Carwow Leasey Reviews 

1,356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 796 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and supportive staff for making the vehicle leasing process smooth and completely straightforward. Many people highlight the exceptional communication and quick responses from advisors who guide them every step of the way from inquiry to delivery. However, some people mentioned issues regarding unexpected delivery delays and constantly changing timeframes that disrupted their plans. A few reviewers also noted that communication became unclear or unhelpful as delivery dates approached, leaving them waiting without proper updates. Some consumers expressed frustration when trying to get firm answers about their vehicle arrival status.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently professional,... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, hassle-free process... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and responsive... See more

User experience

Customers report positive experiences with user experience, highlighting that the process is smooth,... See more

Delivery service

People report positive experiences with delivery service, noting that vehicles frequently arrive on time and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jamie at Carwow Leasey was great. Another supplier let us down, but he managed to get me a last minute deal on exactly the car I wanted for a great price. Process was smooth, fast, and flawless.... See more

Company replied

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more

Company replied

Rated 5 out of 5 stars

Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,356)

765 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service by Eleanor!

Ellie took me through the leasing process so quickly and was super kind and helpful! This is the first car I’ve leased and she had all the answers to the questions I had.

August 15, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Ruby,

Thank you for sharing your positive experience! We're so pleased to hear that the leasing process was quick and that our team member was able to provide all the information you needed for your first lease.

We appreciate you highlighting their helpfulness and kindness.

Kind regards,
Caio at Leasey

Rated 2 out of 5 stars

2 stars – disappointing delivery experience and unrealistic lead times

Ordering was easy and the price was good, but the delivery experience has been frustrating. We ordered a Renault 4 ev.

I first raised timing concerns back on 18 May when we were discussing around an 8-week lead time at this stage, and i needed the car by the end of July. We’re now at the end of August and are being told delivery will not be until October.

What’s especially frustrating is that dates constantly move, only last week I was told the car was due to arrive at the dealership on Friday 28th August, then the date simply moved again on that day, with no proper explanation. We had already got to the point of having a registration number and VIN so sold our old car and had started sorting insurance for the new one, so the constant changes have caused quite a lot of inconvenience.

Updates have felt very generic and non-personal, and they rarely give any specific information about where the car actually is or what has caused the delay. I’ve had to do far too much chasing myself.

The original lead time now feels overly optimistic and unrealistic. Had we known it could take five months, we would have made a different decision.

I’ll update the review if communication improves. They haven’t offered us any other solution at all. Very poor overall

May 18, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

We’re sorry to hear how frustrating the delays and changing delivery dates have been, particularly as you had made plans around the original estimated timeframe.

We understand how inconvenient it is to have dates move without the level of detail or clarity you were expecting, and that having to repeatedly chase for updates only adds to the frustration.

We appreciate you taking the time to explain what happened. Feedback like this is important to us, particularly around delivery estimates and communication, and we’ll share it with the relevant team to help us improve how we manage expectations and keep customers updated when delays occur.

We’re sorry again that your experience hasn’t been as smooth as it should have been, and we hope the vehicle reaches you soon.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Max was awesome and helped me navigate…

Max was awesome and helped me navigate through the entire process from beginning to end. When delays came up on the finance-provider side, Drivalia, he was transparent and did his best to chase things up with them and keep me updated. The overall process was more delayed than hoped (largely due to issues outside Carwow's control), but I appreciated Max’s amazing help in getting everything over the line.

August 10, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

We are so pleased to hear about your positive experience and that our team member was able to provide such excellent support throughout the process.

We understand that delays can be frustrating, and we truly appreciate your patience and understanding regarding the issues outside of our direct control. It's wonderful to know that our efforts to keep you informed and assist you were successful in getting everything finalized.

Thank you for sharing your kind words; we value your feedback greatly.

Kind regards,
Caio at Leasey.

Rated 5 out of 5 stars

I’ve never leased a car before and…

I’ve never leased a car before and Ralph really made it very straightforward for me. He found the car I wanted in the right colour quickly and helped me get the process started taking a lot of stress off me.

August 18, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Aimee,

Thank you for your wonderful feedback!

We're so pleased to hear that the process was straightforward and stress-free for you, especially as a first-time leaser. It's great that we could help you find the perfect car in the right colour so quickly.

We appreciate you sharing your positive experience.

Kind regards,
Caio at Leasey.

