CEVA Logistics Italia  Reviews 

Yesterday one of the lorries came into my lane and took off my wing mirror, i am so upset with this experience, my children were in the car and very scared. I have tried calling them multiple times, when put through to the right department it just goes to voicemail, I have left numerous messages and noone had bothered to call me back. This couldn't have happened at such a bad time with Christmas round the corner. I have pictures and witnesses of the lorry.

Didnt carry my TV off the truck, they slid it down then when asked to open the box quickly so I could inspect for damage they slid I right back up the ramp and took off. What a joke!!

English version below

Esperienza assolutamente orribile lavorando con questa società di logistica. Ho fatto un ordine con Mediaworld. CEVA avrebbe dovuto consegnare la nuova lavatrice e portare via la vecchia. Non hanno portato via la vecchia lavatrice e dopo due mesi di tentativi di farli tornare a prenderla, non l'hanno ancora fatto fino ad oggi. Ho fissato due appuntamenti con loro, entrambi confermati, ma poi non si sono presentati. Hanno anche smesso di rispondere alle mie telefonate e mi hanno riattaccato in due occasioni e hanno ripetutamente inviato le mie chiamate alla segreteria telefonica. Maleducati e inefficienti.

Absolutely horrible experience working with this logistics company. I placed an order with Mediaworld. CEVA was supposed to deliver the new washing machine and take away the old washing machine. They did not take away the old washing machine and after two months of trying to get them to come back and get it they still have not as of today. I have made two appointments with them both of which they have confirmed and then not showed up for. They also stopped answering my phone calls and hung up on me on two occasions and sent my calls to voicemail repeatedly. Rude and inefficient.

Order # 229381645

This has been an incredibly frustrating experience. I ordered a TV from Media World on 11th November (Order No. 234517558) and paid €20 for delivery, yet after more than three weeks, I still haven’t received it.

Initially, I was told it would be delivered on 19th November, then 20th, and later 23rd. It’s now 29th November, and I haven’t even received a call, let alone my order. When will it actually be delivered?

To make matters worse, I have not received any updates or communication about the delay, and I don’t even have the courier company’s contact details to follow up. This is completely unprofessional and unacceptable for a company of your size and reputation.

I demand immediate action. I need a clear update on my order status and the courier’s contact information without any further excuses or delays. This level of service is not just disappointing—it’s outrageous.

I need their contact no

In regards to the Steam Deck official release in Australia the logistics has utterly failed to streamline a large shipment of 1st Week purchases.

The issue is with packaging and labeling which took them more than 24 hours with some users complaining to have spent 2 days in picked up parcel, printing label etc. Delivery has not been utterly terrible as no one has claimed to receive damaged goods, so that is one thing.

Improvement in handling and updating customers is something I would request them to improve.

An update on my situation, after having being sorted and set for delivery it never showed up at my place and still tells me it is on the way on 29/11/2024. Seems like I shall not receive anything till next week which would make it more than 8 working days in transit.

Edit 01:
To the representative who replied, I ask why not communicate via email or some official channel instead of me publicly posting my order number when my package is still in delivery limbo and could be intercepted by malicious actors.

Absolute horrible service, no wonder it is a 1.5-star rating. My delivery window was 9 am - 1 pm, at 3 pm I get a phone call saying that my number which they just called me on was bad and my delivery was pushed out until tomorrow. I waited all day and they didn't even bother to ask if I was available tomorrow. The managers need to be terminated!

Very bad, corrupt company. I worked here 3 months, worked extra hours, did my best to get promotion. After 3 months, without any warning, the supervisor fired me. I asked him why, he said he doesn't need to explain why, and he doesn't need any reason to fire anyone!!? I will destroy their reputation and get back to this humiliation by the law. This experience happened to me in the Netherlands. Employees are people, you mist respect them, no matter what your position is.

Ordered via SKLUM, my delivery still has not arrived and it has been ‘out for delivery’ for 2 months now. They have no customer service what so ever and both the delivery company and SKLUM do not answer any messages. This is a huge scam and they work together

Review for CEVA logistics Canada

First they never answer their phone. They just ignore it. It rings 5m and then hangs up on you. If they answer. They still just hang up on you. They don't update the tracking they dont fulfill their delivery dates.They don't know what's going on with our package. They don't update you on whats going on with your package worth thousands of dollars. Anyway they are such a bad logistic company. They should close their doors. I reported them to whom ever sent the package. Hopefully they won't use them in the future. They are bad all around...

