CGT Lettings Reviews 

164
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My tenant reported a leak on Friday at 16.15 and despite being open until 17.00 there was no answer and no response. I rang again on Monday morning and left a further 2 messages at 9.15am and 9.37am... See more

Rated 5 out of 5 stars

We received first class service from start to finish from Quedgeley branch. All staff were consumate professionals and certainly made a very stressful process almost bearable. Special thanks goes to... See more

Rated 5 out of 5 stars

My first introduction to CGT was through Hannah Roberts as the agent. She was very capable and super helpful with helping us find the location and providing information above and beyond what most agen... See more

Rated 5 out of 5 stars

We've just let a property via the Tewkesbury branch and found Beckie and Becky a pleasure to deal with. Becky C in particular really helped me out with an issue that prevented me making a 150 mile... See more

Company details

  1. Property Management Company

Written by the company

Letting Agents covering Cheltenham, Stroud, Gloucester, Tewkesbury and Quedgeley/Kingsway.


Contact info

4.2

Great

TrustScore 4 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(164)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Saffron and all the ladies at CGT have been so helpful, can't thank them enough for finding us somewhere perfect. Highly recommended

May 16, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing!!

Amazing experience with CGT viewed a house on the Saturday and they had me in by the Thursday due to an urgent situation. Beth and saffron both worked really hard to get me and my little boy in and I will be forever grateful to these two amazing ladies!! Thank you so much <3

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Top-Notch Letting Service

Great experience with CGT Lettings. The property was spotless and exactly what I wanted. The process was smooth and professional. Huge thanks to Saffron for being so helpful and responsive—she made everything easy. Highly recommend!

April 30, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you for leaving this fantastic review for Saffron, it means a lot to the team to receive such positive feedback.

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. Lexi was amazing all the way through. Office is in a great location, easy to park.

Look forward to working with you all again soon.

May 23, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you Alex, for sharing your review

Rated 5 out of 5 stars

CGT Quedgely manage my property…

CGT Quedgely manage my property portfolio. Beth and her team, are all excellent, and so friendly and helpful. So nice to be able to pop into a local office to be able to discuss and resolve any issues which may occur.

May 24, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you Richard, for sharing your experience and taking the time to review the Quedgeley Office

Advertisement
Rated 5 out of 5 stars

The team at the Quedegeley branch are…

The team at the Quedegeley branch are always very welcoming and happy to help.

Fabulous team.

May 23, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you for taking the time to leave a review, this is very much appreciated.

Rated 5 out of 5 stars

5 Stars for Beckie!

Beckie has been absolutely wonderful and a big help throughout this process. She has made the process incredibly easy as first time movers!!

May 23, 2025
Unprompted review
CGT Lettings logo

Reply from CGT Lettings

Thank you for finding the time to leave Beckie, this fantastic review. It is always good to hear when the process runs smoothly.

Rated 5 out of 5 stars

Warm and friendly team

Warm and friendly team. Assisted very quickly with finding us a new home. Gave lots of information and support. Would recommend as always on hand to support.

April 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

CGT were amazing

CGT were amazing, they helped make my move very easy. One person especially was Paris Organ, she was always there Monday to Friday answering every question I had, and making sure it was as easy as possible for me

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

We have had a very good experience with…

We have had a very good experience with Tewkesbury CGT lettings. Beckie Cook especially was wonderful and helped us find a perfect home. It hasn’t been easy as a young couple moving a few hours away but the team have made it an easy as can be move. I couldn’t be more happy with this team! Thank you guys 💖

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service and so helpful

Very happy with how CGT helped myself and my son get our home. Have been with CGT previously for 5 years. Then had my son and needed a bigger home, honestly the move and process was perfect right from the start. A massive thank you to Saffron from CGT Quedgeley for keeping me updated with everything. Couldn’t have got our dream home without her.

March 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Renting through CGT gets a plus!!!

Natasha and Molly have made the finding and moving into a new property really straightforward. Always helpful and informative. Replied promptly with information requested and worked with us to sort out any stumbling blocks. The whole process from start to finish was just over 2 weeks. Thank you both for all your help!!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely fantastic experience

Genuinely fantastic experience with CGT Cheltenham letting a property! The staff are so helpful and friendly, just awesome!!
Special shout out to Michelle for going the extra mile for us and for being a ln absolute ray of sunshine in what can be quite a stressful process!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

The whole team at CGT lettings…

The whole team at CGT lettings Gloucester were amazing,from the initial contact they put my mind at ease with the process of renting out my property,which had seemed overwhelming before the call.From start to finish was a great experience and I can't recommend them enough .

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Gloucester CGT are the best

I dealt mainly with Molly, but the entire team in Gloucester were professional and incredibly helpful people. I was very impressed with the levels of professionalism, helpfulness and not least, cheerfulness of all the team. I felt I was part of the process, being involved form start to finish. This was a standard I had never recieved in dealing with estate Agents in the past. Thank you so much Molly and team. If anyone needs an Estate Agent I could not recommend CGT Gloucester enough.

February 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

CGT Gloucester are one of the best…

CGT Gloucester are one of the best letting agents that I have come across. Had a great experience from entry to exit of my 4 yr tenancy with them. They are very professional and handled everything quite efficiently. Thanks

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Natasha at…

Outstanding Service from Natasha at CGT!

We recently moved into our new home, and Natasha from CGT was an absolute star throughout the entire process. From start to finish, she was professional, efficient, and incredibly supportive. Her communication was always prompt and clear, ensuring that every detail was handled smoothly.

What truly set Natasha apart was her friendly and proactive approach. She went above and beyond to make sure our move-in experience was stress-free, addressing any queries we had with patience and expertise. It’s rare to find someone so dedicated and genuinely invested in making things easier for clients, but Natasha did just that.

We couldn’t be happier with the service she provided, and we highly recommend her to anyone looking for a seamless moving experience. Thank you, Natasha, for making our transition into our new home such a positive one!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

M O T Free checks for landlords.

I had the pleasure of having the checks undertaken by Bethan Murphy for our properties at Hardwicke Gloucester. After her visits to the properties she emailed me and advised me in great detail regarding the work i have been doing regarding all the neccessary checks that are required. After another conversation she made sure she had answered alll my questions throughly and added a few more points she thought might be useful.i would advise any landlord to have these checks as things are changing all the time and its quite a lot to think about.
Thankyou CGT for this experience well worth it.

January 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look