Buy a Bike Reviews 

581
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff for providing expert advice, excellent maintenance services, and ensuring a completely smooth, pressure-free purchasing process from start to finish. People also genuinely appreciate the remarkably fast delivery times and the wonderfully well-prepared bicycles that arrive completely ready for immediate collection or casual riding. However, some people mentioned occasional communication snags, delayed replies, or minor order details that required extra time and attention to sort out. A few customers experienced notable frustrations regarding specific repair requests or encountered minor issues with product configurations and missing component descriptions.

What people talk about most

Product

Customers had positive experiences with product, highlighting the great condition, competitive pricing, and... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their exceptional knowledge,... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and friendly staff who provide... See more

User experience

Consumers find user experience to be highly satisfactory from start to finish. Reviewers consistently mention... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting super fast and on-time arrivals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One week from order to delivery. Bike was assembled more than I expected - just needed to fix front wheel and pedals only. Bottle cage I'd ordered arrived fitted :-). Great condition, well packaged an... See more

Company replied

Rated 5 out of 5 stars

I bought my first ebike. The communication over the phone and via email was great. Collection process was well communicated too. I was nervous spending so much money on a bike but the team at... See more

Company replied

Rated 5 out of 5 stars

I had been looking for a new carbon road bike for a few months, until I spotted a 2025 Bianchi from Buy-a-Bike at a great price, and the right size! Staff were particularly helpful on the phone, an... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, ordered my new bike which wasn't a stock item. Arrived and assembled in store within two days. Set the bike up ready for riding on collection. Staff are very friendly, helpful and... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop

Written by the company

Lancashire Authorised Bike Dealer for Cube, Giant, Merida, Cannondale, Trek, GT, Bianchi and Riese & Muller. Bikes for all ages and disciplines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(581)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely the place to go.

Really helpful staff, who were all knowledgeable, with no pressure to purchase. Great selection of bikes for all budgets.

August 14, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

That's lovely to hear Tim, thank you.

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Rated 3 out of 5 stars

Got delivered fast but expensive

I like how fast my bike got delivered but a little expensive and dosent till the exact time on the wen its gonnna come.

August 5, 2025
Unprompted review
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Reply from Buy a Bike

I'm absolutely flummoxed by your 3 star review Mohamed.
We shipped your fully built bike the next working day after ordering on a 24 hour insured service for £19.95, with full Fedex tracking on your emailed receipt. I'm not sure what more we could do?

Rated 5 out of 5 stars

Superb Workshop Team

Team were super-helpful (and friendly) sorting a troublesome pedal; very much appreciated - two thumbs up

August 1, 2025
Unprompted review
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Reply from Buy a Bike

Glad we could help, thank you.

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Rated 5 out of 5 stars

Great Service, Great Bikes

Fantastic place to buy a bike!Recently my young son had a fall and the staff were happy to help get his bike back on the road again!Great service!

July 24, 2025
Unprompted review
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Reply from Buy a Bike

That's great to hear Catharine, thank you.

Rated 5 out of 5 stars

Highly recommended

Bought two bikes - Buy a Bike were brilliant, gave us good advice and the bikes were a good price. Would certainly shop there again.

July 7, 2025
Unprompted review
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Reply from Buy a Bike

Cheers Stephen.

Rated 5 out of 5 stars

Fantastic bike shop

Absolutely great place to buy a bike.ian is a absolute great guy an went through everything before I decided to buy an electric mountain bike.id recommend this shop to anyone as they know there bikes inside out an absolutely a great bunch of guys.

June 5, 2025
Unprompted review
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Reply from Buy a Bike

That's so kind of you to say Philip, thank you for leaving such a great review.

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Rated 5 out of 5 stars

Minor repair

Minor repair

Went in with bike with what turned out to be a minor fix, however, fixed on the spot with normal customer care I’ve received previously.

July 18, 2025
Unprompted review
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Reply from Buy a Bike

If we can we will Dave, thanks for the great review!

Rated 5 out of 5 stars

Amazing experience!

I went in looking for a new road bike not really knowing anything - so helpful and informative especially fitting and explaining the new bike. Really recommend and lovely people to help :))

July 12, 2025
Unprompted review
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Reply from Buy a Bike

Thank you so much for the lovely review Megan, a pleasure to meet you :-)

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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Ian was supportive and knowledgeable. Made sure bike was perfect for my needs not interested in just selling most expensive bike like online shops. Allowed to test ride to make sure I could make informed decisions. I thought I was 54 or medium but not the case. If I had purchased online I would have got it wrong. Cannot fault anything with these guys. Plus price was more than competitive.

June 26, 2025
Unprompted review
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Reply from Buy a Bike

Thank you so much for the great review Chris, very kind of you.

Rated 5 out of 5 stars

A nice friendly greeting on entry.

I walked in the store I was attended to right away.I was not sure what my needs were as far as the right cycle,after their help,I found the right cycle for my needs.
Lewis was so helpful without being pushy.
The next day after ridding my cycle I found the stock seat was not right for me,so choose another seat,and they even knocked a few quid off the retail price.
A nice helpful family.Highly recommend if you need a new cycle.
Jess Cunningham

June 25, 2025
Unprompted review
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Reply from Buy a Bike

Thank you so much Jess for the great review.

Rated 5 out of 5 stars

superb these guys

polite, helpful, diligent - these guys were great. Zero complaints from me, which almost never happens.

May 29, 2025
Buy a Bike logo

Reply from Buy a Bike

Thanks Robert, you're very kind.

Rated 5 out of 5 stars

This was my first experience of buying a new bike

This was my first experience of buy a brand new bike from a store and it couldn't have gone better. I arrived and was greeted by helpful and friendly staff and from my initial explanation of what I was looking for I knew for certain I had come to the right place. The staff knew exactly what I was looking for and recommended a few different types of bike and they knew a lot of useful information about each bike and helped explain anything I didn't understand.

June 24, 2025
Unprompted review
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Reply from Buy a Bike

Thanks for the super review Matt.

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Rated 5 out of 5 stars

Fantastic service highly recommend

Fantastic service
Very helpful and professional
Go above and beyond to help you choose the right bike for you with no pressure
I have had 5 bikes off them in total and wouldn't go anywhere else, they can't do enough for you
10/10
Thank you 👍

June 7, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you very much for your custom and the super review Mark.

Rated 5 out of 5 stars

Absolutely top class service

Absolutely top class service, the lads pulled me out of a pickle with a last minute issue, sorting my wheels out in super quick time. Legends and highly recommended

June 23, 2025
Unprompted review
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Reply from Buy a Bike

Thank you Mike, no problem.

Rated 5 out of 5 stars

Good friendly service.

I bought a bike from them 3 years ago, and had it serviced a few months ago. I've also been into the shop a few times and have always found the staff ago and helpful. Most recently they sorted out a little problem on a friend's bike for me. Whilst I was at the shop I chatted to one of the mechanics about an issue. It was very helpful to get his perspective.
The staff are knowledgeable. This is not a place where a salesperson with no bike experience deals with you.

June 20, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you Matthew for the great review.

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