Carwow Leasey Reviews 

1,352
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 796 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and supportive staff for making the vehicle leasing process smooth and completely straightforward. Many people highlight the exceptional communication and quick responses from advisors who guide them every step of the way from inquiry to delivery. However, some people mentioned issues regarding unexpected delivery delays and constantly changing timeframes that disrupted their plans. A few reviewers also noted that communication became unclear or unhelpful as delivery dates approached, leaving them waiting without proper updates. Some consumers expressed frustration when trying to get firm answers about their vehicle arrival status.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently professional,... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, hassle-free process... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and responsive... See more

User experience

Customers report positive experiences with user experience, highlighting that the process is smooth,... See more

Delivery service

People report positive experiences with delivery service, noting that vehicles frequently arrive on time and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jamie at Carwow Leasey was great. Another supplier let us down, but he managed to get me a last minute deal on exactly the car I wanted for a great price. Process was smooth, fast, and flawless.... See more

Company replied

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more

Company replied

Rated 5 out of 5 stars

Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,352)

758 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Joe! …

Throughout the whole process Joe was prompt and courteous in his communications, sorting everything out for us, and putting our minds at ease with our first foray into the world of EV driving. Couldn't recommend highly enough!

July 13, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Simon,

We're so glad to hear that we could make your first experience with EV driving a smooth and reassuring one.

Your positive feedback means a lot to us, and we truly appreciate you sharing it.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Such a refreshing experience

Such a refreshing experience. Normally when dealing with car salesmen and advisors it can be so unrealistic and unrelateable but Richard was great and easy to talk to. Spoke through different option and helped get me a test drive for new car. Wasn’t pushy and wanted the best for us! Spot on!

August 4, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Olly,

We're so happy to hear that your experience with us was refreshing and positive! It's wonderful to know that our team member made you feel comfortable and understood your needs without any pressure. We always aim to provide a supportive and helpful environment for our customers, and we truly appreciate you sharing your kind words.

Thank you for your fantastic feedback!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Sven was very helpful and great quick…

Sven was very helpful and great quick communications from him. He was very helpful with any questions and got back to me very quickly. Would recommend Carwow as I also sold my old car through car wow and received a good price

August 7, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Thomas,

Thank you for your fantastic feedback!

We're so pleased to hear about your positive experience and that our team member provided such helpful and quick communication. It's wonderful to know that we could assist you so effectively, and we truly appreciate your recommendation.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Easy talking with a professional

Spoke with Ben about a couple of cars, he came up with a fantastic deal on a Skoda VRs which is now sat outside my house.
Totally satisfied with the whole service. I asked Ben lots of questions, each one answered with ease.
Great job!

August 3, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Devine,

We are so pleased to hear about your excellent experience with us and that you are totally satisfied with your new car.

We are glad our team could assist you so effectively. Thank you for your wonderful feedback!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great experience

Sven kept me updated throughout. There was a bit of misunderstanding with my contract but Sven was very honest and apologetic regarding this, so I felt I could trust him and went ahead with my contract. I received regular emails with the updates.

July 1, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Sarika,

We are so pleased to hear that our team member kept you well-informed throughout the process. We appreciate your understanding regarding the contract clarification and are glad that our honesty fostered trust.

We always aim for clear communication and are happy that you received regular updates. Thank you for your positive feedback!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Denise was amazing and very…

Denise was amazing and very professional. Her communication was on point and knowledge exceptional! Thank you 5 star service! The car is amazing also!

August 3, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Ben,

We are so happy to hear that our team member provided you with such an excellent experience! We appreciate your kind words and are glad you are enjoying your new car.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great experience and Sven was very helpful!

Searching the options was really easy and efficient to fine tune a lease option I was happy with. Sven then stepped in to guide me through the process and get it all finalised. He was very helpful, friendly and patient. Would definitely use this again for my next lease.

July 1, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Benny,

We are so pleased to hear that our options made fine-tuning your lease easy and efficient. We are especially glad that our team member provided such helpful, friendly, and patient guidance throughout the process.

We truly appreciate your kind words and look forward to assisting you again for your next lease!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

A very good experience.

A very good experience.
My leasing consultant, Sven Liegis, was excellent and all points of interaction with Carwow Leasey were smooth, clearly explained and prompt.
What could be a potentially daunting process was made easy and I would highly recommend them.

June 1, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Kurt,

Thank you for your wonderful feedback! We're so pleased to hear that your experience was excellent and that all interactions were smooth, clearly explained, and prompt.