Rated 5 out of 5 stars

Uwais has been great

I’ve now used Uwais for my second business lease, and I honestly couldn’t recommend him highly enough.
As a new limited company, securing a lease wasn’t straightforward, and I had struggled to get anywhere with others. Uwais, however, went above and beyond to make it happen. He was incredibly helpful, and professional throughout the whole process, making sure I was happy and, most importantly, that I got a great deal.

It’s rare to find someone who genuinely puts their clients first, and Uwais is exactly that. The fact that I’ve gone back to him for a second lease says everything.

Highly recommend Uwais to anyone looking for someone trustworthy, professional and willing to go the extra mile! I won’t use anyone else!

August 24, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Josh,

We are so happy to hear about your positive experiences securing business leases with us.

It's wonderful to know that we could assist you, especially as a new limited company, and that we went above and beyond to ensure your satisfaction and a great deal.

We truly value your trust and loyalty, and we are incredibly grateful for your high recommendation. We look forward to continuing to provide excellent service for all your future needs.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Superb

I had been around and spoken to a few lease option and they were all shady where as Ben was open and honest and nothing but helpful the whole time he even helped with the sale of my current car even though it wasn’t his department. Can’t recommended enough ⭐️⭐️⭐️⭐️

August 24, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

Thank you so much for your wonderful review!

We are absolutely thrilled to hear that your experience with us was so positive and that you found our team member to be open, honest, and incredibly helpful throughout the process.

It's fantastic to know that we could assist you beyond the usual scope, and we truly appreciate your high recommendation.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Max is your go to guy at carwow leasy…

Max is your go to guy at carwow leasy he is very responsive and helpful and always on hand to give great advice and sort the best price! Many thanks for your patience and professionalism- Tabs

August 21, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

We are absolutely delighted to hear about your positive experience and Max's exceptional service.

It's wonderful to know that his responsiveness, helpfulness, and advice made such a difference. We truly appreciate you sharing your kind words and acknowledging his professionalism.

Thank you for your valuable feedback!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

New CUPRA Raval V1

Just ordered my next lease car with Calum. Process was very easy and with no hassle at all. Ordered the new CUPRA Raval V1 and the best price by a comfortable margin. Would definitely recommend using Carwow Leasey based on my experience.

August 21, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Stuart,

Thank you for your fantastic review!

We are delighted to hear that your experience ordering your new car was so easy and hassle-free. It's wonderful to know you found the best price and would recommend us.

We hope you thoroughly enjoy your new vehicle!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

⭐ Excellent service from Richard and Carwow Leasey

⭐️⭐️⭐️⭐️⭐️

Excellent service from Richard Perkin and Carwow Leasey

I’ve had a really positive experience with Richard at Carwow Leasey. From our first conversation, he was friendly, professional and extremely helpful.

I had quite a few questions about the BMW lease, including the specification, optional extras and maintenance plan, and Richard took the time to answer everything clearly without ever making me feel rushed or pressured.

I also spoke to another company, but the overall experience and communication from Richard gave me much more confidence. He was genuinely helpful and made the whole process feel straightforward and reassuring.

I’m now going ahead with the lease and I’m really happy with the deal and the service I’ve received so far.

I’m looking forward to the same great customer service continuing through to delivery of the car. I can’t wait to receive it! 😊

Would definitely recommend Richard and Carwow Leasey.

Thank you! ⭐️⭐️⭐️⭐️⭐️

August 19, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Raeyan,

We are so pleased to hear about your excellent experience with us!

It's wonderful to know that our team provided such friendly, professional, and helpful service, especially in answering all your questions about the lease. We are genuinely happy that we could make the process straightforward and reassuring for you.

We appreciate your confidence in us and look forward to ensuring the same great customer service continues through to the delivery of your car.

Thank you for your kind recommendation!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Excellent experience

We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph was excellent in helping us find the make and model that we wanted, within budget and available within days. Really excellent experience

August 18, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Helen,

We are so glad to hear that we could assist you during a challenging time. It's wonderful to know that our team helped you find the perfect car quickly and within your budget.

We truly appreciate you sharing your excellent experience with us.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Excellent leasing experience from start to finish

The Carwow Leasey team was friendly, competitive, communicative, and highly supportive throughout the entire process. Special thanks to Sven Liegis
for expertly guiding the leasing process and keeping everything on track. From application to delivery, the experience was smooth, straightforward, and hassle-free. I'm delighted with the car and would highly recommend Carwow Leasey to anyone looking to lease a vehicle.

