Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.
Contact info
1 Kings Hill Avenue, ME19 4UA, Kings Hill, West Malling, United Kingdom
- 0344 556 0263
- cabotwebcustomer@cabotfinancial.com
- www.cabotfinancial.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Cabot Financial UK
Overall they are brilliant
Overall they are brilliant, very helpful and considerate of your situation.

Reply from Cabot Financial UK
The lady I spoke to on the phone
The lady I spoke to on the phone, from Cabot financial, was absolutely brilliant, explained everything in detail, made me feel comfortable and at ease,

Reply from Cabot Financial UK
Great customer care and…
Great customer care and advice.Excellent communication .

Reply from Cabot Financial UK
Easy to deal with
Easy to deal with. Staff when I have needed to speak to them have been helpful.

Reply from Cabot Financial UK

Reply from Cabot Financial UK
Arrogant and harassing operations
This company has been trying to contact me on my mobile number for over a year now, obviously having mistaken me for someone else as they have used a woman's name when leaving a recorded message.
I have contacted them with messages and tried to call the number that they have left in their voicemails, which is completely useless since one needs a Cabot account code to proceed past the automated greeting.
They have persistently ignored my messages, seeming to assume I am lying to them and that I really am the person they are looking for.
I have also reported every call as spam, and still they keep coming.
My experience is that this company cannot be trusted to perform simple checks, even when challenged. They are also responsible for harassing communications that become extremely infuriating and cause unnecessary stress.
Their practices should be called out and formally examined.
Still waiting for final letter saying I…
Still waiting for final letter saying I owe nothing

Reply from Cabot Financial UK
I got in debt
I got in debt, my fault, yes they hounded me a bit but I owed money and they wanted it. Fair enough. After going on a DMP they stopped with the hounding. I was lucky enough to be able to pay my debts off. They were helpful when I spoke to them but I do hope I never speak to them again!

Reply from Cabot Financial UK
They made my debt easy to clear and was…
They made my debt easy to clear and was helpful and understanding off my situation

Reply from Cabot Financial UK
Thank you I am very happy of everything…
Thank you I am very happy of everything
Cabot has very high standards of customer services. Thank you Cabot

Reply from Cabot Financial UK
Libby had great empathy to my…
Libby had great empathy to my situation, and was very experienced in trying to get my balance decreased, unfortunately my situation does not allow me to raise my monthly payments.

Reply from Cabot Financial UK
1st i aint no customer
1st i aint no customer
2nd my finances have nothing to do with your company
3rd I paid it all off even though i never knew anything about it
4th you said you been looking for me for 15years wow a blind person could have found me
6th stop sending emails as im not a customer nor interested in your company
Absolutely awesome customer service
Absolutely awesome customer service, they take their time to listen to you and not rush you in any shape or form. Thank you Miko

Reply from Cabot Financial UK
Great company do not hassle you no…
Great company do not hassle you no annoying phone calls no threats always been helpful no asking for silly amounts of paymrnts

Reply from Cabot Financial UK
Best helpful advice and friendly people
Best helpful advice and friendly people

Reply from Cabot Financial UK
Th very helpful customer service assistant very…
The customer service assistant is very patient, helpful and calm. I'm having problems with my hearing & do not like phonecalls due to my hearing difficulties but she makes me important & very good in explaining everything I need to know about my queries.

Reply from Cabot Financial UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







