The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had securit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old sc... See more
Company replied
I have sadly found it necessary to move home insurance regularly, as the price for renewal seems to increase by 10-20%. I found this the case this year with Admiral, so searched and found Churchill t... See more
Company replied
Service was good and price was very competitive. I tried to get a deal with my car insurance and home insurance as a package but was told this wasn't possible. The person I dealt with was easyto unde... See more
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
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easy to use web site
June 4, 2026
When i phoned to see if i could get it…
When i phoned to see if i could get it cheaper she said your at yiur limit and actually laughed if i had more time i believe i would have went somewhere else wasnt impressed at all
June 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
good service when i phoned
good service when i phoned re quote the ebot not great
had to phone as new customers on line got better price !!
June 5, 2026
Reply from Churchill
We appreciate your feedback and are glad our phone service was helpful. We appreciate your comments around pricing. Thank you for the review. Nathan
competitive pricing.
June 2, 2026
Reply from Churchill
We're glad we could offer a competitive price, Richard. Thank you for the five-star review. Nathan
Professional response to my queries,A…
Professional response to my queries,A bit disappointed I couldn't get any money off the new Home Insurance even though I insure my car through you as well,I will see what happens when my Car Insurance renewal is due
June 5, 2026
Reply from Churchill
We appreciate your feedback and understand your disappointment regarding the home insurance. We value your loyalty and hope we can continue to offer competitive quotes. Nathan
Reply from Churchill
We're pleased to see you're happy with your price. Thanks for your review. Christy
My wife died so they increased the premium
I called to inform them that my wife had died. They came up with a car insurance premium that was £40 more than previously quoted but said they would honour the original quote. Consequently I agreed to stay with them. They have debited the higher amount from my credit card.
Churchill responded and provided a link for me to get in touch but unfortunately it doesn’t work.
May 10, 2026
Unprompted review
Reply from Churchill
We're really sorry to see this has happened. Please contact us on 0345 605 9150, and we'll be able to help. Thanks, Christy
Reply from Churchill
We are glad you found it easy to use and our price was suitable. Thank you for your review. Christy
They only accept emails from gmail and similar domains.
I think Churchill works well as long as nothing goes wrong, then the internal procedures and stove-piping get in the way of addressing the problem.
My car got rear-ended. The other party wrote to me accepting liability. It would seem simple that I would forward this to Churchill and all would be well, particularly because they were apparently having trouble getting the other party's insurer to respond!. But they reject my emails (because they don't come from gmail/outlook/etc.) I eventually got round it by sending it to an employee's personal email, but the barriers put in the way of resolving this are plainly ridiculous.
The car repair seems to be progressing fine, but I now regret putting any time into trying to help them close the case. It wasted a lot of my time and I don't think it benefitted me in any way, it just made it easier for them to claim and close it.
All the people I spoke to were friendly and understanding, but being heavily stove-piped couldn't actually do much except ask me to call a number, talk to a bot for ages, then wait in a queue, then have an unsatisfactory conversation. Not good.
I shall probably pay a little more and renew elsewhere.
June 5, 2026
Unprompted review
Reply from Churchill
We're sorry to see you're unhappy with your experience for your claim. Please use the link below to submit an online complaints form and we'll look into this further. Thanks, Christy
www.churchill.com/contact-us/complaints
Sorted quick and professionally.
June 3, 2026
Reply from Churchill
We appreciate your five-star review. We are glad we could assist you quickly and professionally. Christy
Honest, dependable compny
The webste and application process are straightforward. They also don't gazump the price after the first year. The increase was in line with inflation.
May 22, 2026
Unprompted review
Reply from Churchill
We're so glad you found our website and application process straightforward. We appreciate you noticing our consistent pricing. Thank you for your positive feedback! Christy
Good experience with a Company I have…
Good experience with a Company I have not used before for House and Contents Insurance
June 1, 2026
Reply from Churchill
We're so glad you had a good experience with us for your insurance needs. Thank you! Christy
I thought it would be complicated
I thought it would be complicated, but the staff member I spoke to made it a doddle! Full marks to Churchill for customer experience.
June 4, 2026
Reply from Churchill
We're so glad our staff made things easy for you! Thank you for sharing your positive experience with us. Christy
Reply from Churchill
We're glad it was easy! Christy
I fhappy customer elt the company was giving me value…
I felt the company was giving me value for my money the app was very easy to use and the gave me 3 options over all I am a happy new customer thank you
June 4, 2026
Reply from Churchill
We are so happy to hear you found value and ease of use with our app! We appreciate your positive feedback and are glad you're a happy new customer. Nathan
very quick on line and easy to do
June 4, 2026
Reply from Churchill
We're glad our online process was quick and easy for you. Thank you for your wonderful five-star review. Nathan
Quick and easy to arrange at a very…
Quick and easy to arrange at a very good premium price.
June 4, 2026
Reply from Churchill
We're glad you found our service quick, easy, and well-priced. Thank you for your feedback! Nathan
Reply from Churchill
We are so pleased you found our communications clear. Thank you for your five-star review! Nathan
Reply from Churchill
Hi Neil. We appreciate your feedback! We're glad you found our rates competitive and our service good. Rach
Easy to use app and cover is fantastic.
June 4, 2026
Unprompted review
Reply from Churchill
Hi Julie. We're glad our app is easy to use and our cover is fantastic. Thanks for your feedback! Rach
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