August 14, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Abhinav,

Thank you for your fantastic feedback!

We're so pleased to hear that the team was friendly, competitive, and supportive throughout your leasing journey. It's wonderful to know that the process, from application to delivery, was smooth and hassle-free.

We're delighted you love your new car and appreciate your recommendation.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Order and delivery of my new car

Just received delivery of my new car.
The whole process was really straightforward and completion of documentation went smoothly. Once the vehicle was available, delivery was arranged and confirmed quickly.
The car arrived as expected. Thanks

August 13, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Chris,

We're so happy to hear that the process of getting your new car, from the documentation to the delivery, was straightforward and smooth.

We appreciate you sharing your positive experience with us!

Kind regards,
Caio at Leasey

Rated 1 out of 5 stars

No response...

I emailed (leasey.sales@) on 25th July with an enquiry, I then chased on 7th August, no response whatsoever. Poor service and won't be using them.

July 25, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Lee,

We’re sorry that you didn’t receive a response to your enquiry or follow-up.

We aim to respond to all customer enquiries as quickly as possible, so we’re disappointed to hear that we missed the mark on this occasion.

Thank you for flagging this with us. We’ll share your feedback with the relevant team to help us improve our response times and service.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Liams Jaecoo7

Communication from Deise fantastic, car is fantastic, delivery on time, lovely driver with good manners. All good

August 10, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Liam,

We're so happy to hear that you had such a positive experience with us! We truly appreciate your kind words about our team and services.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Really happy with my new Mazda 3

Really happy with my new Mazda 3

Just wanted to leave a review after recently leasing my new Mazda 3 through Carwow.

The whole process was really easy from applying for the car through to delivery. I was kept updated throughout and everything went pretty much exactly as planned, which made the whole experience very straightforward.

A particular mention to Ella Bailey, who was really helpful throughout the process. She was always quick to respond to any questions I had and made everything really easy, especially when it came to sorting out the paperwork and keeping me updated on the delivery.

The car itself is brilliant. I've had it for a few days now and I'm really pleased with it. It's exactly what I was hoping for and feels like a big step up from my previous car.

Overall, I've been really impressed with Carwow and would definitely use them again. Thanks to Ella and the team for making the whole process so smooth!

August 13, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Alex,

We are so pleased to hear how straightforward and easy your leasing process was from application to delivery. It is wonderful to know that our team kept you updated throughout and that everything went as planned.

We are especially glad that the assistance you received made sorting out the paperwork and delivery updates so easy. We are also delighted that your new car is exactly what you were hoping for and feels like a significant upgrade.

Thank you for your kind words; we truly appreciate your positive feedback and look forward to assisting you again in the future.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

It was simple to find a car and get a…

It was simple to find a car and get a quote. Throughout the process Calum supported me with various options

August 8, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Suraj,

Thank you for your wonderful feedback.

We are delighted to hear that finding a car and getting a quote was simple for you, and that our team was able to provide excellent support with various options throughout the process.

We appreciate you sharing your positive experience.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great Service

Dealt with Jamie Lowe. Great from start to finish, great customer care, great service.

August 1, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi James,

We're so happy to hear that our team provided you with such a positive experience from beginning to end.

We truly appreciate your kind words.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Excellent and efficient service

I made an online enquiry regarding a leased car. I received a phone call from Olivia Gardner who run through a few other cars with me. She emailed me over some information she required. I kept searching carwow website and come across a car that was perfect. I emailed Olivia and she replied almost immediately saying there would be a few months wait for this vehicle. I replied saying this would suit me perfectly. Within the same day of sending my enquiry my order was placed. Olivia was amazing. I have already recommended her.

August 11, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi David,

We are so pleased to hear about your positive experience with us and that we could help you find the perfect car! It's wonderful to know that our team provided excellent service and that your order was placed so quickly.

We truly appreciate you recommending us.

Kind regards,
Caio at Leasey

Rated 1 out of 5 stars

Complete waste of time

Complete waste of time, do not bother with them especially Noa Venter, pushy salesman with no clue

August 12, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Nav, we have no record of you on file. Please could you respond to our request for further information please?

Rated 5 out of 5 stars

Friendly competent staff and easy to…

Friendly competent staff and easy to get hold of.

August 3, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

We're so glad to hear our staff provided you with such a positive and accessible experience! We truly appreciate your kind words.

Kind regards,
Caio at Leasey

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