They do everything to rip off their customers. They refused to repair an Apple Watch with a small scratch on the screen. They wanted 400 SEK to THROW IT AWAY FOR US, or 500 SEK to send it back. Unbelievable that a company like this even has customers. Avoid.

Dangerous, almost fatal incident with CEVA Logistics articulated lorry driver in the UK.

The driver of the lorry with the registration YY23 NGU driving through Warwickshire on the 19th December, overtook me on a single carriageway at 11.40. The lorry was heading on the A46 towards Alcester/Birmingham. I was driving at the given speed limit of 60 miles an hour. This lorry drove up to my boot then dangerously overtook me in poor conditions - driving rain and wind. There was traffic coming in the opposite direction and I was forced onto the edge of the road. I was driving a VW Golf, with my 2 year old grandson on board. When the lorry overtook me it was so close to my vehicle I felt the wind draft from the enormous length of the lorry drag me towards it. It was the most frightening experience and could have resulted in a fatal accident if I hadn't been such an experienced driver. I am considering reporting this incident to the UK police.

If I could leave zero stars for this shambles of a company I would. Ordered a large item of furniture from Tikamoon in France for delivery to Italy. The item was passed from the French courier to Ceva in northern Italy on 24th April where it remained for a couple of days. It slowly made its way down to southern Italy arriving in Campania 26th April for a supposed delivery date of 4th May. I didn’t receive an email or phone call to arrange delivery so I contacted Tikamoon who said they would contact Ceva for an update. 4th May came and went with no delivery and the tracking remained the same (by now one week in Caserta). Contacted Tikamoon again and they apologised and said they would contact them again. I then look at the tracking and Ceva have updated it to say the item was delivered to Capri on 3rd May! Not to me it wasn’t! I’m now in a situation where it is now the weekend, Tikamoon don’t answer emails at the weekend and I have no contact details for Ceva to find out where the hell is my furniture. I’m absolutely livid given that it’s a heavy piece of furniture and I had organised two people to come and help so it really messed up everyone’s day. A completely hellish experience which is not over yet as I still don’t know where my delivery is. Why companies choose to use this courier is beyond me seeing the amount of bad reviews it has. I’m due to be ordering more from Tikamoon but have decided it is not worth the anguish of not knowing whether I would receive it or not. Totally fed up.

Alex P. from SOMAGLIA Customer Service was very helpful in the relationship client, helping me in a very efficient way to get the parcel I was waiting for weeks.
Thanks again to him.
Patrick

Alex P. del Customer Service di Somaglia: ha preso in carico velocemente il ticket da me aperto per sollecitare la consegna di un grande elettrodomestico e in pochissimo tempo mi ha fatto contattare dal corriere locale per concordare la consegna. Gentile, disponibile e super efficiente.

From Texas to Arizona, this delivery company took way too long to deliver my package. Finally, when the driver opened the truck door the box was torn open on one end exposing obvious damage to the Plastic Resin bathtub wall enclosure. The rest of the box was smooshed in several places. The driver was nice enough and thanked me for noticing the damage as I refused the delivery. There is no way this item should have even been delivery attempted! I don't know whose fault this is, but after waiting 6 weeks, I'm the one who suffers. No good Ceva!

Worst shipping company ever. If you see the company you’re ordering from is using this logistics co. run!!! Don’t buy. Whatever it is, you can go without. The rudest “men”
I’ve ever dealt with. Rude, unprofessional, and actually creepy. I was shocked when they drove off. I usually tip delivery people cash that I keep special in a drawer. Well it saved me $60. So… thanks?

Ho ordinato una TV il 29 Novembre del 2021, partita , come da tracking Mediaworld il 02/12/2021.
Ancora non so dove sia finita!
SCANDALOSI!!!

Vergognosi.
What else.

If there was a zero star rating, this company would get it. The absolute worst shipping company I have ever dealt with. SHAME ON YOU COSTCO FOR USING THESE CUT RATE POOR EXCUSE FOR A SHIPPING COMPANY! I ordered by TV on black friday. It's now Dec 21 and I have yet to receive it. I have taken off work 3 separate days and CEVA has failed to deliver the TV all 3 times! I could have purchased 5 TVs for what it has cost me in time off. AVOID THIS COMPANY LIKE THE PLAGUE!!!