CenturyLink Reviews 

Customer of over 40 plus years. Up until early 2000's I had phone and internet service. Solid, never lost service on either, when others I worked with regularly would (worked from home for airline customer service - supervisor). This was very important. Internet started to drop regularly, had to reset modem constantly, lag and other issues, with my having the maximum speed I could get (just over 20Mbps at the time). It continued downhill from there. When calling in, customer service seemed to just be reading off prompts from their computers - even after you answered a question they would ask again, especially time they transferred you (but said they would fill in the next 'agent'). I was paying same as other areas that were getting up to 1Gig with CenturyLink having no plans to ever update my service. After being told they could do nothing and even offering to cancel my service 'for me' several times, like I was a toss away customer, I went elsewhere (600Mbps comfy - could have gotten 1Gig - all with no modifications/installs). Landline ended up costing almost as much as when I had it along with internet (find that a coincidences??) - dropping after lost job and they insist autopay setup or would not work with a lowsy 16.00 late fee one time. Period! Kick a customer while down and not remotely care, even though they say 'thank you for being a loyal customer' when they start. I recommend dont waste your time, money. This comes from not only myself, but 3 other family members, all of us being over 40 year customers, being treated like we do not matter, even to make a buck, plus many other friends, colleagues and others who have left as well. You have a lot of options these days for about same price. Overseas customer service makes it worse, since they have never had the 'authority' and must follow THEIR policies no matter what poor customer service they provide and frankly do not care.

CenturyLink is the most horrid company I've had the most difficult time I've ever dealt with. So my mother has had this terrible company for over 10 yrs. For personal reasons she called and had her phone number changed. Not once mentioning internet. In the middle of the night while using it they just turned off her internet. When called the very next morning they told her the work order was done wrong and it was going to take 3 days to get it back on. Whaaaaaaaat?! Didn't take that to turn it off. On day 3 of no internet we were told her computer needed to be configured or something and it couldn't be turned back on. After 4 hours on the phone it was left that another work order had to be created and a tech needed to come out because nobody knew what happened. In less than an hour I had an order and an appointment made for 24 hours out for a Spectrum Tech to come out and for over a $100 less I'm getting the same pkg I had with CenturyLink plus a couple more tweaks. My daughter left CenturyLink/Brightspeed a long time ago. Wished I'd done it sooner. Would've saved a lot of wasted time and money

Hi cost for $70 internet only at only 10g. NO tech support, only overseas customer support & only limited to basic login which never could get set up, in 6 months of service. Couldn't set up an account, so couldn't autopay, see my bill - I had to call overseas every time I had to pay my bill. AND be aware they do NOT prorate your bill once you say I Quit. It's by service dates, not billing dates and watch that late fee if you miss paying for that last bill of NO service, it's stiff!! HORRIBLE. Nightmare. Expensive.

I’m a business owner. My phone had no dial tone. First you can’t call and get a live person. My phone went out on a Thursday night. I discovered it early Friday morning. After about a 15 minute dissertation they scheduled a technician for Saturday morning. I’m a BUSINESS I need my phone. I also need the phone line to run credit cards. They told me 8-5. I’m semiretired and work mornings. When I finally reached a live person I told them if it’s after 10 they need to call me I’m 15 minutes away. Saturday they didn’t show. I called at noon and was told they were here but I was closed and they couldn’t reach me! I told them he was a liar he did not call me. They scheduled me again for Tuesday. This means 6 days no phone line. I’ve filed 2 formal complaints. One with FCC and one with department of agriculture and consumer affairs. I’m thoroughly disgusted. Century link is by far the WORSE company I know. Unfortunately they are all I have to choose from.

I am on day 2 of a total internet outage due to some kind of equipment failure that affects the area. They can't even provide an ETA for a fix. This is in Seattle, a major US city.

You can never contact anyone on phone.. there are so many prompts.. the phone goes dead, they disconnect on you.. what a horrible horrible company to deal with..

Centurylink are 100% thieves. I was a loyal customer of theirs for years. The internet started failing everytime it got cold outside. The field rep said that the copper lines were old and getting damp underground. He said Centurylink had no intention of replacing the lines and to find new internet service, so I did. I'm owed a refund and Centurylink refuses to refund my money. The service was shut down January 14. It's February 20, and I still don't have the refund. I was told I would receive it within 10 business days from February 6. I have wasted so much time on these people. They NEED to have a class action suit filed against them. They NEED IT. And they keep lying about sending out a refund check. DO NOT TRUST CENTURYLINK FOR ANYTHING.

If you are lucky enough to speak with a person, it will be difficult to understand them because they are not from here.
They keep promising to help but that never do. They just keep apologizing. They ask for a number to call back on if you are somehow disconnected and when they are tired of pretending they can answer any questions or offering any solutions, they hang up. And of course they don’t call back.
Unprofessional, unhelpful, and I must assume corrupt.
I can’t believe they stay in business.

Mind you while I’ve never had interruption problems with services I’ve just looked at my bill statements which were promised to be 55$ monthly and come to my surprise I’ve been getting charged 4 this amount in the cost of “equipment and set up fees” for 14 months ! My lowest bill came at 71$ in December of 2024 after 2 months of service they’re saying I owe 301.29$ please make it make sense ??? They’re over charging after promising customers set prices and not accommodating or giving answers as to why outside of equipment for me to get charged 300 bucks a month for 13 months straight ?? I have pictures for the proof where I’ve never been charged 55$ !!!

