Canada Post Reviews 

6,797
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 352 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant issues with delivery services, including lost or delayed packages, unreliable tracking, and items not being delivered as expected. Many people were dissatisfied with customer service, finding it unhelpful and difficult to resolve problems. Reviewers also criticized staff for being unprofessional, and expressed concerns about high costs and unexpected charges for services that often fell short. Conversely, a small portion of people felt satisfied with the helpfulness and professionalism of individual staff members, appreciating their care and personalized service.

What people talk about most

Delivery service

People report negative experiences with delivery service, frequently citing pathetic service, constant... See more

Service

Consumers find service to be negative, with many reviewers consistently describing it as poor, unreliable,... See more

Staff

Reviewers highlight negative aspects of staff, with many describing employees as lazy, unhelpful, and... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting useless, unhelpful, and... See more

Price

Reviewers express significant dissatisfaction with pricing, often citing unexpected and excessive fees. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Package sent from overseas with some sport jerseys came damaged and a small item extra send from the seller got stolen under canada post care. To be honest could also happened while it was under ca... See more

Rated 1 out of 5 stars

Package accepted July 14th, Brampton. Destination Nova Scotia. It is now July 24th and tracking shows it is delayed. Honestly the postal service fails in most circumstances and lacks the profession... See more

Rated 1 out of 5 stars

Keep going on strike every year, but please remember that your customers will remember this. And that's exactly what's happening year-over-year. Canada post keep going on strike at the worst time poss... See more

Rated 1 out of 5 stars

Worst service you can use they are mostly all lazy typical union workers that cry when they have to work 8 hours. Pathetic bunch should have all stayed on strike until the government got rid of you al... See more


1.3

Bad

TrustScore 1.5 out of 5

7K reviews

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No history of asking for reviews

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1.3

All reviews

(6,797)

369 reviews in the last 12 months

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Rated 1 out of 5 stars

Incompetence personified

Incompetence personified. Was waiting for a 170$ shipment, the tracking has been stuck at "in transit" since the order was shipped, it has now been two weeks since the original delivery date. Had to wait until now for them to finally allow me to file a claim. Still haven't received anything, no communication was given, no effort was put into finding my package whatsoever. Had to re-order my products except now what I originally bought is out of stock, of course. Absolute trash service. It's sad that you can't rely on the country's very own postal service. This is not the first time I've had situations like this with canada post, and it won't be the last. The employees don't care about their job, and it shows.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

why is it that when going to the…

why is it that when going to the wingham location they are always closed ..like today .. right now . went over and it's 2:00 in the afternoon on feb 11 and they are closed. no sign on the door .. not answering phone .. cant get into my box.. everything locked up ?it is day time .. office hours are till 5 .. so whats up ?

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Service for the Last 6 Months based on Outdated Policy and/orTech

Canada Post doesn't have the capacity to make note of a changed address or the passing of a previous tenant???!!! How archaic is your organization and technology that you keep harassing homeowners day after day with other people's mail. After 6 MONTHS of notes of RTS on the envelops left outside my door AND direct conversations and complaints to the postal carrier - AND NOW a big note taped over and COVERING my door slot stating MURRAY ONLY - the postman continues to ignore the sign on my door and continues to drop the late person and her moved daughters mail inside my apartment.
And PS. at my location, instead of taking his cart up in the elevator, the Postal Carrier chooses to leave the cart unmonitored in our main lobby while he drops mail at other floors - clearly CP doesn't even give a thought about the security of our mail.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Whats going on ,letter mail from…

Whats going on ,letter mail from Toronto to Stoney creek,Wow 14 days , but Great brittain to stoney creek letter mail. 6 days.
Something is wrong when a letter mail takes 14 days.
Total mismanagrment, and lack of work coming out of post office.
When your job is gone you will know why .

January 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Super slow service

My cassette player sat a 3 hour drive away for 3 days. I could have *EASILY* drove and gone to grab it, i even asked if i could. Because of their god awful system i didn't have my cassette player for my holiday i planned to have it on. All because it took them extremely long to move my package 3 hours. Literally any other postal service would have had it in a week earlier

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Slowest delivery company to ever exist…

Slowest delivery company to ever exist AND they won’t leave the package at the damn door for some ridiculous reason. Every other delivery company has a better delivery process than them. Just leave my package at my door stop taking it to the post office. The post office workers are also miserable people to deal with, so pissed when they have to do their job. I give a 0.5 of a star

February 7, 2026
Unprompted review
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Rated 4 out of 5 stars

Great online customer service!

I was very concerned that my package was lost but I made the mistake in tracking my package. So, I reached out to the online support on Canada Post website and received a prompt answer.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Sick of them.

I hope shops stop using Canada post and at least allow you to choose to have your things delivered by someone else.

My order- 6:54 pm
Item processed
Toronto, ON

8:43 am
Item has been returned and is enroute to the Sender
North York, ON.

They didn't even try to deliver my stuff, my address and everything was right, never had a problem but I do now because it's Canada post. Now my order is being sent back and they don't even tell me why. I'm honestly so sick of them.

February 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Keep going on strike every year

Keep going on strike every year, but please remember that your customers will remember this. And that's exactly what's happening year-over-year. Canada post keep going on strike at the worst time possible, which is the holidays it has caused irreparable harm to my business. I will no longer be using them forever. I've started using gls per later in ICS and not only it's cheaper than Canada, the polls, the services even more reliable, we small businesses cannot rely on Canopus anymore. I have so many customers inquiring on whether I'll ship their orders with candlepor not because that will influence their decision.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Unresolved issue for 15 years

I've been getting mail for other addresses for over 15 years. No matter how many times I contact them, they never fix the problem. I don't understand how someone can be so bad at their job.

January 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Canada Post didn't tell me at the time…

Canada Post didn't tell me at the time I sent a tracked package overseas that they couldn't ship wireless headphones by air due to their lithium ion batteries (in the device). They sent the package back to me (I lost the $70 CAD it cost to send) and then didn't bother to knock on my door when they delivered it. There were 3 of us home at the time. Now I can't pick it up for 24 hours and I have to go to the post office. Never again. Canada Post should be allowed to go bankrupt and close

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Useless service avoid if you can

My item which was paid for express post to be delivered within 2 days got sorted incorrectly and I am still waiting for my package 4 days later with no confirmation of a delivery date.. useless service incompetent never use Canada post for anything important.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

On December 30 at approximately 10:45…

On December 30 at approximately 10:45 AM I was sitting 20 feet from my front door. I had seen online that my package was out for delivery. I heard the lid of my mailbox close. I went to check a couple minutes later and found the Canada post delivery notice. No knock or ring of the doorbell, I checked to make sure it worked. My neighbours have reported the same thing happening to them. I believe that an investigation would find that we have a courier who is too lazy to get a signature. I do not drive, so I had to arrange a ride to the postal outlet to pick up my package. I arrived after 1 PM as instructed. My package was no longer in the system. I filed a second complaint. I got a call from the post office supervisor on that one. Still have not had a response on this problem. I was told oh sorry your package missed the shuttle to the postal outlet. And I’m not sure if it will make it on the next shuttle. Got a second ride on January 2. Arrived after 1 PM. Still no package. Tried one more time and the package was finally available at 3:40 PM. I true we believe that this courier needs to be reprimanded. This is not an isolated incident.

December 30, 2025
Unprompted review

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