It's great to know that we could make a potentially daunting process easy for you.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Fantastic service from Sven at Carwow

Fantastic service from Sven at Carwow, who took my requirements and sourced a car and deal which met them

July 30, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

Thank you for your fantastic feedback!

We are so pleased to hear that our team member was able to understand your needs and successfully find a car and deal that perfectly matched your requirements.

It's wonderful to know you had such a positive experience.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great customer service

Great customer service! Uwais Mahmood was extremely helpful and understood exactly what I was looking for. Highly recommend

August 3, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Umey,

Thank you for your wonderful feedback! We're so pleased to hear that you experienced great customer service and that our team member was extremely helpful in understanding your needs.

We truly appreciate your high recommendation.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Uwais has been very thorough in…

Uwais has been very thorough in explaining about the cars I was interested in . He has been excellant in all his dealings and followed up with emails .
Thanks alot .

August 5, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Aqsa,

Thank you for taking the time to share your positive experience. We're delighted to hear that our team member was thorough and excellent in all their dealings, providing clear explanations and consistent follow-up.

We truly appreciate your kind words.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Uwais was very trustworthy

Very trustworthy and honest about how they do business. This helps me make my decision very much

I would also like to share in my personal experience Uwais was very helpful with finding the right car for me. I know it can sound a little silly, but I was stuck between a few options which Uwais did a very good job of simply laying out the facts and helping clear up any confusion when it comes to comparisons.

Honestly, I thank you very much Uwais

August 5, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Dakar,

We are so glad to hear that our transparent approach to business helped you make an informed decision. It's wonderful to know that our team member provided such excellent assistance in clarifying your options and guiding you to the right car.

We truly appreciate you sharing your positive experience with us.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great experience with Ralph Burbeck…

Great experience with Ralph Burbeck from start to finish regularly updated with our order and checked in with us when the car arrived to make sure we was happy will be using Ralph again when purchasing our next car

August 4, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Spencer,

Thank you for your fantastic feedback!

We're so pleased to hear about your excellent experience from start to finish. It's wonderful to know that you were regularly updated and checked in with upon your car's arrival. We look forward to assisting you with your next car purchase.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Good service

Simon was very helpful and everything went very smoothly

August 4, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Kieran,

We're so glad to hear everything went smoothly and that our team member was helpful. We appreciate your kind words!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Jamie was in touch straight away and on…

Jamie was in touch straight away and on hand with support throughout the process. Great service.

August 4, 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Marcus,

We truly appreciate your kind words! We're so pleased to hear our team provided excellent support throughout your experience. Your feedback means a lot to us.

Kind regards,
Caio at Leasey

Rated 2 out of 5 stars

★★☆☆☆ Still waiting, communication is inconsistent

Ordered a BYD through Carwow Leasey with a straightforward ask: delivery close to a fixed date I gave them at the point of sale. That date is looming with no confirmed delivery date.

Communication has been well-intentioned but scattered. At one point I was told "I totally forgot about you" regarding a promised follow-up — which I appreciated the honesty of, but it doesn't inspire confidence. I've also had messages relaying that a manager "agreed with" what I'd already been told, rather than that manager actually speaking with me directly, which felt like an odd way to reassure a customer. The current explanation is that the delay sits with the manufacturer, which may well be true, but after several rounds of updates I'm still no clearer on an actual date.

I have just had a call with a manager called Charlie who has told me the team have done everything right their end, everything was handled as it should be and I should wait to call judgement until the car is on my drive. That was an "interesting" call to say the least.

To be fair, it has been confirmed I'd get a full refund with no penalty if I chose to cancel — no complaints there. This review reflects where things stand right now; I'll update it if the situation is resolved properly.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ellie was friendly

Ellie was friendly, responsive, and kept me updated every step of the way. Everything went smoothly, and she made the experience hassle-free. Thanks for all your help!

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic experience from start to…

A fantastic experience from start to finish. Max was brilliant throughout the whole process- he made everything so easy, kept me updated every step of the way, and found me exactly the car I wanted. Nothing was too much trouble, and he was always happy to answer any questions I had. I couldn’t be happier with my new SEAT Ibiza. I’d definitely recommend Carwow Leasey, especially if you get Max looking after you!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I was very cautious about arranging a new car “online”. Enter Simon from Carwow and he helped me at every step. He was very knowledgeable and talked me through each step and explained all my queries and questions. Simon wasn’t pushy and let me make my own decisions while guiding me through the process. I would thoroughly recommend Simon to anyone thinking of getting a new car, he secured me the exact car I wanted at a price that is excellent and I’m now enjoying my new vehicle. Great service, thanks again Simon.

July 28, 2026
Unprompted review

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