Circle Health Group Reviews 

3,238
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,893 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and medical teams for being exceptionally kind, attentive, and thorough during their medical visits and procedures. People also genuinely appreciate the clean, welcoming environment and efficient appointment processes that consistently make them feel relaxed and valued. However, some reviewers were not happy with occasional scheduling delays, noting that appointments could run quite late or require extra effort to chase for follow-up care. A few other people also felt that communication from certain staff members could feel abrupt or that it was sometimes difficult to reach departments over the phone.

What people talk about most

Staff

People report positive experiences with staff, highlighting welcoming and friendly service from the moment... See more

Service

Reviewers highlight positive aspects of service, noting that appointments are scheduled quickly and run on... See more

User experience

Consumers find user experience to be positive, highlighting efficient and smooth processes from initial... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff and consultants are... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean, bright, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I saw Mr Timothy Crook at the Harbour hospital Poole Dorset, his care was amazing, so kind, no rushing, listened to my concerns and treated me with the utmost kindness and respect. I did not ha... See more

Rated 5 out of 5 stars

Pre op, on the day of my surgery and during my 3 night stay at the Priory, both in the ITU and on Dudley Ward, I felt that I was in safe hands. The staff in every team were so kind, attentive and prof... See more

Rated 5 out of 5 stars

Bishopswood hospital has created a welcoming,caring environment for all that enter. My receptionist Sylvia took great care in making sure I was greeted with kindness, and helped me to fill the nec... See more

Rated 5 out of 5 stars

This is not the first time I have been treated by Circle Hospital and each time is exceptional. I would say beyond our expectations, but from past experience, I know the high standards they adhere to... See more


Company details

  1. Private Hospital
  2. Hospital

Written by the company

Circle Health Group offers the UK's largest national network of private hospitals. It also offers innovative neurological and musculoskeletal rehabilitation services and pathway management services, and runs clinics in China. Founded in 2004, Circle has always invested in the patient experience, combining clinical excellence with peaceful surroundings where patients are treated as individuals. The group has grown through building new, high-spec hospitals, the acquisitions of Nations Healthcare and BMI Healthcare, and joint ventures. We are proud of our patient care and work hard to make each patient's time with us as pleasant as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,238)

1,786 reviews in the last 12 months

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Rated 5 out of 5 stars

Lower back pain

I 'm having a pain in my lower back due to bone on bone. My consultant is Doctor Abdul. He has been fantastic because he has taken a lot of to explain the best option and do a follow up to see how best the treatment works. He is very attentive and listens to what you have to say and talk with you for what the next best step and that's good for me because i have an reaction to anaesthetic.

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

First class service

First class service from receiving letter for pre assessment to attendance on the day. Location of clinic and car parking facilities are excellent. Staff are both pleasant and informative.

August 12, 2026
Unprompted review
Rated 4 out of 5 stars

A very professional service

A very professional service. Good communication and explanation. And good food! This time I felt that some of the support staff were abrupt and shouting, which didn't help when I was vulnerable

August 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Physiotherapy Department

I attended the physiotherapy department
with a strained muscle in my leg . I could hardly put weight on my leg , after a week I saw a vast improvement . After 3 appointments, my leg is almost back to normal . I am continuing with the exercise plan that they gave to me .

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Readily available appointments

Readily available appointments
Friendly Clinicians / staff
Answered all my questions Felt reassured and confident that my condition could be improved.
Clean and tidy
Relatively easy to park

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent experience

All staff I encountered were extremely friendly and efficient. Calm atmosphere in the hospital too. All round great service.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Consultant Mr Mansbridge at Ross Hall

Attended Ross Hall on 17th August and saw consultant
Mr D Mansbridge , orthopaedic and trauma surgeon .
He was easy to talk to and had a wonderful caring manner . Took time to explain everything to me and made me feel comfortable, I would definitely recommend this consultant and Ross Hall Hospital.
Maggie Elliot

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Rheumatology

Dr Das is a professional, friendly and caring consultant. Booking the initial and subsequent appointments was done with ease. Dr Das' medical secretary was also friendly and efficient. The Beaumont Hospital itself was welcoming and calm. Thank you.

August 14, 2026
Unprompted review
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Rated 5 out of 5 stars

excellent service

the booking process was very easy
when I arrived, the receptionist was friendly and helpful
the consultant made me feel at ease, took his time, explained everything and answered my questions. I did not feel rushed
all the staff I met, were polite, professional and really helpful

August 18, 2026
Unprompted review

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