Carpetshoponline Reviews 

230
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Very helpful and responsive with enquiries pre order. Very fast delivery, we have restricted access and the drivers carried the carpets to the house with no complaints. Not yet fitted but great serv... See more

Rated 5 out of 5 stars

Ordered online on the Wednesday, delivered Friday morning exactly when they said. Driver telephoned 20mins beforehand & a text message received gave me a live link to the driver's current location. Dr... See more

Rated 5 out of 5 stars

Absolutely outstanding service from start to finish. Communication was excellent. The delivery driver, Andy, went above and beyond and arrived exactly when he said he would. I was able to... See more

Rated 1 out of 5 stars

The delivery driver refused to park outside property. After asking him twice he said nothing and starting throwing laminate onto the road. Parking for large vehicle fine outside my house and had m... See more

Company details

  1. Carpet Store
  2. Flooring Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Carpet Shop Online - Free UK Delivery* On Orders Over £100 - Fast Delivery & Next Day Delivery Available On Some Orders. Very Competitively priced flooring. Family run business based in Derbyshire. Offer Free Samples where we can on majority of flooring. Huge selection of Carpet, Rug, Vinyl Floor, Artificial Grass, Laminate Floor, Luxury Vinyl Tile and we have a huge selection of Roll Ends


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

230 reviews

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4.3

All reviews

(230)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

100% recommend!

Had the loveliest delivery driver who called me beforehand to make sure I knew the delivery was being made in the next half an hour, bought the carpet in for us and placed it where we liked it to go which was a huge help, would recommend this company 100%, I’d also like to mention that I ordered one carpet sample for 99p via the company’s eBay account and I revived a box containing 17 samples! Absolutely amazing as I realised a different shade of carpet better matched the room compared to the one I was originally going to order! Huge help and time saver. Thank you again carpet shop I’ll be back in the future :)

March 14, 2022
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience: easy ordering, call informing about delivery, tracking and message accurate and lovely delivery man. I haven’t open it yet but I am sure it is fine.

March 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great communication

Really good and quick delivery. Lots of communication to let me know where my order was - even get a 90 mins update on the day of delivery and you can track the delivery van. Would recommend as a supplier.

March 2, 2022
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Rated 5 out of 5 stars

Great service!

Ordered via eBay great service and excellent that you can track the delivery to your door! I liked the phone call and text messages too. Nice driver very polite and helpful even though it was late in the evening. Carpet looks nice, would use again. Customer service good. Happy customer 😊

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, fantastic quality

Great service, i ordered a sample and they sent a fantastic selection for me to browse. I then ordered and received my carpet very quickly. The carpet delivery was great and i was well informed as to when it would arrive. The carpet itself is fantastic, great quality at an amazing price. I will be ordering again soon!

February 16, 2022
Unprompted review
Rated 4 out of 5 stars

Good value, poor communication

I was delighted to find floor vinyl to replace a damaged one I'd laid some years ago. I also found really reasonably priced laminate. I put in my order and waited for delivery details. Although it didn't take long, I was phoned at 4pm, the afternoon before delivery. I couldn't take the call and no message was left so I didn't know til 8pm when I checked my email. I had no time then to do anything and my partner, to whom it was being delivered, had to cancel a job he had booked so he could be there to receive the delivery. We were also not called by the driver 30 mins before as advised. While service was great, a rethink on communication is necessary.

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

Bought carpet on eBay.

Bought carpet on eBay.
Fantastic quality, easy to order.
They call you to let you know when carpet is on its way via text or email to open link to track your order.
Definitely use them again. Helpful delivery driver staff

February 11, 2022
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Rated 5 out of 5 stars

Fantastic quality and service

Friendly staff at ordering point. Great quality carpet at reasonable price. Estimate time given for deliver and a link provided to track the driver, which meant I wasn't waiting in all day.

February 9, 2022
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Rated 5 out of 5 stars

Delighted with our carpet really good…

Delighted with our carpet really good quality . kept us up to date every step of the way .the young delivery driver was so helpful and we'll mannered.would 100% use this company again. fantastic from start to finish.thank you

January 8, 2022
Unprompted review

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