Buy a Bike Reviews 

581
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff for providing expert advice, excellent maintenance services, and ensuring a completely smooth, pressure-free purchasing process from start to finish. People also genuinely appreciate the remarkably fast delivery times and the wonderfully well-prepared bicycles that arrive completely ready for immediate collection or casual riding. However, some people mentioned occasional communication snags, delayed replies, or minor order details that required extra time and attention to sort out. A few customers experienced notable frustrations regarding specific repair requests or encountered minor issues with product configurations and missing component descriptions.

What people talk about most

Product

Customers had positive experiences with product, highlighting the great condition, competitive pricing, and... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their exceptional knowledge,... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and friendly staff who provide... See more

User experience

Consumers find user experience to be highly satisfactory from start to finish. Reviewers consistently mention... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting super fast and on-time arrivals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One week from order to delivery. Bike was assembled more than I expected - just needed to fix front wheel and pedals only. Bottle cage I'd ordered arrived fitted :-). Great condition, well packaged an... See more

Company replied

Rated 5 out of 5 stars

I bought my first ebike. The communication over the phone and via email was great. Collection process was well communicated too. I was nervous spending so much money on a bike but the team at... See more

Company replied

Rated 5 out of 5 stars

I had been looking for a new carbon road bike for a few months, until I spotted a 2025 Bianchi from Buy-a-Bike at a great price, and the right size! Staff were particularly helpful on the phone, an... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, ordered my new bike which wasn't a stock item. Arrived and assembled in store within two days. Set the bike up ready for riding on collection. Staff are very friendly, helpful and... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop

Written by the company

Lancashire Authorised Bike Dealer for Cube, Giant, Merida, Cannondale, Trek, GT, Bianchi and Riese & Muller. Bikes for all ages and disciplines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(581)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great buying experience

Great buying experience, thank you Buy a Bike Team. My new Merida e one sixty 875 was prepared professionally, set up for my weight and delivered safely and promptly.

May 19, 2025
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Reply from Buy a Bike

Thanks Cliff for the great review.

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Rated 5 out of 5 stars

Excellent service from Buy a Bike

Excellent service from Buy a Bike. I was informed my delivery was Friday however when I told i will be away on this day, they made sure they finished their bike’s check and send it ahead of schedule to receive it on a Wednesday.

May 18, 2025
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Reply from Buy a Bike

Thank you so much for the great review!

Rated 5 out of 5 stars

From the moment we walked into Buy a…

From the moment we walked into Buy a Bike we were greeted by friendly and very knowledgeable staff who couldn’t do enough to help.

Having been taken round all the bikes that suited our needs and listening to the expertise of the staff in the shop, we decided on two great bikes for my boys.

I couldn’t rate Buy a Bike highly enough, absolutely top top class service and a great experience all round.

Would 100% recommend

June 14, 2025
Unprompted review
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Reply from Buy a Bike

Thank you so much for the great review, it's been a pleasure!

Rated 5 out of 5 stars

Bianchi Infinito CV - I’m a very happy customer!

Last Saturday I picked up my new Bianchi Infinito CV.
Ian, Julie and their team are just brilliant. My experience could not have been better.
I would strongly recommend Buyabike!

June 14, 2025
Unprompted review
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Reply from Buy a Bike

Thank you for the lovely review Andy, make the most of this lovely weather on your new bike :-)

Rated 5 out of 5 stars

Highly recommend

Excellent friendly helpful professional polite knowledgeable staff, value for money, good range of products

May 26, 2025
Unprompted review
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Reply from Buy a Bike

Thank you for the great review Peter.

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Rated 5 out of 5 stars

Great friendly service and advice

Great friendly service and advice. Wide range of bikes on display at good price. Always come away knowing I've bought the right size and specification to enjoy my rides.

June 10, 2025
Unprompted review
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Reply from Buy a Bike

Always a pleasure Alan, thank you for your custom and the great review.

