Canada Post Reviews 

6,794
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 352 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant issues with delivery services, including lost or delayed packages, unreliable tracking, and items not being delivered as expected. Many people were dissatisfied with customer service, finding it unhelpful and difficult to resolve problems. Reviewers also criticized staff for being unprofessional, and expressed concerns about high costs and unexpected charges for services that often fell short. Conversely, a small portion of people felt satisfied with the helpfulness and professionalism of individual staff members, appreciating their care and personalized service.

What people talk about most

Delivery service

People report negative experiences with delivery service, frequently citing pathetic service, constant... See more

Service

Consumers find service to be negative, with many reviewers consistently describing it as poor, unreliable,... See more

Staff

Reviewers highlight negative aspects of staff, with many describing employees as lazy, unhelpful, and... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting useless, unhelpful, and... See more

Price

Reviewers express significant dissatisfaction with pricing, often citing unexpected and excessive fees. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Package sent from overseas with some sport jerseys came damaged and a small item extra send from the seller got stolen under canada post care. To be honest could also happened while it was under ca... See more

Rated 1 out of 5 stars

Package accepted July 14th, Brampton. Destination Nova Scotia. It is now July 24th and tracking shows it is delayed. Honestly the postal service fails in most circumstances and lacks the profession... See more

Rated 1 out of 5 stars

Keep going on strike every year, but please remember that your customers will remember this. And that's exactly what's happening year-over-year. Canada post keep going on strike at the worst time poss... See more

Rated 1 out of 5 stars

Worst service you can use they are mostly all lazy typical union workers that cry when they have to work 8 hours. Pathetic bunch should have all stayed on strike until the government got rid of you al... See more


1.3

Bad

TrustScore 1.5 out of 5

7K reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(6,794)

369 reviews in the last 12 months

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Rated 1 out of 5 stars

Poorly operated amazed that this…

Poorly operated amazed that this shipping company even still exists with the amount of problems and drama they cause it starts anywhere from them being slow must be dragging their feet since they got told to go back to work since the strike really poor management along it and with the amount of money they are in dept goes to show us they only care about the money we all need to boycott these criminals use other shipping companies don't even give them the benefit of the doubt this is the worst shipping company known to man they should be sued and replaced by a better more professional shipping company whoever condones their behaviour is part of the problem boycott these criminals!!!

March 3, 2026
Unprompted review
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Rated 1 out of 5 stars

had a package sent express post from…

had a package sent express post from Hamilton to red deer, delivery was going to be 5 business days when it says should be 2, so today i track my package and its gping tp be 2 more days of it sitting in red deer. i hope you all loss your jobs

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Very terrible service

Very terrible service. I wish it’s possible to give a zero rating. Use this service at your own risk. Canada post one of your workers stole from me. My partner in the uk sent me a brand new Iphone 16 promax as a birthday present so I went down to shoppers (Lansdowne ave ,NB) to pick up my parcel. The postal clerk at Canada post office handed me an empty parcel ( envelope torn open and phone box taken out). I asked the postal clerk why my envelope was torn open and empty. But she confirmed one of the workers attempted delivery to my address earlier that day and later dropped the parcel in the office for me to pickup so she doesn’t know how the parcel got torn open.i have called Canada post countless times but nothing has been done about it. I’m really disappointed and pissed and will never use you guys for my deliveries ever again. You guys can’t be trusted anymore with delivery of expensive items.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Most Unreliable Postal Service on Earth!

Go on strike again you entitled lazy slobs. Express shipping 2 days? Then my package says its coming in 4 now? And you think you deserve a raise? You don't deserve squat, you lazy entitled good for nothing slobs.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE TRASH!

ABSOLUTE TRASH!! Several times now within a few months they have sent my package to another province even AFTER it arrives in my town. That's not the only problems I've had with them recently. Such a disgrace, you people should have been disbanded.

February 25, 2026
Unprompted review
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Rated 1 out of 5 stars

I spent $140 at Christmas time to have…

I spent $140 at Christmas time to have my gifts delivered late. I paid to have it delivered to the door, well it wasn't!!! so my daughter in law had to take my 2 grandsons out in the cold. The agent in the White court Alberta was rude , said they attempted delivery not true they didn't even try no door knocker was left. I paid a lot so she didn't have to go through this crap. So I called to complain and was told I would receive a refund. I waited till the end of January called back was told no refund. Nothing but a bunch of liars I won't ever give them my money again, I will go to another company Canada post is horrible service.

