Choice Home Warranty Reviews 

I hope the rep was being honest and truthful , and not being loyal to the check signers.

It has been 8 days since our AC quit working and still haven't heard anything the first person they hired no call no show twice getting ready to leave

Fast and prompt response for the service.

The HVAC went down, tried 6 times to reach company. Finally waited for them to answer, 88 year old with health issues, they couldn't find a tech and wouldn't reimburse if we found one ourselves. Charged for technician visit, have not credited money back. Told me it takes 24 hours, it has been 48 already. Tried to cancel service, have been on hold for 56 minutes and counting to speak to cancellation department. Spoke to one individual,he "transferred" me back to answering service. Call lasted 1 hour and 44 minutes. Was finally connected to an individual who understood the problems we encountered. Waiting to see if issues are resolved.

I have had coverage with Choice since buying my home in 2019. The term of the plan and the price were both great, which in the long run seems to be the root of the problem. As long as appliances are surviving and no replacements are needed it's eutopian. So let's get to the heart of the matter: The below 3 appliances were all in the home when I purchased it.
1) Elite Kenmore Washer dies .... replacement cost given was reasonable.
2) Within a Yr the Kenmore Elite Dryer dies ... amount given by choice was approx. $386 (seriously). I was told I might be able to acquire an "Open Box" item at Best Buy at a bargain price
3) Chamberlain Garage Door opener began to intermittently go up/down on its own. This was serviced 3 times. The first visit the tech replaced a motherboard inside of the wall (button) panel. The second visit he indicated that the problems of an opener 20 yrs old is not likely to be resolved. Choice however, refused to replace it because they regard functioning as "it goes up and it goes down". They don't care that the going up/down is an arbitrary malfunctioning of the door.

Sometime later, while doing yard work outside, the door went down and we did not have the house keys. As a result of cutting one of the trees in the front yard I was using the ladder. It turned out that I needed to break into the house from the back using the ladder. A couple weeks later I called and spoke to the claims case manager who handled the earlier reports on the door. Even in this situation, they could not agree that this situation deserved to be resolved by replacing the Garage Opener. So for now we continue to lock it every night... is that normal???

Kind of a long one but..

I’ve been a customer with Choice Home Warranty for a while, but this experience was unacceptable. After waiting nearly two weeks for a technician, the contractor demanded an extra $200 above my agreed service fee upon completion. When I refused, he refused to leave my home and threatened to rip out the repairs.

My husband and I spent two hours trying to sort this out over the phone with support, but customer service offered zero help, constantly bouncing the contractor between departments. He eventually accepted the standard fee, but threatened to return and remove the equipment if CHW didn't pay him, leaving behind a hole in my wall that he wasn't qualified to fix.

Since then, it’s been a nightmare. It took weeks of calling just to get a new claim opened. I’ve now been waiting another three weeks with no ETA for a technician, no follow-ups unless I call them myself, and supervisors who repeatedly tell me to "just give them time." A long-term customer shouldn't have to deal with aggressive contractors or total negligence from support.

I been with them for 3 or 4 years. Every time I use them. Its a 50 50 chance they will cove it. This was the last time. The pool guy used the words. Wear and tear. They will not cover it. I told the pool guy you cant say that. He told to them and they will cover what he thinks it is. But nothing else. Well it didnt work. So i called them back and they said no they will not send him out to fix it. So im done using them. They are garbage. Im switching to AMERICAN HOME SHIELD. Just talking with them sounds so much better.

Speaking with Ms. Wanda she made it easy to understand policies and procedures of CHW. She made me feel comfortable about repairs and replacements of home appliances and more.. I feel at ease knowing CHW will have my back… Thank you again for giving me a piece of mind… Michelle PS CONTINUE SUCCESS!!!!

⭐ 1/5 — I Do Not Recommend Choice Home Warranty

Based on my personal experience, I strongly recommend that consumers think very carefully before purchasing a warranty from Choice Home Warranty.

I filed a claim on August 24 regarding a kitchen leak. A service vendor came to my home on August 27, took pictures, and advised that the information would be submitted to Choice Home Warranty for approval. I was told the technician would return later that day or the following day. That did not happen.

Over the following days, I repeatedly contacted Choice Home Warranty and was told that the necessary information had not yet been received from the vendor. The approval process took approximately six to seven days while the leak remained an ongoing concern.

An appointment was then scheduled for August 30 between 7:00 AM and 11:00 AM. I waited during the scheduled window, but no technician arrived. When I contacted Choice Home Warranty, I was directed to deal with the vendor. In my view, this was unacceptable because my warranty agreement is with Choice Home Warranty, and I expected them to properly coordinate and manage the service providers they assigned to my claim.

I was subsequently informed that my claim had been approved and another service appointment was scheduled for September 3. However, the vendor contacted me and stated that they did not have an appointment scheduled for me. This created even more confusion, delays, and frustration.

Throughout this experience, I encountered poor communication, missed appointments, inconsistent information, and inadequate coordination between Choice Home Warranty and its service provider.

I have also experienced increases in premiums and service fees that I believe were not adequately communicated to me in advance.

In my opinion, the level of service I received was far below what a customer should reasonably expect from a home warranty company. Based solely on my experience, I would not purchase this warranty again, and I do not recommend Choice Home Warranty to others.

Before purchasing any plan, I strongly encourage consumers to carefully review the contract, service fees, exclusions, claim procedures, and cancellation terms and to research other customers’ experiences.

This review reflects my personal experience and opinion regarding the handling of my claim.

CHW, like all warranties, is garbage.
They lie in their coverage. Namely, they state they cover "code violations" in big text on the front page

Later in the policy, they say they are "not required" to cover code violations.
Their claims managers are terrible at customer service and at reading comprehension

I counted on Choice to have my back, I’ve lost money and sleep because of a plastic line dripping water and the claim was denied…for $50. Which I’ve paid to this company many times over each month.

EVERYONE HAS BEEN AWESOME. THE FIRST SALES REP I SPOKE TO, ALVIN, WAS SUPER AWESOME. I HAVE HAD QUESTIONS SINCE ENROLLING AND HAVE GOTTEN THOSE ANSWERED QUICKLY. AT THIS POINT I AM HAPPY I CHOSE CHOICE HOME WARRANTY. IF I HAVE A CLAIM I HOPE IT GOES AS WELL.

I have to admit that Choice handled my repair replacement quickly and I love it

AC problem. Initially took a bit of time to find a technician in my area. When appt. was scheduled, everything went very well. Technician was knowledgeable and answered all questions. This was my first claim and I was very satisfied.

Whenever I file a claim it gets denied and they try to find away not to pay last time it was denied cause I didn’t do maintenance on copper pipes this time is cause I didn’t take apart my furnace piece by piece to clean it always trying to find away out of paying

The technican was knowledgeable and provided information about the appliance.

The person I spoke with was very helpful and patient. However you people kept calling me before I could decide about getting the service.

My kitchen garbage disposal getting water leak, I filed a claim for Choice warranty, they immediately setup an appointment and assigned a good company to my case. The company “United Appliances Repair” is very good and efficiently helped replaced the disposal, now it is working fine. Appreciate Choice home warranty’s help, i am satisfied with their service

You all didn't fix my toilet which has been in my house since we bought it in 2002,it's just worn out and you all rejected my claim, which was totally bullshit for the reason you all rejected it.