BuyTshirtsOnline Reviews 

614
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Service is second to none, every order delivered on time, and the customer seryis faultless, not to mention the value for money product range. For a small business like me, just starting out, I... See more

Company replied

Rated 5 out of 5 stars

After requesting a quotation for 180 t-shirts earlier this year, the original quotation was honoured. I was rather dubious about paying the full amount up front but I needn’t have worried. After pro... See more

Company replied

Rated 2 out of 5 stars

I have been customer for over a year, recently they have been sending damaged stock, t shirts with holes in, stains on the t shirt and today I did a stock check on an order. I don't usually check... See more

Company replied

Rated 5 out of 5 stars

I've used Buytshirtsonline now for both plain garments and custom screen printed t-shirts. Their prices are always fair, quick turn around and the quality of the prints I've received have been perfect... See more

Company details

  1. Activewear Store

Written by the company

Buytshirtsonline is a family-run business offering branded activewear at cheap wholesale prices. We hold large stocks of Fruit of the Loom, Gildan, AWDis and 60+ more fantastic brands with unbeatable prices. We offer bulk buying options and specialise in high-quality t-shirt printing and embroidery services. https://www.buytshirtsonline.co.uk/


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

614 reviews

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No recent history of asking for reviews

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4.5

All reviews

(614)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company to do business with. Fantastic service, helped us over the phone to get the right product. Very good prices and quick delivery. Highly recommend for your work wear. We will be using them for our uniform from Now on.

May 31, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi Elena, thank you for the kind review we appreciate the positive feedback greatly! We pride ourselves on great customer service and efficient packaging so if you need any assistance please don't hesitate to get in touch with our helpful advisors.
We look forward to your next purchase with us, BuyTshirtsOnline LTD

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Rated 5 out of 5 stars

Great product

Great product, made and delivered in the time frame given, very competitive price, efficient staff.

May 30, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi there, we are glad that you are happy with your purchase and appreciate the positive review! Many thanks, BuyTshirtsOnline LTD

Rated 5 out of 5 stars

Sally Firth what a star

I bought tshirts to help building my mental health platform and now I’m ordering more! I spoke with Sally Firth who answered all my questions clearly and was incredibly quick at responding to me. Would recommend talking to sally for any orders you need

May 26, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi Eddie, thank you for the positive review! Your kind words are very appreciated and we are pleased that you are happy with our service. Our helpful advisors are always here if you ever need to get in touch.
We look forward to your next order, BuyTshirtsOnline LTD

Rated 5 out of 5 stars

Great Service and Price for personalised workwear!

We ordered polo shirts and hoodies for our business with an embroidered logo, customer service and the quality was brilliant! The pricing could not be beaten anywhere else, we will definitely be purchasing again.

May 25, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi Steph, thank you for the positive review! We are glad that you are pleased with our service and appreciate your kind feedback. BuyTshirtsOnline LTD

Rated 5 out of 5 stars

Really happy

I had been let down by another company and needed 30 tee-shirts for a charity event. BuyTshirtsOnline dealt with my request efficiently and quickly. The process of ordering, uploading media etc. was really straightforward. Really happy.

May 24, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi Roger, we appreciate the positive feedback and are happy to hear you are pleased with our service! Many thanks, BuyTshirtsOnline LTD

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Rated 5 out of 5 stars

Excellent All Round

I don't normally write reviews but I thought i'd make an exception for BuyTShirtsOnline as they have been absolutely brilliant.

Whenever we had a question, they were quick to answer. If we needed any details, they provided them straight away. They were fantastic and friendly throughout.

The quality of the finished garments is also brilliant. Still can't believe how good they are considering how quickly they arrived.

May 24, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi, thank you for the positive review we really appreciate your kind feedback! We are pleased that you are happy with our service and our helpful advisors are here if you ever need any assistance - BuyTshirtsOnline LTD.

Rated 5 out of 5 stars

This company keeps its promises

This company keeps its promises, impressed by the quality of its clothing and so reasonably priced... they also create no fuss about the delivery, its rapid and straightforward, very reliable and the site is easy to surf on and without ads to upset.
Great company!

May 21, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi, thank you so much for the positive review. We pride ourselves on efficient service and excellent packaging so that we can supply to our greatest standard to our lovely customers! Kind regards, BuyTshirtsOnline LTD

Rated 5 out of 5 stars

Great service

Great service, great product. Got some tees, the boys love them

May 17, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi Mark, we are happy you are pleased with our service and appreciate your positive feedback. Many thanks, BuyTshirtsOnline LTD

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, ordered some caps for a new product line and they have exceeded expectations.

The communication was excellent and the overall experience of using BTO has been great.

Will definitely use again as we expand our product line.

May 14, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi Matt, we are pleased to hear you are happy with our products and service! The positive review is greatly appreciated and we look forward to your next purchase. Many thanks, BuyTshirtsOnline LTD

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Rated 5 out of 5 stars

Great hoodies!

Really pleased with the hoodies which I ordered for Year 6 leavers. Great quality and good range of colour options. Excellent customer service who dealt with my mountain of questions. Would highly recommend.

