad luck, but besides the basinet, all parts on the pram had to be replaced.
The wheels start squeaking after any rain (we dont live by sea) and have to be cleaned and greased up, the handle gets stuck quite often. And now, the plastic rivet at the botom floor just gave up - which leads us to claim no. 5.
Disappointed.
EDIT:
The retailer said that the issue with the rivet cannot be put down as a claim - we must have damaged it ourselves. Without any inspection, based on a single picture. However - as a gesture of good will, they immediatelly added, they will replace the part for free.
I guess I should be happy, but the truth is - I think they are only leveraging the desperate position of us parents without a pram and fear that if we would go down with this as a regular claim, we would be granted by the law to ask for our money back completely, as there is already multiple claims per a single product.
Thus they are refusing the claim, but doing a "favor", which is not legally binding in any way for them.
I am 98% sure we did not cause the issue, but I need to be using the pram as soon as possible, so I accepted this resolution.
But I feel bitter rather than happy.
Trust is broken - cannot recommend to purchase the pram to anyone at the moment.
Tomas
Czech rep.
January 18, 2026
Unprompted review
Reply from Bugaboo
Hi Tomas,
Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you’ve encountered with your Fox 5, and we completely understand how frustrating this must be. This is certainly not the experience we want for our customers.
We want to assure you that we are currently reviewing your case together with your retailer. For any updates or further questions, we kindly encourage you to continue communicating through your retailer, as they remain your main point of contact for service and warranty support.
Please rest assured that your case will stay open on our side as well, should you wish to share any additional questions, concerns, or feedback.
Thank you again for bringing this to our attention and for giving us the opportunity to support you and improve your experience.
Kind regards,
The Bugaboo Team
Customer service could be better
My parcel is held up with DPD for some reason which I appreciate isn’t Bugaboo’s fault but I am trying to get a replacement sent out and they are telling me to just order another one whilst the one lost with DPD makes its way back to them. Why should I fork out for another order without receiving a refund yet (through no fault of my own may I add)?!
January 13, 2026
Unprompted review
Reply from Bugaboo
Hi Hayley,
Thank you for sharing your feedback. We’re sorry to hear about the experience you’re having with your order.
We’d be happy to continue the conversation via email and work together to find the best possible solution for you.
Kind regards,
Prompt delivery and item as described…
Prompt delivery and item as described and a valued item for my grandson
December 31, 2025
Reply from Bugaboo
Dear Paul,
Thank you for sharing your feedback! We’re delighted to hear that you had a great experience with the delivery of your Bugaboo product. We hope your grandson enjoys every moment with it!
Kind regards,
Reply from Bugaboo
Hi Dee B,
Thank you so much for your feedback! We’re delighted to hear that you find Bugaboo products high-quality and effective. We hope you and your little one enjoy countless adventures together with them!
Best regards,
Fantastic customer service
I have been very impressed by the top notch customer service from Ledina the Service Coordinator EMEA/UK. She was incredibly helpful and fast to resolve a recent issue with my Bugaboo Butterfly via warranty. I would highly recommend both the brand for a lovely user friendly buggy, but mostly for the fantastic customer service experience.
January 7, 2026
Unprompted review
Reply from Bugaboo
Hello FM,
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you were impressed with our customer service and warranty support.
Providing reliable support and taking good care of our customers is very important to us, so your feedback truly means a lot to our team.
Thank you for choosing Bugaboo, we’re happy to be part of your family now.
Best wishes,
Bugaboo Team.
Simply the best pushchair in the world
Simply the best pushchair in the world! But not the cheapest one.
June 25, 2025
Reply from Bugaboo
Hi Katherina,
Thank you so much for your feedback! We’re thrilled to hear that you love your Bugaboo stroller. Wishing you and your little one countless adventures together!
Kind regards,
Returning customer
Second purchase from the company. First was a buggy and now a cosy toes. They might be more expensive than others but are worth it for the build quality and customer service 👍
January 6, 2026
Unprompted review
Reply from Bugaboo
Hi there,
Thank you so much for your feedback! We’re delighted to hear that you love Bugaboo products. We hope they bring you and your little one countless joyful moments and exciting adventures together!
Kind regards,
BUGABOO DRAGONFLY NOT FIT FOR PURPOSE
I bought the bugaboo dragonfly and it’s completely useless. The front wheels jam if you even go over a leaf so you have to carry a stick and stop every 2 minutes to unclog them. It’s a TERRIBLE product. This is a common issue there are loads of reviews saying the same. Their website is useless and just says the issue has been fixed and the wheels improved - how? - I haven’t been sent any replacement wheels. I’m about to buy a replacement pram having spent over £1000 on this one it’s an absolute outrage.
January 4, 2026
Unprompted review
Reply from Bugaboo
Hello Olivia,
Thank you for your feedback! We’ve reached out to you to check how we can best resolve the issue.
Kind regards,
Bugaboo fox 5
I had an issue with my bugaboo fox 5 just after using it for less than 2 months, and the customer service didnt hesitate, and sent me a replacement stroller. (New). Although the comunication took a while, everything went smoothly. Good customer service!
October 20, 2025
Unprompted review
Reply from Bugaboo
Hi Bernadett Deak,
Thank you so much for sharing your experience!
We’re delighted to hear that our team was able to resolve the issue quickly and provide you with a replacement Bugaboo Fox 5. While we appreciate your patience during the communication process, we’re thrilled everything went smoothly in the end. At Bugaboo, we’re committed to delivering not only high-quality products but also exceptional service whenever you need us. Your feedback means a lot and helps us keep improving.
Enjoy your new stroller and thank you for being part of the Bugaboo family!
Sincerely,
Bugaboo team
Reply from Bugaboo
Hi Martin,
Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts about your Bugaboo product.
At Bugaboo, we are committed to using sustainable materials and practices to help protect the environment. This dedication to quality and sustainability is what makes our products premium.
Kind regards,
Reply from Bugaboo
Hi Natalia,
Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts about your Bugaboo product. We hope you enjoy every moment with it and have many wonderful adventures ahead!
Kind regards,
A fault with my bugaboo butterfly
A fault with my bugaboo butterfly. Service was quick to respond and sent out replacement fast.
December 14, 2025
Unprompted review
Reply from Bugaboo
Thank you so much for your kind words, Jane. We really appreciate you taking the time out of your day to share your experience with us, and we are extremely glad to hear you had an amazing experience with our Customer Service Team.
Kind regards,
No support, no feedback, no shipment of orders
For a stroller we bought this summer I purchased an accessory for my wife for Xmas. Their mobile site made me buy 2 items instead of 1. When I saw the order confirmation email I immediately sent a message to notify of the mistake.
Since then I keep emailing to every email address I have form them, but get no replies. It's also not clear if they ever shipped the package. And on their carrier's tracking page there is no update.
For a brand like Bugaboo that charges premium, I would have expected premium service. Major disappointment!
November 30, 2025
Unprompted review
Reply from Bugaboo
Hello! Thank you for sharing your feedback regarding your Bugaboo order. We’d like to inform you that once an order has been completed, we’re unable to modify its details. However, we have responded to your previous emails and have requested a refund for your order following your confirmation. We sincerely apologize for any inconvenience caused and, if you have any further questions or need assistance, please don’t hesitate to reach out via the following link https://service.bugaboo.com/s/product-support?selectedItem=Product_Support__c&language=en_ES&Country=ES Our service team will be happy to help. Regards,
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