I purchased my Bugaboo Fox 3 Pram in 2022 from a 3rd party seller. Overall I love the pram, as it's easy to manoeuvre, has a large basket and most importantly, is really comfortable for my son. I have... See more
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Review summary
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Based on these reviews
I have placed an order for a stroller bundle clearly marking the correct address, but DHL track and trace link showed a different one which does not even exist and then delivery failed. It has been... See more
Company replied
I am traveling aroun the world And to carry my stuff is hard and heavy, so I did chose to buy bugaboo cameleon 3. I am traveling with it around one year h. Have no problem with it, only the gummy for... See more
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Bugaboo offer a wide range of buggys and they’re all super strong and reliable. We have a Fox and the butterfly, I which recently we had an issue that was promptly resolved. The frame snapped and t... See more
Company details
Written by the company
Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.
Contact info
Paasheuvelweg 9A, 1105 BE, Amsterdam, Netherlands
- www.bugaboo.com
3.9
Great
3K reviews
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Bugaboo parent
Been with Bugaboo since 2011, I would never choose another pram brand, as nothing comes close to Bugaboo. Recently had to do warranty claim on faded bugaboo hood, whole process was super easy and resolved in 2 days! I could not ask for better service and quick turnaround. Have 4 children growing up together with Bugaboo.
October 12, 2025
Unprompted review
Reply from Bugaboo
Hi Dovile,
We appreciate your long-term loyalty since 2011! We're happy to hear that the warranty claim process for your Bugaboo hood was easy and resolved quickly. It's wonderful knowing your four children are growing up with Bugaboo.
Thanks for your positive feedback and please feel free to contact us, should you need additional help.
Sincerely,
The Bugaboo team
Broken donkey 5 quickly resolved by cs
Ordered the donkey 5 which was shortly after ordering delivered but unfortunately with a completely broken handle on one side. Customer service responded quickly but I personally dislike the choice of Words by putting this under warranty conditions as it’s completely damaged upon arrival. I personally wouldn’t buy bugaboo again because of my experiences up till now compared to the quality and service of my other Nuna stroller.
October 13, 2025
Unprompted review
Reply from Bugaboo
Dear Lisa,
Thanks for sharing your experience with us.
We're truly sorry to hear that your Donkey 5 arrived damaged, and we appreciate you bringing this to our attention. Your feedback is incredibly valuable and helps us improve both our product quality and communication going forward.
We’re glad to see that the replacement item has been delivered to you today.
Please note that we mention “under warranty” only to indicate that the damaged part was replaced for you free of charge.
Please don’t hesitate to reach out if there’s anything else we can do to assist you.
Sincerely,
The Bugaboo Team
Shocking customer service waiting over…
Shocking customer service waiting over 2 weeks for a refund !
September 29, 2025
Reply from Bugaboo
Hi LE,
Thanks for sharing your experience.
We understand there has been delay in your refund which is causing frustration on your end. Our service team is working towards getting this resolved as soon as possible for you.
Thanks again for your time and should you have additional questions feel free to reach out to us!
Sincerely,
The Bugaboo team
5/5 customer service
I had a small issue with my stroller and the Bugaboo team handled it with great care and understanding. The communication was clear, quick, and very kind — they really made the process easy and stress-free. It’s reassuring to see such thoughtful customer service. Highly recommend!
October 10, 2025
Unprompted review
Reply from Bugaboo
Hi Romain,
Thank you so much for your kind words! We're thrilled to hear that our team was able to support you in such a thoughtful and helpful way. It's great to know the communication was clear and made everything feel stress-free.
If you ever need any further assistance, don’t hesitate to reach out.
Sincerely,
The Bugaboo team
Bad value for money
Wheel of dragonfly buggy broke after 12 months going up a small curb by a zebra crossing. Was told it was out of warranty as it wasn't a manufacturer defect. Replacement wheels over £100. Wouldn't recommend.
September 26, 2025
Unprompted review
Reply from Bugaboo
Hello Tom,
We are sorry to hear about your poor experience with our customer service.