Rated 5 out of 5 stars

E BIKE

Purchased an E-mtb bike today.The staff was excellent,friendly and extremely knowledgeable.Ian gave me guidance on the bikes I was interested in.I would highly recommend a visit to the shop as they have a fast range of bikes and products.

June 5, 2025
Unprompted review
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Reply from Buy a Bike

Thank you for the great review Mark.

Rated 5 out of 5 stars

Buy a bike experience

Excellent experience. Ordered my new road bike and received it the following week. Order process was straightforward and the communication about my delivery was excellent and bike arrived on the day stated. Couldn't fault Buy a bike and would definitely recommend them to others. Looking forward to riding my new road bike soon.

May 29, 2025
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Reply from Buy a Bike

Thank you so much Laurence.

Rated 5 out of 5 stars

Child's bike

Fantastic service. Very pleased with the bike for my daughter, I found it on this site as the cheapest price on offer. I phoned to let them know I needed it for my daughters birthday and they ensured it was dispatched on time for me, excellent communication and service.

May 13, 2025
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Reply from Buy a Bike

That's great to hear Melanie, thank you.

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Rated 5 out of 5 stars

My husband purchased a electric bike…

My husband purchased a electric bike off them. They are very professional, helpful and make the time to help you and made sure that the bike he was buying was the right one for him. I can highly recommend them. If you have any questions, they were on hand to answer them.

May 24, 2025
Unprompted review
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Reply from Buy a Bike

Thank you for the great review Diane.

Rated 5 out of 5 stars

Fantastic company

Fantastic company, bike had to be shipped from Germany but they kept me updated and all staff I spoke were very friendly and did their best to get it to me as fast as possible, will recommend to family and friends without hesitation.
Many Thanks
Carl

May 2, 2025
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Reply from Buy a Bike

Thank you so much Carl and for your patience.

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Rated 5 out of 5 stars

These guys are great.

These guys are great.
Got me the bike I wanted that I was struggling to get anywhere else and at a great price too.
Friendly, helpful and didn't rush you.
Some places can be a bit pushy with their sales approach, but not these guys.
Had a slight niggle with the new bike, my fault, but they got it sorted for me with little fuss. So yeah highly recommend Buy A Bike

May 24, 2025
Unprompted review
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Reply from Buy a Bike

Thank you for the great review, glad we could help.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. I was in a pickle with my e-bike, chain broke and a few issues with the gears. Phenomenal customer service and great advice. I wouldn’t buy or service a bike anywhere else. Smashing team, thank you. We shall enjoy Whinlatter 👏👏

May 23, 2025
Unprompted review
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Reply from Buy a Bike

Thanks so much Gavin, glad we could get you out of your pickle!

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Rated 5 out of 5 stars

Big thanks to the team at Buy a Bike

Fantastic advice, support, patience and service from everyone at Buy a Bike.

Big thank you to owners Ian and Julie (great to chat to you both today) and also to Lewis.

Special shout-out to Mike who spent a good deal of his time listening carefully to what it is my wife was looking for and guiding her towards an excellent shortlist - and again today when we dropped in to pick up the new rides.

If anyone reading this is looking to get started with cycling (or back in to cycling), know that there’s zero pressure-selling going on and none of that odd air of elitism that can sometimes surface in bike shops.

Just a great range of bikes supported by a genuine group of knowledgeable and enthusiastic folk.

Seems to me that all Buy a Bike are keen to do is see another person discover the benefits and joy of cycling.

A proper independent.

May 16, 2025
Unprompted review
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Reply from Buy a Bike

Thank you James, it’s been an absolute pleasure. It means a lot when our hard work is recognised as I’m sure you can appreciate.

Rated 5 out of 5 stars

Another great experience in store today…

Another great experience in store today whilst booking my son's bike in for its free 6 week check. Julie was great, helping me get the bike out of the car and into the shop and sorting everything out for us. Fantastic customer service and very knowledgeable staff.

May 16, 2025
Unprompted review
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Reply from Buy a Bike

Thank you so much for the lovely review Julie :-)

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