Century Link outage occurred Friday morning @9am. I have been calling tech support since outage. They kept telling me it was a me issue, meanwhile our gated community of 88 homes all lost internet connectivity.
It started with what sounded like a transformer explosion. By Saturday afternoon Century Link finally confessed they have NO weekend technicians! They would only come out Monday-Friday for repairs, and one home outage on Friday morning didn’t warrant a repair. By the time my neighbors got home from work after 5pm we were all already out of luck. I don’t have any reason to continue paying this internet users of $100 a month! Shame!!!

Awful billing experience. I have been a decades long customer and CL has always allowed a grace period around the due date--until recently. Now, without notice, they are charging late fees for being two days late when they allowed this for years. I called to ask for a courtesy wave of these fees, similar to what credit card companies allow. It was denied unless I signed up for auto pay. I'm looking for other options.

The WiFi in the Eugene, Or. area is spotty at best. This is day 4 of no internet. It is Superbowl sunday and this is absolutely horrible. There is no compensation for this long outages and only copy/paste chat bot replies. After you cancel the service they still bill you.
They have a new service called quantum fiber which I am speculating that they want people to pay more for sub par service. If you cannot even provide the bare minimum, why should I pay more for something that maybe just as bad?

I would give this negative stars if I could.

Stay away from this provider. They will take your money and not provide service.

Sounds like a scam to me.

It's no wonder why they average 1 star on over 1800 reviews. This company is a joke. Look elsewhere for your phone and internet needs. They just lost a customer of over 43 years

What can I say about this company and it's disastrous approach to business, product and customer service ?
Many, many people have experienced or known someone who has had the Centurylink experience involving the 3 listed above.
Particularly with customer service.
It's not even worth a lengthy, griping diatribe.
I'll just recommend .. do an internet search for "positive reviews for CenturyLink".
1 out of 5 stars virtually everywhere. Google reviews, BBB(***), Yelp, Reddit .....
MY Public Service Announcement here is:
They claim "we like to tell people that if you are going to CANCEL service with them, do it before your current (paid in full) month is up"
BUT, THEY don't tell people.
If you are paid through the 2nd of the month and cancel on the 3rd of the month ..... they ( ** in states that don't forbid it as illogical, deceptive and dishonest ) will bill you for the entire month.
"We do not prorate final bills".
Although, they will not tell you at the time of cancelation. You will receive a past due bill with an $18 late fee.
Pretty lucrative, if you can get away with charging $'s, without having to do or give anything
(Other than aggravation) in return.
Deceptive practices, that go against anything I would call "good business".
In other words " YOU need US, more than we need you.

If I could leave zero stars I would. Absolute worst internet company I have ever had the unfortunate privilege of using!

When service is running it's OK. But you better hope you NEVER have any issues or outages or you will be without service for weeks-months. AWFUL customer service. Phone techs know absolutely nothing about the technical side of things and refuse to even TRY to assist you. They simply make you an appt that's 4 weeks out and tell you to wait for the tech to visit. And then you receive a text saying your tech won't be there until ANOTHER week out. So you don't have service for over a MONTH and the rude and dreadful, unhelpful phone techs refuse to assist you at all. (And then CL still charges you for the month that you didn't have any service due to problems on THEIR end.)

The worst damn company I’ve ever had the displeasure of working with. We had, and I’m not exaggerating, 17 outages in 3 months. 17 EFFING TIMES. They take forever to get service workers out, they don’t inform anybody what’s going on. We were out for 3 days at one point and we both work from home, screwing our paychecks on multiple occasions. They offer zero reimbursements for the constant outages. Also, their speeds are dog shit and just outright terrible. Do not EVER sign with t this pathetic excuse for a company unless it’s the only option. I’d take Hughes Net before these idiots. .

I was repeatedly lied to by customer support people, via chat and over the phone about overbilling happening though autopay. They refused to reimburse me for the stolen amount, and took 0 responsibility for lying to me even though we both had it in writing from chat transcripts. I have been a customer for over five years and I can not wait for fiber optic to be installed by a local and respectable company so I can cancel their services. Beware CenturyLink does bad business!

Absolutely awful. I just moved into my new
apartment. The only wifi offered here is Century Link. Had an appointment today, and waited from 8am. Wait window was until 5. I suddenly got a text that technician was coming between 8am-7pm today. I called my sales rep who works with my apartment complex and was told that the technician canceled because I wasn’t home. I WAS HOME ALL DAY!!! The sales rep was just apologetic abs offered to reschedule. Told me there was no way for him to resolve this and find out what happened. I called customer service and was transferred 5 times. By the 5th time, the man could not understand what I needed and I hung up. I had to call the sales rep back and ask to make another appointment for Thursday this week. I’m so upset. Oh, and I went on the messenger option 2x and was chatting with representatives who were copy/pasting their answers. No help at all. I hate Century Link but it’s the only option that I have for the next year.

DO NOT USE CENTURY LINK! They do not care about any type of customer service and are impossible to get in touch with if you need any type of assistance. I have had nothing but the worst experience with them for years and I am so happy to be rid of them. I have never hated a company more. 0/10. The most frustrating experience ever working with a company.