Thank you for bringing this to our attention and we assure you that we will make this right for you. Can we kindly ask you to contact our customer service via the following form: https://service.bugaboo.com/s/consumer-contact?language=en_GB
We look forward to receiving your claim and we thank you for taking the time to help us improve our service.
Best wishes,
Your team Bugaboo
10/10 Great service and help
10/10 Great service and help!
Thank you a lot and for Linda’s help !
September 25, 2025
Unprompted review
Reply from Bugaboo
Hi Safae!
Thanks so much for your lovely review and the 10/10 rating! We're so happy Linda could help. 😊
Enjoy your walks with the pushchair!
Sincerely,
The Bugaboo team
So dissapointing !
So dissapointing !! Never ever would trust you again !!
August 26, 2025
Unprompted review
Reply from Bugaboo
Hello Klediriola,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that you feel disappointed. Please know that we did our best to offer all possible support in your case, and we regret that none of the proposed solutions were suitable for you.
We kindly ask you to check your inbox, as we haven’t received a response to our last email.
We’re still here and happy to assist further if needed.
Kind regards,
Shopping online was easy and as soon as…
Shopping online was easy and as soon as I contacted costumer service they always reply ASAP with a great willingness to help. The bugaboo butterfly was better than I expected. Thank you again for all the help.
September 15, 2025
Unprompted review
Reply from Bugaboo
Hi Carolina!
Thanks for your lovely review!
We're glad the Bugaboo Butterfly exceeded your expectations and that our customer service team could assist you quickly. We're always here if you need anything!
Sincerely,
The Bugaboo team
Avoid unless you want to waste £1k
Purchased the Bugaboo Fox 5 for almost £1200 in Feb 2025. Didnt use it until May 2025. Its now Sept 2025 and the base on the bassinet has snapped clean off. We have waited 3 weeks (and counting) for a replacement. Still not heard anything after chasing 5x. What’s the point of a warranty that they refuse to honour? Avoid.
I’ve given them until Friday before I complete a chargeback for the full item price.
Edited to add:
After placing my review I was contacted by Bugaboo. They told me they were replacing the broken part ‘free of charge’. I had to remind them that they were not doing me a favour and the pram should not have broken less that 5 months in, and the part is SUPPOSED TO BE FREE OF CHARGE, under my warranty.
Utter utter incompetence.
September 2, 2025
Unprompted review
Reply from Bugaboo
Hi Shopna Begum,
Thank you for your review. We're sorry to hear about the issue and the delay you've experienced. Our team is looking into this and will follow up to ensure it's resolved as soon as possible.
Kind regards,
The Bugaboo Team
Fast and positive feedback from the…
Fast and positive feedback from the supportteam.
September 16, 2025
Unprompted review
Reply from Bugaboo
Hi Hanne,
Thank you for your great feedback! We're glad to hear that our support team provided fast and positive assistance. Your satisfaction means a lot to us, and we’re always here if you need further help.
Sincerely,
The Bugaboo team
I love this strollers
I love this strollers, but I´m sad because the ant parts are discontinued and I have 2 and a chair whit out chases and wheels
September 15, 2025
Unprompted review
Reply from Bugaboo
Hello Adriana,
Thank you for your feedback! Whilst we know that many parents love the Bugaboo Ant, our latest line-up of pushchairs – including Bugaboo Butterfly – is ready to meet the needs of all families.
Over the years, the Bugaboo Ant has been a part of countless family adventures. Now, we wave goodbye to this ultra-compact pushchair, and say hello to our new line-up.
Wishing you a lovely day!
Kind regards,
(Bugaboo Team)
Helped me when I had an issue with my…
Helped me when I had an issue with my stroller.
September 15, 2025
Unprompted review
Reply from Bugaboo
Hi! Thank you for sharing your feedback about your experience with Bugaboo. If you have any questions, warranty claims, or need support in the future, please don’t hesitate to reach out to us via the following link https://service.bugaboo.com/s/product-support?language=en_SE&Country=SE Our service team will be happy to assist you. Regards,
Really poor product and customer…
Really poor product and customer service for such a highly priced item!
