Purchased through local supplier and fitted by local qualified installer. What a brilliant stove. Turned a large unused conservatory into a garden room by fitting a solid insulated roof and a Charnwoo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.
Bishops Way, PO30 5WS, Newport, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the excellent service from the company staff responsive helpful and a perfect job done by the installer Jim King.
What a lovely log burner!
Would recommend to anyone!
Our Charnwood Aire 5 has now been up and running for a week, and we’ve turned the central heating down by a good few degrees. A functional appliance which is also very visually attractive, almost hypnotic in fact when lit. It’s really good to know that products are still being manufactured in the UK (and as a bonus in one of our favourite parts of it) which stand comparison with anything manufactured elsewhere in the world. The maker’s confidence in their product is demonstrated by a long and comprehensive warranty. Very pleased indeed with our choice - of manufacturer, dealer R W Knight of Marshfield, and installer Deane Thomas and Gary Williams of Nu Flu, Chippenham.

Reply from Charnwood
The Aire 3 is a very good-looking stove, looks cosy and fits snugly into the opening. The fuel box of the Aire 3 is just too small to generate a reasonable amount of heat in the room. Only very small logs can be used; larger logs disrupt the airflow system. The quick buildup of ash stifles the fire. With only one retainer bar, logs fall out onto the hearth floor. I use the ash retainer accessory as a log retainer. The stove is light, so when you close the door, it can push it back against the wall. The stove handle can get very hot. I have three Charnwood stoves installed in my house, but I would not fit the Aire 3 again. To be fair, I was limited for space and the Aire 3 was recommended, but there must be better small stove options on the market.

Reply from Charnwood
Very easy website to navigate and make the order. Delivered 24hrs later. Great communication regarding picking and delivery time.
A great log burner. Good customer service. Great to buy from a UK company
The burner is fabulous and well made and the guys installed it with no fuss or mess
Really good log burner
All time Grates installed to a first class standard
No mess no hassle great value for money
Came within a couple of weeks, on time and finished early! Removed the old stove and left the fireplace much cleaner that it was before. Thank you!
The young guys who installed my stove were prompt polite cleaned up left no mess wouldn’t hesitate to recommend brilliant service from ordering in the showroom to completion. The stove looks good and is so warm.
Absolutely brilliant from start to finish. The stove is fantastic, I wish I had done this years ago.

Reply from Charnwood
THE CHARNWOOD C7 multi fuel stove. I’ve found this to be an excellent stove. It’s very economical on fuel and produces plenty of heat. The stove door can be opened at anytime without smoke and ash coming out into room! It also looks class and is easy cleaned! It’s may be more expensive but in the long run well worth it. I highly recommend this stove!
Received help from a very knowledgeable person by phone on an old model of wood burner. The information was successfully applied. A copy of handbook was sent by email.
We received good advice prior to buying our new Charnwood Stove from Sussex Eco Solutions, they kept us informed on delivery and handled a tricky installation of the flue lining well. The stove is lovely and has made a real difference to our home. There have been no problems at all but if there are any in future I feel confident the would do their best to help.

Reply from Charnwood
CHARNWOOD WOOD BURNER
Excellent Stove very heavy and well made,burns especially well and looks great. Very nice to have a follow up service from Charnwood.
Thank you

Reply from Charnwood
I have the Charnwood C4 installed in my wooden cabin. I can now use it all year round. It's the perfect size. Only one air flow handle is easy to use and gives good fire reaction. Sturdy build with a pleasant design. So far I cannot fault it.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.