May 8, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi Gina, thank you for the positive review we really appreciate it! We are very happy to hear you are pleased with our service, our helpful advisors are here for you any time you need. Kind regards, BuyTshirtsOnline LTD

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Rated 1 out of 5 stars

Absolutely awful for embroidery

Absolutely awful for embroidery! Originally they sent over a swatch which looked great but when the finished product arrived every single one had issues which they said were “completely fine and within our own tolerance levels”. My logo has a tiger that’s cross eyed! I can’t sell my product and even though 25% of the items arrived they self admittedly said were faulty, they’ve refused to correct or refund me for my full order - only that 25%. Instead the manager called me up to Argue with me (yes I got angry and swore once) as he would not accept that I was unhappy with the items that arrived. 30 years of experience in embroidery yet mine have arrived with a tiger that’s cross eyed, stitching where there shouldn’t be stitching, colours in the wrong place and and a manager who’s unable to listen to a customers concerns.
Honestly I’m so disappointed. We’ve just started our company up and I wish they just told us they couldn’t do a complicated logo instead of attempting it, messing up the job and now refusing to fix it or refund us.
Wouldn’t ever recommend, there’s much better out there and much cheaper I just wish I found the other companies before using this one.
Also their “tolerance level” is based on a person’s opinion.
Quality control? Where? Lol doesn’t exist so forget it if you ever have an issue with them - you’ll be wasting money.

EDIT TO REPLY.

He was extremely rude and angry and would not listen at all. Again your tolerance is based on opinion and how anyone can ever say a cross eyed tiger meets your expectations means you have very little care for your customers. You did it wrong and refused to fix the issues. On the website it didn’t say the cap was green underside but I could live with that but not the wide range of errors that your caps came with. I genuinely can’t understand how you can call it acceptable to deliver something that poor to your customers. You should be ashamed of your workmanship because it’s non existent.
Another update:

You did not deal with the matter whatsoever instead you sent the caps back when there is nothing i am able do with them. For 30 years of experience you should be ashamed to produce products of such poor quality. How are you able to say that the design was fine with all the issues I raised? How can you say that pupils which should be central and arrived looking different ways and had different sized stitching are acceptable? The different coloured thread that shouldn’t be there? The threads crossing over at places where it shouldn’t? Again this is just highlighting how bad of a job that was done and the lack of care you have for potential customers.
You delivered a product completely different to the swatch and In such bad quality - your “quality control” really needs to change as such large room for errors cannot be accepted.

April 22, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hello Tyrese,

We’re very disappointed to read your reviews.

Following your conversation with our office manager yesterday, we note that at no point was he argumentative with yourself, in fact initiating the phone call as you were repeatedly emailing our office after we have followed the usual complaints procedure.

As advised, we were offering two replacement caps – as two of the items that we paid to collect from yourself did have some loose threads. Whilst still being in tolerance, we agreed that this would be a gesture of goodwill. The remainder of your order was checked and there were no faults in any more of the caps.
The caps matched the proof and visual that you approved upon purchase which were all created using your original artwork.

We note that you also complained about the colour of the caps that you received, when you infact chose this colour way too.

We do not tolerate abusive language or behaviour to any of our members of staff. Had you not hung up on our office manager, all of this would have been explained to yourself again – as we already have done in writing.

Your expectations are unrealistic and we wish you all the best going forward.

Reponse:

Hi Tyrese,

We do have over 30 years of experience in our field and thousands of happy customers as showcased in our reviews. We respectfully disagree with your comments and believe that we have dealt with this matter to a full close.

Rated 5 out of 5 stars

Great

Cheapest place I have found to do the embroidery service. Good quality and good custom services. Takes about 3 weeks to receive the items once you have purchased.

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

The embroidery is really good quality, fast turn around and kind customer service!

April 15, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hi Shannon, thank you for the positive review, we are pleased you are happy with our service. Kind regards, BuyTshirtsOnline LTD

Rated 3 out of 5 stars

Bought several t-shirts and hoodies to…

Bought several t-shirts and hoodies to print on. One of the shirts had holes in and another had a couple of grease spots. I didn't bother returning them as I'd bought them a month or so prior (I hadn't checked them on arrival) and return postage would have cost more than the shirts.

April 10, 2021
Unprompted review
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Reply from BuyTshirtsOnline

Hello Jane,

I am sorry to hear that you've received damaged items within your order. If you contact us directly we can arrange for replacement garments or a refund, we wouldn't ask for you to return faulty goods.

You can contact us on 01928 579 951 or email info@buytshirtsonline.co.uk with your WEB order number.

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Rated 5 out of 5 stars

Buy T Shirts Online always great service!!!

I have used Buy T Shirts Online many time always rapid turnaround great price & choice of materials from cheap as chips to premium heavy. They always reply to emails straight away with helpful advice, and costs. Including print, screen & delivery was same price as my other suppliers. Fab again Thanks.

April 8, 2021
Unprompted review
Rated 5 out of 5 stars

Embroidered T-Shirts

Ordered some embroidered T-shirt’s from these guys with our brand logo on.
Really impressed with the quality, the communication and the fast turnaround! Will definitely be using them again.

April 8, 2021
Unprompted review

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