The wheel came off our dragonfly after only 7 weeks of use. We were left without a working pram for 10 days before they sent new one out. They then wanted the broken frame sent back but refused to collect it, expecting me to carry the boxed up frame( which is extremely bulky!) to a drop off point. I explained I couldn’t carry this with a baby too, but no effort was made to offer a solution. The label to send back the frame also needed printing at home(don’t have a printer at home in 2025!) and again bugaboo offered no help in sorting this. The whole saga has been a huge inconvenience, and when you have a newborn it’s the last thing you have the time to be sorting. Would avoid buying anything from them in future.
September 15, 2025
Unprompted review
Reply from Bugaboo
Hello! Thanks so much for sharing your feedback with us regarding your Bugaboo warranty claim. We're really sorry to hear that you had an issue with your stroller, but we're happy we could resolve things quickly once we had all the necessary information. Just a friendly reminder that, once your replacement has been sent out, we kindly ask that the damaged item is returned to us. This helps us recycle it properly and responsibly. We’ve created a return label for you, so it’s nice and easy to send back. We're currently reviewing your case and will be in touch shortly via email to help finalize the return process. Regards,
Warranty dilemma
Warranty is a scam. The ball bearing failed and they said it is because of rust which is not covered.
1. Totally bs!
2. It wasn’t rust but dirt
3. Ball bearings should be stainless steel if not they are selling inferior products
Update:
Bugaboo re-reviewed and agreed to replace the broken front wheel. Changing the review from 1 star to 4 as they eventually honoured their warranty
September 12, 2025
Unprompted review
Reply from Bugaboo
Hello MD MD,
Thank you for the review! We are glad to hear that our customer service was able to provide a suitable solution for your warranty claim.
Wishing you a lovely day!
Kind regards,
(Bugaboo Team)
CAUTION
Bugaboo sent me a broken stroller and refused to replace it. They finally agreed I can return it for a refund, however having received confirmation from DPD it’s arrived back in their warehouse several days ago, bugaboo have not refunded me and have ignored my last 4 emails. I’ve tried calling, and all I’m told is I have to email. So I am now >£1000 down and have no stroller for my baby who’s due imminently. Their customer service is atrocious
September 8, 2025
Unprompted review
Reply from Bugaboo
Dear Sara,
Thanks for sharing your experience. We’re really sorry things didn’t go as expected. We know how important this is, especially with your baby arriving soon, and we’re working to get it sorted as quickly as possible.
Thanks for your patience, and we’ll do our best to make it right.
Sincerely,
The Bugaboo Team
They sent me the wrong item
They sent me the wrong item. I got in touch with them and they sorted it out really fast and efficient. I received the right item within a week very helpful.
August 22, 2025
Reply from Bugaboo
Hello Kelly,
Thank you for your positive feedback! We are happy to hear that our customer service team helped you out quickly and efficiently. Wishing you a lovely start of the week!
Kind regards,
(Bugaboo Team)
Very very helpful and very impressed…
Very very helpful and very impressed with how quickly you helped
September 3, 2025
Unprompted review
Reply from Bugaboo
Hello KatieCurtis,
Thank you for the positive feedback! We wish you a lovely afternoon.
Kind regards,
(Bugaboo Team)
Reply from Bugaboo
Hello,
Thank you for the positive feedback! Wish you a lovely day!
Kind regards,
(Bugaboo Team)
Reply from Bugaboo
Hello PB,
Thank you for your positive feedback! We hope you are happy with your order.
Kind regards,
(Bugaboo Team)
There was a misunderstanding about my…
There was a misunderstanding about my purchase with Bugaboo, but they handled it very kindly and professionally. Their customer service was thoughtful and solution-oriented, and they even sent me the product afterwards. It gave me a trustworthy feeling and showed me they truly prioritize the customer, not just their own interests. This makes me want to return to Bugaboo.
August 20, 2025
Reply from Bugaboo
Hello S. Abidhari,
Thank you for your positive feedback and we are glad to hear that you are happy with our customer service assistance.
Kind regards,
(Bugaboo Team)
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