CenturyLink Reviews 

After being a loyal customer for 6 and 1/2 years my modem has finally given out. The modem is on a lease, when I wanted to update my service I requested a new modem that was over 12 days ago. I still have no modem and every time I call I get to run around with their customer service, and have even been hung up on. These people are rude and have no idea what customer service is all about. And even after talking to one of their technicians who did several checks on my modem that are currently have it was deemed at the modem is faulty that was on June 5th, I was told I would see a new modem that week, that never happened. So I am going to cancel my service and move over to the next worst one which is hopefully going to be a slight bit better than this disaster.

It is extremely horrible for the price for paying for $85 a month for 20 Mb they’re overpriced they have outages and then general their Internet is slow and it’s very scam. Just avoid this Internet company.

Unreliable, Internet was down for a day an a half, no explanation. I rely on Internet service for needed medication and to access my bank account. Terrible service.

I would give them less score if I could. Worst company for service. After more then 30 days without internet service they still have not dispatched a cable crew which the line tech said is the issue

Price has been the only thing to keep me but now nearly a week after internet has been disrupted I’ve had my fill. No info from company, all communication has been initiated by me. No update or acknowledgment notice of disruption. I’m out centurylink good bye

I understand service disruption like APS during storms, and the four-day one with CenturyLink. I can’t forgive their roboservice. Both chatbots and humans are programmed with the same non-verbal instructions: choose our pathetic option, keep your trap closed, and listen to our insincere apologies and understanding. Your call is important—to you, not us. Go to these links for help. This is during an internet outage, or should I say outrage?
Other customers may have experienced this. This summary is for those who may be choosing CenturyLink in the future. Don’t you love the flowery apologies and understand as you remain muted? My name is Lou, and I stand by all my reviews.

Internet was down so called customer service. Got call center in India. I told them I thought there was a problem with their phone line. Had to agree to $100 service charge before they would send anyone out. Tech came out and said "problem was 1000' feet away in the street"; was still charged the $100 service charge to fix their problem......

Don’t ever step foot to utah again bro how tf do i have fiber and im still lagging every 10 seconds on xbox. first time i had it was 11 years ago and its still ass🥀 even that weak ah arris box runs faster than this🤦‍♂️

I want to give a heartfelt shout-out to an outstanding representative named Eric (Badge EELIZO) in the Idaho Falls, Idaho office.
After spending an incredibly frustrating full workday dealing with overseas support, I was stressed, concerned, and nearly ready to walk away. When I finally reached Eric, everything changed. From the very first moment, he was professional, patient, and genuinely helpful. He immediately put my mind at ease, listened carefully to my situation, and took full ownership of resolving it.
Eric quickly reviewed the previous notes, provided me with a clear order number that I had been unable to get earlier, and guided me step-by-step on how to resolve the credit check issue. Thanks to his clear explanations and expert assistance, the entire matter was handled smoothly and efficiently. He restored my confidence not only in the process but in the value of quality customer service.
Eric is a true asset to CenturyLink. His knowledge, calm demeanor, and dedication turned a very negative experience into a positive one. In a time when excellent service can be hard to find, Eric stands out as exceptional. He saved the day for me and reminded me how impactful one great representative can be.
I truly value the time and care Eric invested in helping me. He deserves the highest recognition, a significant raise, and every possible reward his company can offer. CenturyLink should be incredibly proud to have him on their team.
Thank you, Eric! You are a shining example of what great American customer service looks like, and I am sincerely grateful for your help.

CenturyLink is the worst internet provider. Rude to non existent customer service. Slow speeds. Weekly outages and tons of short disconnects. Customer reps have been caught lying, telling customers whatever story to get them off the phone. CenturyLink is the slumlord of internet providers. 🤮🤮.

Worst experience ever! I've had an exposed line for almost four (4) years and no internet for months. You cannot get ANYONE on the phone to answer anything and they just keep billing you even with NO service and will take you you collections even when you don't even have service with them.

When it works, Century Link internet is fine. Good luck when it doesn’t though. I have been trying to get ours back up but the date they give me keeps moving. Has been out for almost a week now. They also still haven’t buried the line that they ran to our house over a year ago from the last time they fixed it. It is still draped done the length of our neighbors fence.

I would give 0 or negative stars if I could. They are unwilling to accommodate the customers even when it’s their service that is the problem. 8-5 is the only time a tech can come and you are charged if they miss you. The amount they charge for their terrible service is absurd and there is no interest in making things right for the customer. Worst Internet I’ve ever experienced and even worse customer service.

Well CenturyLink takes your money then lies to you saying they didn't get your money I have fought with CenturyLink forever I'm sick of them their customer service reps are most rude and uncaring people very very rude people they do not care about anything I'm totally dissatisfied with CenturyLink they get a 000 and they're lower than a snake's belly they just take your money and lie to you they wait three months or four months and then tell you that you owe them this amount and then they continually harass you about how much that you owe them I've had it with CenturyLink they suck

As usual for this service I would give no stars. Horrible, slow or no service available. Very good on taking moneys and not refunding for service that is unavailable. Customer support is the worst. Nor sure where they are outsourcing to but these people only good after 20 min to receive the transfer and tell you that will send technician subcontractor for $99 if that will solve the problems. Every time I call have same: reboot modem, pull cables. They not maintaining their lines. It's just the worse ever. Don't get it if anything else available.

Internet kept failing and crashing. Took a long time to reinstate it. I finally went over to Comcast. Please don't use this Internet service

The absolute WORST internet provider. I would never recommend to anyone. Always goes out, extremely slow, cannot stream multiple devices in house, what year are we living in?? Tech repair is never available to come out to fix internet until 2-4 days later, absolutely unacceptable!! Unfortunately, it has always been our only option in the rural area we live in. Supposed to be getting fiber optic, they installed the underground wiring and we have now been waiting for THREE YEARS for it be finished. Same run around every time we call for an update. Thankfully, we can now choose Spectrum and are switching to them. If you have other options than CenturyLink, go with the other option.

I guess you get what you pay for. Their pricing is good but their service is garbage and their customer service is horrendous. Glad there are other options in our area and we will be switching soon.

I have had several extremely frustrating experiences with CenturyLink, this is not just a one time issue. Their customer service, is without question, the worst I've ever dealt with. Representatives are consistently rude, dismissive, and seem completely uninterested in actually helping resolve problems. Every interaction feels like a battle rather than support.
The internet service itself is just as disappointing. Our connection cuts out frequently, almost every night around 10 pm, making it unreliable for anything important like work or streaming. For a paid service, this level of inconsistency is unacceptable.
I would absolutely not recommend CenturyLink. Save yourself the frustration and go with a different provider. There are far better and more reliable options out there.

Centurylink is by far the most consistently poorly preforming internet service provider in my area. Even if the weather is slightly off, then it will massively underpreform and often go down