Buzzard Reptile Reviews 331

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many people highlight the fast and efficient delivery, noting that items arrive promptly and are well-packaged, often exceeding expectations. The ease of ordering and the helpful communication from the company are also frequently mentioned as positive aspects. However, some customers also noted issues with packaging, reporting that some items arrived damaged or with missing contents. A few other people also felt that the quantity of items received was less than ordered, and some experienced problems with live animal orders, including dead on arrival insects or incorrect sizing.

What people talk about most

Product

People report positive experiences with product, often praising the quality of items such as live feeders,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the swift and fast... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the quick ordering process, fast... See more

Service

Clients share positive opinions on service, consistently praising the great and excellent service received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are first time owners of a Hermann tortoise and visited Buzzard Reptiles with a whole lot of questions relating to his upkeep and welfare. Wookie and his team were amazing. They were so patient and... See more

Rated 5 out of 5 stars

I would highly recommend Buzzard Reptiles. I recently purchased a heater for my boa and some other little decor pieces. Unfortunately one of the items I ordered was out of stock but Buzzard Reptiles... See more

Rated 5 out of 5 stars

I shopped online and I love that you can choose from 100's of individual pieces of wood/branches/cork etc. The communication from the store was great & the delivery was quick, everything arrived in g... See more

Rated 5 out of 5 stars

The communication for updates regarding the delivery were always made and the care taken to pack all of my plants, as always, was top notch. Even down to letting me know they weren't happy with the qu... See more


Company details

  1. Reptile Store

Written by the company

Based in Leighton Buzzard, Buzzard Reptile offers a wide range of products, both online and instore, giving all you need to keep your exotic pets happy and healthy. From Livefood to live plants, water bowls to specialist plant lighting, we have it all at Buzzard Reptile!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

331 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great site overall

Delivery is always swift, products are genuinely of good quality. Bug subscriptions are great, hardly ever have any arrive that are already dead unlike a lot of other places. Customer service is great, can email or text and someone will get back to you quite quickly

March 2, 2026
Rated 5 out of 5 stars

Amazing service & quality items

I shopped online and I love that you can choose from 100's of individual pieces of wood/branches/cork etc. The communication from the store was great & the delivery was quick, everything arrived in great condition- no damages to the plants or branches as they were packed so well. Will definitely be shopping with them again 👌🏻
Thanks guys!

February 25, 2026
Rated 5 out of 5 stars

We are first time owners of a Hermann…

We are first time owners of a Hermann tortoise and visited Buzzard Reptiles with a whole lot of questions relating to his upkeep and welfare. Wookie and his team were amazing. They were so patient and so helpful offering lots of advice and tips on looking after our little tort. It’s quite clear that these guys know their stuff and have a real passion for exotics. They also stocked many products that were hard to find anywhere else. It’s quite a small shop but with a very big heart. It’s now our happy place

February 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Have purchased live food from buzzard…

Have purchased live food from buzzard reptile once or twice and never ever again..I would strongly advise against these people as they do not take any care when orderering live INSECTS ..I spent 20 minutes picking up loose mealworms around my home after leaving the parcel to be opened for 15 mins,it was an absolute bad experience and one I wouldn't want again..And when I complained they blamed me and would not fix the problem or even acknowledge that there was a problem. Keep away from this live food Company

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Best selection of unique wood

I have ordered a few times for my pet invertebrates and this is the best site ever to get vivarium wood, seeing the individual listings and are so helpful, best prices I've seen too, big fan of the sandblasted grapevine

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Item arrived promptly and well-wrqpped

Item arrived promptly and well-wrqpped. I have to say that the postage exceeded the cost of the product, and the very same item even from Buzzard Reptile was available from Amazon post free of charge. So it would be tempting to buy it from Amazon next time, but that does not seem fair, does it?

December 30, 2025

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