Would have been 5 but had a lot of trouble with computer took over 30 mins just to sort out a sim only update as the one I had was running out
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Review summary
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We found the staff at the Ashford store (and particularly Khalid) were very helpful, friendly and knowledgeable. Khalid answered all our questions patiently and then again the next day when we went... See more
Customer service from James was excellent. Have used this store before and both James and his colleague Phil are superb which is why we keep coming back. Perhaps you could use them on your custome... See more
I visit Curry's on Grand Junction Retail Park in Crewe Cheshire and the Staff there are so helpful. Unfortunately I get pestered by the Liverpool Call Centre who seem to fail each time when i explain... See more
Company details
About Carphone Warehouse Part of Currys.
Written by the company
Thank you
We really appreciate you taking the time to share your review. Your ratings and comments are invaluable in helping us improve. You are also welcome to call us on 03701116565 or email us at trustpilot@currys.co.uk
About
Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
Delivery & Collection
We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
Trade-in
Trade-in your used tech to get money off your next piece of kit. Magic.
Insurance
Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
Issue resolution
Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Written by the company
- It pays to compare
- Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
- Delivery and Collection
- We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
- Insurance
- Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
- Trade-in promise
- Trade-in your used tech to get money off your next piece of kit. Magic.
- Issue Resolution
- Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Contact info
London, United Kingdom
- 0370 111 6565
- www.carphonewarehouse.com
4.4
Excellent
42K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful man Scott
August 8, 2026
Seen as soon as we went in
Seen as soon as we went in, spoke to the adviser what I required, job done in no time great savings.
August 9, 2026
Very helpful and looked at all opinions…
Very helpful and looked at all opinions for me
August 2, 2026
Perfect customer service
Perfect customer service. Nothing too much trouble, very knowledgeable and everything I wanted all in one call.
August 9, 2026
Great experience and great deals
Great experience and great deals. Had what I needed, fast service
August 9, 2026
Very helpful staff… think lady was…
Very helpful staff… think lady was called Leanne and her gentleman co worker very helpful too
August 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Well I took my old iPhone in last…
Well I took my old iPhone in last Monday to get a trade in but nothing happened until I went back in yesterday. Had to wait for nearly an hour for staff to see me and do the necessary computer work to issue my refund
August 2, 2026
Reply from Carphone Warehouse Part of Currys.
Hi Derek
We’re sorry to hear that you have had issues with your order.
If you need further help, please reach out via:
📞 Phone: 0370 111 6565
Open: 8am-7pm UK -Monday to Friday
9am-6pm UK - Saturday
10am-5pm UK – Sunday
📧 Email: trustpilot@currys.co.uk
(Include your email reference CTP13486, in the subject & provide details of the issue)
Our team is ready to review your case and provide any additional support needed.
Kind regards
Grace
Carphone Warehouse
Very helpful and answered all queries…
Very helpful and answered all queries nicely. Thank you 👍
August 9, 2026
Great personal help and advice
Great personal help and advice. No up selling , a top chap who helped me .
August 9, 2026
Upgrade made easy .Jordan was very friendly and made the…
Jordan was very friendly and made the whole upgrade as smooth as possible. Very pleased. Will definitely recommend anyone to visit Currys in longwell green if needing a new mobile or upgrade. Speak to Jordan.
August 8, 2026
Mahamiid wasveey helpfdul and plesant
August 8, 2026
Such bad service
Such bad service! I was called to be offered an upgrade. They never stayed what the memory was on the phone. Now 2 months later I am at 70%memory....completely miss sold this phone which I will have to stop using in another 2months as I have no memory left. Additionally it took longer to be delivered than promised. I was offered a compensation amount. This was never received. If cpw phone you to offer you an upgrade...avoid at all costs! Go to the store instead!
May 11, 2026
Unprompted review
Reply from Carphone Warehouse Part of Currys.
Hi Rachael
We’re sorry to hear that you have had issues with your order.
If you need further help, please reach out via:
📞 Phone: 0370 111 6565
Open: 8am-7pm UK -Monday to Friday
9am-6pm UK - Saturday
10am-5pm UK – Sunday
📧 Email: trustpilot@currys.co.uk
(Include your email reference CTP13485, in the subject & provide details of the issue)
Our team is ready to review your case and provide any additional support needed.
Kind regards
Grace
Carphone Warehouse
Sarah was brilliant and so was her…
Sarah was brilliant and so was her colleague, he had a Latin tattoo
Both gave me time and were a joy
August 8, 2026
the man was very helpful
August 6, 2026
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