Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... See more
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Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... See more
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I could not recommend chimes more!! Harry & Paul came and set up my garden furniture this afternoon and they were the kindest, most professional team. They set up the equipment so quickly and went abo... See more
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I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would no... See more
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Company details
Written by the company
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Contact info
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, United Kingdom
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
Excellent
734 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Chimes Home & Garden Ltd
Dear Sam,
Thank you so much for your lovely review. We’re delighted to hear that you were happy with our service and that you love the furniture. Your kind words are greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
Chimes
Order process easy to use
Order process easy to use, quick delivery and excellent quality of the nutcracker, would highly recommend.
October 7, 2026
Reply from Chimes Home & Garden Ltd
Dear Sharon,
Thank you so much for your lovely review and recommendation. We’re delighted to hear that you found the ordering process easy, enjoyed our quick delivery, and are pleased with the quality of your nutcracker. Your feedback means a lot to us, and we really appreciate your support.
Kind regards,
Chimes
Very good quality furniture and quick…
Very good quality furniture and quick delivery.
Very slight problem that was handled quickly and efficiently. I would certainly recommend this company.
October 6, 2026
Reply from Chimes Home & Garden Ltd
Dear Don,
Thank you so much for your lovely review and recommendation. We’re delighted to hear that you’re happy with the quality of your furniture and our quick delivery service. We’re also pleased that we were able to resolve the small issue quickly and efficiently. Your feedback means a lot to us, and we really appreciate you choosing us.
Kind regards,
Chimes
paid for the white glove service- AVOID
paid for the white glove service, moved the table a week later & all the bolts and screws weren't even screwed in or tightened, be better off trying to install yourself!
September 29, 2026
Reply from Chimes Home & Garden Ltd
Dear Blake,
We’re sorry to hear that your experience with our white glove service didn’t meet your expectations. We do have a dedicated customer service team on hand to help resolve any issues, and I can see from the notes on your order that our team has arranged for someone to return and tighten the bolts and screws for you.
I can also see that our dispatch team arranged next-day delivery for you, as we understood that you needed the set urgently. We’re always happy to help and do our best to accommodate our customers’ needs.
Thank you for bringing this to our attention. We appreciate your feedback and are keen to ensure everything is resolved to your satisfaction.
Kind regards,
Chimes
Good quality
Good quality, well tailored cover.
Took over 3 months to arrive hence only 4 stars
October 6, 2026
Reply from Chimes Home & Garden Ltd
Dear Shalesh,
Thank you for your feedback. We’re pleased to hear that you’re happy with the quality and tailoring of your cover. We can see that you pre-ordered your cover pack, as it was out of stock at the time you ordered. We appreciate your patience while waiting for it to arrive and apologise for the wait. Thank you for your understanding and support.
Kind regards,
Chimes
Kind regards,
Chimes
Fantastic delivery
Fantastic delivery, super fast and the gentlemen who delivered showed me exactly what items were there so there was no concerns for any missing parts. 10/10 thankyou.
October 12, 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Steve,
Thank you so much for your fantastic review. We’re delighted to hear that you were happy with our fast delivery and that our team took the time to ensure everything was accounted for. Your 10/10 rating means a lot to us, and we really appreciate your support, thanks again.
Kind regards,
Chimes
Great service from Chimes Home & Garden Ltd
Great service from sales, garden furniture was ordered on a Sunday in stock and delivered on the Wednesday!
Delivery men helpful & polite. Well packaged
Furniture looks great thank you.
September 16, 2026
Reply from Chimes Home & Garden Ltd
Dear Beverly,
Thank you for your fantastic review. We’re delighted to hear that you were pleased with our sales service and speedy delivery. It’s great to know that our delivery team made a positive impression and that your new garden furniture arrived safely and looks fantastic. We hope you enjoy it for many years to come, and we really appreciate your support.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Mr and Mrs Williams,
Thank you for your kind review. We’re delighted to hear you’re happy with the quality, pricing and speedy dispatch. We really appreciate your support and hope to serve you again soon.
Kind regards,
Chimes
A very pleasant store to visit with…
A very pleasant store to visit with exceptionally helpful staff
September 30, 2026
Reply from Chimes Home & Garden Ltd
Dear Maggie,
Thank you for your lovely review. We’re delighted to hear you enjoyed visiting our store and found our team so helpful. We really appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
Chimes
We originally ordered grey cushions and…
We originally ordered grey cushions and received beige
September 30, 2026
Reply from Chimes Home & Garden Ltd
Dear Ray,
Thank you for your feedback, and we’re sorry to hear that you received beige cushions instead of grey ones. We have a dedicated customer service team who will be happy to help resolve this for you. If you haven’t already been in touch with them, we’d really appreciate the opportunity to put this right for you. Please do get in touch with our customer service team, and they will happily arrange an exchange for you.
