Bupa Dental Care UK Reviews 

25,902
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,571 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally friendly staff and dental teams who consistently go out of their way to make everyone feel comfortable, valued, and completely at ease during visits. Customers consistently appreciate the high quality of care and efficient service, noting that procedures are always explained clearly and handled with great professionalism. However, some customers also noted frustrating issues with appointment scheduling, poor communication, and unexpected changes to their long-term treatment plans. A few reviewers experienced lengthy delays upon arrival, found it difficult to get through to reception for basic queries, or encountered unhelpful service.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming, consistently making patients... See more

Service

Users describe positive interactions with service, highlighting professional, welcoming, and caring staff who... See more

Customer service

People report positive experiences with customer service, noting that staff are very friendly, helpful, and... See more

User experience

Clients share high satisfaction on user experience, highlighting friendly staff, smooth consultations, and a... See more

Quality

Customers consistently note positive experiences with quality, praising the highest standards of equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Local Just a 15/20 minute drive away. If my husband needs to take the car to work, the buses are fairly regular. Nice friendly staff, always helpful & pleasant. Professional are just that, pro... See more

Rated 5 out of 5 stars

All the team from the ladies on reception, dentist Ahmed and Sarah my hygienist were all very friendly and made be feel reassured and welcome. I strongly recommend Bupa Dental Care and i am signing... See more

Rated 5 out of 5 stars

My main reason for recommending Bupa Dental Care Banbridge is the consistently excellent care provided by the whole team. Since the practice opened in Banbridge, I have always been treated with prof... See more

Rated 5 out of 5 stars

From reception staff to standard of treatment and care provided by Deepa the Dentist & Hygienist were exceptional. I thoroughly recommend Long Eaton Bupa Dental. It is expensive but the standard of... See more


Company details

  1. Dentist
  2. also in
  3. Cosmetic Dentist
  4. Dental Clinic
  5. Dental Hygienist
  6. Emergency Dental Service

Written by the company

Bupa Dental Care is one of the UK's leading dental providers, with more than 350 practices across the UK. We offer a wide range of services, from routine dental care and hygiene appointments to orthodontics, dental implants and specialist treatments. We're committed to helping patients achieve and maintain healthy smiles through high-quality care, convenient access and flexible ways to pay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

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No recent history of asking for reviews

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4.8

All reviews

(25,902)

3,476 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Care and Treatment

From reception staff to standard of treatment and care provided by Deepa the Dentist & Hygienist were exceptional. I thoroughly recommend Long Eaton Bupa Dental. It is expensive but the standard of care is worth it!

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Was very nervous about moving to a new dental practice.

Everyone was lovely and couldn’t have been more friendly.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Penzance Bupa Dental

Lovely and clean practice. I have been a customer for a good few years now. Dentists have always been lovely and helpful. Reception staff are just as kind and helpful.

October 7, 2026
Unprompted review
Rated 2 out of 5 stars

the prices seem to be rising at an…

the prices seem to be rising at an alarming rate . the staff are working very hard but is it for the company or the customer?

October 7, 2026
Unprompted review
Bupa Dental Care UK logo

Reply from Bupa Dental Care UK

Hi, we are sorry to hear that your experience did not meet your expectations. Our pricing is reviewed regularly to remain competitive, and we are always transparent about our prices. If you would like to discuss this further, please can you contact your practice and ask to speak with the practice manager. Many thanks

Rated 5 out of 5 stars

Staff are very helpful and well…

Staff are very helpful and well organised. It only takes a couple minute, Highly recommended. I'm on the Bupa plan, which is fair enough for people who want to look after their teeth but don't want to pay big chunk of money.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and caring

Professional and caring practice in Marlow with super friendly reception team. Highest of standards of equipment and treatment. I feel safe in my dentist’s hands.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Appointment with Nikki .....

As I have been a client for a number of years I still feel treated in the best possible way for me, with Nikki. She is so experienced and professional aswell as friendly, always guiding me in the appropriate way for what I need. I feel confident always with Nikki and feel although she is my dentist she is a like a friend too after all the years ☺️ which is so nice too. Always the best service, I recommend Nikki all the time. The Dental nurse was lovely too and very efficient ! Thankyou @Nikki & the crew at museumSquare 🌟🌟🌟🌟🌟

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

My visits are always a pleasure

My visits are always a pleasure - the timings are prompt and informative, from receptionist Bryony, Hygenist, Joanna, Dentist Jane and her nurse Lucy. Everyone there is at pains to make sure the visit is a success

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Hygienist 🥰

Staff always friendly hygienist adyln always makes me feel comfortable on every visit All in all treatment I recieve I am happy with been with bupa a number of years and had no issues with them

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience…

I received implants over 5 years ago and not one full year have they stayed in my mouth. This has caused me a lot of stress. I have been informed this is because I screech my teeth which was discussed in length before I received and paid for the treatment. These have fell out the night of my wedding ,trips away with the girls out for dinner things which I am meant to be able to use my teeth for. The amount of times I have had ask to get out of work to get them put back in is unbelievable. This has been a very traumatic time for me when I thought they would have stayed in for a very long time considering the price I paid.

September 30, 2026
Unprompted review
Bupa Dental Care UK logo

Reply from Bupa Dental Care UK

Hello, thank you for your review. We take patient feedback seriously and we are sorry to read your comments. If you would like to discuss this further, please contact the Bupa Dental Care Patient Complaints Team at patient.complaints@bupadentalcare.co.uk.

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