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Transphobic employee

It's a shame to see one of your employee's (Bonnie Todd) posting their prejudice reviews and revolting, derrogative name calling and language about the trans community on social media. She states on her profile that she works for your company. I do hope as a company you do not discriminate against the trans or LGBTQ+ community or share the same public hatred as your employee. Are the trans community able to use your service without suffering this vile discrimination or hate crime from your employees? I can provide you with the screenshots of her vulgar language and public views which also includes words such as "retard" which is also very discriminatory towards the disabled as I am sure you would agree. I am sure as a company, you would not agree to this person's ill representation of certain groups ( trans and disabled) I will also be emailing your head office with these messages as I feel you would agree this is not the public attention you will want. As a trans activist, this sort of thing travels quickly and I'm sure you would not want these views to affect your reputation. I look forward to discussing further when I contact the head office.

February 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Privatise

I have yet to be able to say, "I got what I paid for". Something sent to me in London ONTARIO from Colorado was first sent to Heathrow Airport, on its way to London UK.

I just paid for guaranteed 2 day delivery from London to Dartmouth, Nova Scotia, and after 5 days, the ESTIMATED delivery is four days from now.

I am so sick of Canada Post. I say that having 3 family members who still actively working there.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

delivery person lied about leaving notice/coming to door

ordered from dashvapes awhile back and they used canada post for their postal service. it was for vapes so you have to go to the door to meet the person/sign/id etc. was watching updates live and saw it was out for delivery and then bam all of a sudden it went from missed delivery to pick up at local canada post office.. they said they left a notice too. they didn’t. no ring, no knock, no notice, no nothing. delivery was lazy and failed and LIED about coming to my door/leaving a notice. complained with canada post but i mean they won’t do anything. had to go pick up my vapes a day later. the whole reason i ordered vapes was to not to go out.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Worst service you can use they are…

Worst service you can use they are mostly all lazy typical union workers that cry when they have to work 8 hours. Pathetic bunch should have all stayed on strike until the government got rid of you all. Especially some idiot named Belinda...sounds like the name the lady that killed puppies in 101 Dalmatians. Company loses billions and continues its mind blowing we waste so much tax money on them.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Just stop offering tracking

Just stop offering tracking. So many excuses as to why it's not accurate. How can a corportation be so bad at it's job? Shut Down Canada post. Private companies care about cutomers.

February 17, 2026
Unprompted review
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Rated 1 out of 5 stars

They really are that terrible

Canada Post really is the worst company. Why the government keeps supporting them is beyond me. Parcels show up in Winnipeg, a half hour from where I live and they just keep them for 4 or 5 days for no apparent reason. Well most likely because they are that incompent as a company. Feds need to stop pouring money into them and let them sink.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! I should know better by now. Ot to sue Canada post to send parcels from Ontario to Newfoundland. I buy the Flat Rate boxes and the agent insists my package will arrive in plenty of time and EVERY SINGLE TIME my package is at least a week late (or more). It shouldn’t take almost a month for a parcel to arrive at a destination in the same country. So frustrating!

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Doesn’t even deserve the 1 star

Doesn’t even deserve the 1 star. Always disappointing…I have placed numerous recent orders that use Canada post, and EACH time it’s the exact same scenario. Recent example- Ordered feb. 2, now it’s been sitting in Mississauga for well over a week (since feb. 6). Since that day, all that the tracking says is “item delayed”. That’s it. Nothing else. Chat AI is useless, & I’ve been through this SO many times I have lost count…
When I see a business uses them, I am no longer bothering. Not worth the headache. I have yet to have a SINGLE item delivered on time as promised (or even close to that date).
Wonder why they are going bankrupt? Hmmm…
Amazon, UPS, fed-ex, all seem to be able to deliver promptly as promised. What is wrong with this incompetent “delivery” service? (If you can call them that)
Beware folks!

February 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Incompetence personified

Incompetence personified. Was waiting for a 170$ shipment, the tracking has been stuck at "in transit" since the order was shipped, it has now been two weeks since the original delivery date. Had to wait until now for them to finally allow me to file a claim. Still haven't received anything, no communication was given, no effort was put into finding my package whatsoever. Had to re-order my products except now what I originally bought is out of stock, of course. Absolute trash service. It's sad that you can't rely on the country's very own postal service. This is not the first time I've had situations like this with canada post, and it won't be the last. The employees don't care about their job, and it shows.

January 27, 2026
Unprompted review

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