Kind regards,
Chimes
Absolutely wonderful furniture and…
Absolutely wonderful furniture and customer service!
September 28, 2026
Reply from Chimes Home & Garden Ltd
Dear Mrs Weaver,
Thank you for your review. We’re really pleased to hear you are happy with your new furniture our customer service. We really appreciate your feedback and hope you enjoy your purchase.
Kind regards,
Chimes
A very good experience
Helpful, able to store Pergola till we were ready to install, reasonable delivery charge and sensible notice of delivery time on date agreed.
Altogether a very good experience.
September 28, 2026
Reply from Chimes Home & Garden Ltd
Dear John,
Thank you so much for your kind review. We’re delighted to hear that you had a very good experience with us. It’s great to know that delivery arrangements and communication worked well for you. We really appreciate your support and hope you enjoy your Pergola.
Kind Regards,
Chimes
Good follow up customer service.
September 22, 2026
Reply from Chimes Home & Garden Ltd
Dear Thomas,
Thank you for your review. We’re really pleased to hear you were happy with our customer service and follow-up. We really appreciate your feedback and hope you enjoy your purchase.
Kind regards,
Chimes
Very helpful and quick with delivery
Very helpful and quick with delivery. Would definitely recommend
September 22, 2026
Reply from Chimes Home & Garden Ltd
Dear Keith,
Thank you so much for your kind review. We’re delighted to hear that you found us helpful and were pleased with the quick delivery. We really appreciate your recommendation and hope you enjoy your purchase.
Kind regards,
Nic
My go to place for garden furniture
Great customer service from the start.
Good communication
Smooth delivery
Very please with my purchase
September 22, 2026
Reply from Chimes Home & Garden Ltd
Dear Mr and Mrs Devonshire,
Thank you so much for your lovely review. We’re delighted to hear that you were pleased with our customer service, communication and delivery. Most importantly, we’re so glad you’re happy with your purchase. We really appreciate your support.
Kind regards,
Chimes
Great customer service and product
September 20, 2026
Reply from Chimes Home & Garden Ltd
Hi Nigel,
Thank you so much for your kind review. We’re delighted to hear you were happy with both the product and our customer service. We really appreciate your support and hope to welcome you back again soon.
Kind regards,
Chimes
Great customer service
Great customer service, my original order got lost and a different replacement table was shipped out quickly. Lovely garden table.
September 10, 2026
Reply from Chimes Home & Garden Ltd
Dear Sarah,
Thank you so much for your lovely review. We’re really pleased we were able to resolve the issue with your original order quickly and get a replacement table sent out to you. It’s fantastic to hear that you’re happy with your new garden furniture, and we really appreciate your kind words about our customer service.
We hope you enjoy your furniture for many years to come.
Kind regards,
Chimes
One of the best company’s I’ve ever…
One of the best company’s I’ve ever dealt with, purchased a pergola and patio set and recliners, so helpful before and after sale, quality of furniture is amazing, have recommended to family and friends.
September 14, 2026
Reply from Chimes Home & Garden Ltd
Dear Emma,
Thank you so much for your wonderful review. We’re absolutely delighted to hear how happy you are with your pergola, patio set and recliners.
It’s fantastic to know that you found our team helpful both before and after your purchase, and that you’re pleased with the quality of the furniture. Your recommendation to family and friends means a great deal to us.
Thank you again for choosing us, we hope you enjoy your outdoor space for many years to come.
Kind regards,
Chimes
Excellent from start to finish
Excellent from start to finish, great product, we are wry happy !
September 14, 2026
Reply from Chimes Home & Garden Ltd
Dear Terence,
Thank you so much for your fantastic review. We’re delighted to hear that you’re very happy with your new product and that you had such a positive experience from start to finish.
We really appreciate you taking the time to share your feedback, and we hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Delivery on time .Polite and…
Delivery on time .Polite and professional driver and mate.Carefully manoevered the furniture into garden and respected my property.
September 10, 2026
Reply from Chimes Home & Garden Ltd
Dear Karen,
Thank you so much for your lovely review. We’re delighted to hear that your delivery was on time and that our driver and mate provided a polite, professional service. It’s great to know they took care when manoeuvring your furniture and respected your property. We really appreciate your feedback and hope to see you again in the future.
Kind regards,
Chimes
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